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CUSTOMER SERVICE PHONE - (800) 796-9640 or (858) 218-1320VITALITYWEB / BACKSTORE.COM (Opened in 1996) is a shopping and information service dedicated to providing you with high quality ergonomic recliners, office chairs, massage chairs, recliners, Zero Gravity Chairs, massagers, pillows, back supports and supplies from 10-50% off retail. We offer three locations to see and try most of our products before you buy. It is our goal to provide you with the highest quality products and service. Most p... CUSTOMER SERVICE PHONE - (800) 796-9640 or (858) 218-1320VITALITYWEB / BACKSTORE.COM (Opened in 1996) is a shopping and information service dedicated to providing you with high quality ergonomic recliners, office chairs, massage chairs, recliners, Zero Gravity Chairs, massagers, pillows, back supports and supplies from 10-50% off retail. We offer three locations to see and try most of our products before you buy. It is our goal to provide you with the highest quality products and service. Most products are in stock and ready to ship from our Southern California showroom and warehouse. Some special sale price items are limited to stock on hand and cannot be exchanged for other colors or models. Should we sell out we will promptly notify you to cancel and refund your order. We reserve the right to cancel and refund any order in full at our discretion and for any reason. All products sold by our store have been selected by Dr. Thomas B. Trafecanty, a practicing doctor of chiropractic in San Diego, California. Our reputation is everything. We can't waste our patients' time or your time with mediocre products and service. Our patients as well as our customers trust us to offer them the best products available at the most competitive prices. We offer a 30-day money back guarantee on all products purchased from our store. Simply return the item in the original packaging in new condition (for hygienic reasons, we ask that neck pillows be unopened) for a refund of the product price less shipping and a 10% restocking fee. No questions asked! When returning an item, please be sure to include a copy of your Amazon invoice. Always save the box and packaging for your order in case you do need to return the item. Most Massage chairs, Perfect Chairs, Office Chairs, Zero Gravity Recliners and other chairs include Standard Curbside LTL Freight Ground Shipping and are too large for Express shipping. A valid Phone number is required for scheduling the delivery of all large oversize items so please make sure you have a valid contact phone number on your order so your delivery is not unnecessarily delayed. We do our best to ship and deliver most orders within the estimated delivery window. Please note that most large items such as Massage Chairs, Recliners or Sofas have to ship LTL Freight Ground due to their size and may require extra time for delivery.  These large, bulky items may not arrive within the estimated Amazon delivery window. If you have any questions, please feel free to call or message us.  We are here to help you. Read more Read less
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Contact this seller Phone:800-796-9656


A-to-z Guarantee

Place your merchant order through the Amazon.com Shopping Cart and your purchase is protected by the A-to-z Safe Buying Guarantee. Amazon.com automatically transfers your payment to the merchant so you'll never need to pay a merchant directly. Our A-to-z Safe Buying Guarantee covers both the delivery of your item and its condition upon receipt...Read more


BACKSTORE Shipping Rates

MOST NEW MASSAGE CHAIRS, RECLINERS, PERFECT CHAIRS, DESKS and and other Large items INCLUDE Standard Curbside Freight Ground Shipping and are too large for Express Air shipping. No Express shipping is available for Large Chairs, Recliners and Sofas.  For Large Items the LTL Freight Carrier will call usually 24 hours before delivery to schedule a delivery window with you directly.  Be sure a valid contact phone number is listed on your order so the freight carrier can contact you for delivery.  Missing or invalid phone numbers will delay your order.  If the freight carrier can not reach you for delivery, they may need to return the order and you will be billed for all shipping.

Please note that chairs are to large for 2-3 Business Day Express Air Shipping.  LTL Freight and In-Home Delivery Service requires a special carrier and will take slightly longer than the Amazon estimated delivery times noted on your order. Most products are stocked for fast shipping from our Southern California Warehouse. For questions on shipping rates feel free to contact us at 800-796-9640 or e-mail us at any time. Please note that all shipping times are in Business Days and we cannot guarantee standard ground shipping times as they are simply estimates of when they are expected to arrive. Large items such as Recliners, Chairs and Sofas will generally require a little extra time for shipping and delivery. If you need a product by a certain date, please feel free to contact us with any questions before ordering so we can be sure we can get it to you in time. Please note that remote locations such as islands, Hawaii, Alaska and Puerto Rico will take longer than the estimated delivery times. For Shipping Quotes via USPS Parcel Post, International or Express, please call 800-796-9640 before ordering. If you need a chair to be assembled or brought into the home, please contact us for a special shipping quote.  The standard shipping is LTL Freight curbside only for most large chairs, recliners and other furniture.  Inside, up stairs or other special delivery options will have to be quoted separately prior to ordering.  See ASIN B00H7LGKWW to add In-Home Delivery for most large items to most Continental USA addresses.  Please note that LTL Freight and In-Home Delivery requires a special carrier and will take slightly longer than the estimated shipping times.

Shipping rates depend on the selected shipping speed and weight/size of the items.

To determine the applicable shipping rate for items in your Cart:

  1. Select Proceed to Checkout
  2. Select or add your shipping address
  3. Select a shipping speed and select Continue
  4. Select a payment method and select Continue

The total shipping & handling cost will be listed under Order Summary

Shipping Policies

BACKSTORE (Vitalityweb) stocks most products in our San Diego warehouse for immediate shipping.   We do our best to get most orders delivered within the Amazon Estimated Delivery date range but some remote or island addresses like Hawaii, Alaska, Canada and Puerto Rico will take extra time.  Please call us first if you need an item by a certain date so we can see if your order will arrive on time.  Large items such as recliners, massage chairs, sofas and others have to ship LTL Freight and generally will take a little more time to arrive. The freight carrier will also need to call you to schedule your estimated delivery window with you directly.  Be sure to allow extra shipping and delivery time for these oversize items.  They will be too large for standard UPS or FEDEX ground shipping and require a very large delivery truck.  If you live on a narrow street or a very remote location the freight carrier may not be able to reach your property.  In rare cases like this you may need to meet the freight carrier off site or at the freight terminal to accept delivery. Please be sure to include a valid contact phone number on your order as it will be needed for delivery on most large items we sell. A missing or invalid contact phone number will delay your order. We attempt to ship most orders within 24 hours of being placed.  Orders placed on weekends or holidays are shipped the following business day. Standard orders are shipped UPS, USPS or FedEx Ground.  Express 2-4 Business Day Delivery is available on most smaller items only.  Large items such as chairs, recliners and sofas are simply too large for Air Express and have to ship LTL Freight. Some special sale price items are limited to stock on hand and cannot be exchanged for other colors or models. Should we sell out we will promptly notify you to cancel and refund your order. We reserve the right to cancel and refund any order in full at our discretion and for any reason. Most recliners, desks, tables, chairs and sofas include Standard Curbside LTL Freight Ground Shipping and are far too large for Express shipping or shipping to a PO Box or APO Address.  If you need an order to be shipped fully assembled or brought into the home, please contact us for a special shipping quote (see ASIN B00H7LGKWW to add In-Home Delivery for most large items to most Continental USA addresses).  Please note that LTL Freight Ground and In-Home Delivery requires a special carrier and will take slightly longer than the estimated shipping times.  Some remote addresses as well as addresses in Hawaii, Alaska and Puerto Rico will take extra time to arrive.  Please note the Estimated Delivery dates are just estimates and not a guarantee of delivery.  If you need a product by a certain date it is always best to call us first. Unless specifically requested, we will assemble and ship the most Stressless, Fjords and similar model leather recliners in one large LTL Freight Box. If you need these chairs to be shipped in the smaller knock down box, please let us know before ordering.  Always include a valid contact phone number on your order as larger chairs and recliners will need to have an appointment for delivery. If you do not provide a valid contact phone number on your order the delivery will be delayed. If you need a chair to be assembled or brought into the home, please contact us for a special shipping quote. The standard shipping is curbside only for most chairs, recliners and other large furniture. Inside, up stairs or other special delivery options will have to be quoted separately prior to ordering and shipping. Please see ASIN: B00H7LGKWW to add In-Home Delivery for most large items to most Continental USA addresses. LTL Freight Ground and In-Home Delivery do require special carriers and generally will take slightly longer than the estimated shipping times. CUSTOMER SERVICE PHONE - (800) 796-9640 or (858) 218-1320 International customers, please note that we do not handle import duty, taxes or fees charged by your country for import of your order.  Most Items will ship UPS Ground to Canada and you will need to pay the import duty, taxes and fees on import.  These fees will need to be paid by you when the item is imported to your country before delivery.  Since we do not handle these fees we do not know what they will be for import.

Privacy and Security

Privacy Policy

Vitalityweb values the trust that you have placed in us with regard to the privacy of your personal information. Because our relationship with you is financial in nature, the protection of your privacy is particularly important to us. Vitalityweb does not share, sell or distribute our customer's private information under any circumstances. We respect our customers privacy and will never share, sell or give your personal information anyone.


Tax Information

Sales tax of 8% is collected for orders shipped to California addresses only.  We do not collect sales or use taxes for orders shipped outside of California. If you are tax-exempt corporation or have a California Reseller's Certificate you can fax this to us at 858-218-1321.

 

International customers please note that we do not handle import duty, taxes or fees charged by your country for import of your order.  Most orders shipped to Canada are by UPS and these fees will need to be paid by you when the item is imported to your country.  Since we do not handle these fees we do not know what they will be for import.

 

For questions about a charge that has been made to your credit card, please contact Amazon. Questions about how to place an order? Search Amazon Help.

Estimated Shipping Time Chart for the USA.

For estimated Ground shipping times for areas across the country please see the chart below or call 858-218-1320.

    MOST NEW HT MASSAGE CHAIRS, PERFECT CHAIRS, HERMAN MILLER AERON OFFICE CHAIRS, HERMAN MILLER MIRRA CHAIRS, iJOY MASSAGE CHAIRS and other New Chairs INCLUDE Standard Curbside Freight Ground Shipping and are too large for Express shipping.  No Express shipping for Chairs.

    Please note that chairs are to large for Express Air Shipping.  All products are stocked for fast shipping.  Please see the shipping chart above for estimated delivery times from our San Diego (Poway) warehouse/showroom. 

    For questions on shipping rates feel free to contact us at 800-796-9656 or e-mail us.

    Items are stocked in our San Diego Warehouse for immediate shipping!  Please note that all shipping times are in Business Days and we cannot guarantee standard ground shipping times.  If you need a product by a certain date, please feel free to e-mail your questions.

    For Shipping Quotes via USPS, Internationally or Express, please call 800-796-9656 before ordering.

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