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As you peruse Fat Brain Toys, you may find something missing. In fact, if you're accustomed to the toy selection found at most stores, you may find lots of items missing. Missing are the licensed, violent, cheaply made toys that end up in the trash can shortly after being played with by your child. But what you will find instead are THOUSANDS of quality, open-ended toys, games, and gifts that entertain AND educate. 

For over 14 years, we've been carefully choosing the best toys from around the wo...
As you peruse Fat Brain Toys, you may find something missing. In fact, if you're accustomed to the toy selection found at most stores, you may find lots of items missing. Missing are the licensed, violent, cheaply made toys that end up in the trash can shortly after being played with by your child. But what you will find instead are THOUSANDS of quality, open-ended toys, games, and gifts that entertain AND educate. 

For over 14 years, we've been carefully choosing the best toys from around the world in addition to acquiring the single largest selection of American-made toys found anywhere. But our unparalleled selection of quality toys is just one of many reasons that makes Fat Brain Toys unique:
  • We provide toll-free support by our award-winning toy EXPERTS before AND after the sale
  • We stock nearly every product we sell from our own centrally-located warehouse
  • Most in-stock orders are shipped within 24 hours (if not faster!) 
  • We ship orders worldwide including military APO's & FPO's
But more than anything, we are still a small, family owned and operated business that takes great pride in our ability to offer exceptional service to each and every customer. We hope to count you among our satisfied customers soon! 

Mark & Karen Carson
Founders
Fat Brain Toys
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Have a question for Fat Brain Toys?
Customer Service Phone: 1-800-590-5987
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Returns & Exchanges

Unconditional 100% Satisfaction
We expect our customers to be 100% satisfied with the products we sell and the service we provide. If at any time in the next 90 days you are NOT 100% satisfied, you may send your purchase back for a refund or store credit for the price paid for the merchandise (minus what you paid for shipping), or you may exchange it for another item in our catalog that is more to your liking. 

Errors and Defects
In the unlikely event that we've made an error with your order or a product is defective, please call us immediately at  1-800-590-5987 or email us at cs@fatbraintoys.com so that we can make it right! In cases of defective merchandise, we may have a replacement shipped direct from the manufacturer, so it's important that you contact us first before returning it. 

Important Notes About Returns & Exchanges
We regret we cannot refund delivery charges for returns or exchanges. The customer is responsible for any additional shipping charges associated with an exchange. If merchandise is returned in "as-new" condition within 90 days of purchase, a credit (minus what you paid for shipping) will be issued to the original credit card used for purchasing the item(s) or you can choose to receive a store credit. If merchandise is opened and/or unable to be resold, a store credit will be issued in the form of a Fat Brain Toys gift certificate. All returns & exchanges MUST include a valid RMA (Return Merchandise Authorization) number issued by Fat Brain Toys. Please visit /www.fatbraintoys.com/rma for complete instructions.

Questions?
  • Send us an email to cs@fatbraintoys.com
  • Call us at 1-800-590-5987 (Internationally 1-402-779-3181)
  • Contact this seller Phone:1-800-590-5987


    A-to-z Guarantee

    Place your merchant order through the Amazon.com Shopping Cart and your purchase is protected by the A-to-z Safe Buying Guarantee. Amazon.com automatically transfers your payment to the merchant so you'll never need to pay a merchant directly. Our A-to-z Safe Buying Guarantee covers both the delivery of your item and its condition upon receipt...Read more


    Fat Brain Toys Shipping Rates


    Shipping rates depend on the selected shipping speed and weight/size of the items.

    To determine the applicable shipping rate for items in your Cart:

    1. Select Proceed to Checkout
    2. Select or add your shipping address
    3. Select a shipping speed and select Continue
    4. Select a payment method and select Continue

    The total shipping & handling cost will be listed under Order Summary

    Shipping Policies

    General Shipping & Tax Charges 

    Orders placed for shipment within the 48 continental United States are generally shipped UPS Ground (Smaller items may be shipped via United States Postal Service). Express shipping is available at an additional cost for most items. Exact shipping rates are calculated during checkout. APOs/FPOs, Hawaii, and Alaska orders will be shipped via United States Postal Service. We DO ship to most International destinations via United States Postal Service Priority International or in some cases Parcel Post. Sorry, but we are not able to guarantee shipping times for packages shipped via Parcel Post. Sales tax will be charged for Nebraska and Kansas residents only. 

    Most orders for in-stock items are shipped within 24 hours. With most orders shipped from our Omaha, Nebraska warehouse, most orders are delivered within 3-5 business days. Saturday and Sunday are not considered business days. 

    Privacy and Security

    Privacy Policy

    At Fat Brain Toys your privacy and security are our number one priority. We do not share any personally identifiable information about you with other companies, except in the case of dealing with manufacturers for order fulfillment and warranty issues. In such a case, we offer this information only to improve your shopping experience at Fat Brain Toys, and we only provide it under strict confidentiality. We will never sell or rent your name, email address, telephone or fax numbers, address, or credit card numbers. We do collect your IP address and general browsing patterns when you visit our site. We use this anonymous information to help diagnose problems with our server and to assist us with improving your shopping experience at Fat Brain Toys.

    Placing orders with Fat Brain Toys is safe, secure, private and easy. To ensure your security, we use Secure Sockets Layer (SSL) technology. SSL encrypts ALL of your personal information, protecting your confidential information from interception and hacking. Rest assured, your order is safe with us. If you have any questions about our privacy statement, your personal information, or if you would feel more comfortable placing your order with a real person, please do not hesitate to give us a call at 1-800-590-5987 or email us at customerservice@fatbraintoys.com.

    Use of Cookies
    Fat Brain Toys makes use of a browser technology known as a cookie. A cookie is a small amount of data that a website puts on your hard drive so that it can remember something about you at a later time. Fat Brain Toys uses cookies to keep track of the contents of your shopping cart. As we are very committed to your privacy, we do not analyze this data on the personal level and remains totally anonymous.


    Tax Information

    Sales tax is not separately calculated and collected in connection with items ordered from Fat Brain Toys through the Amazon.com Site unless explicitly indicated as such in the ordering process. Items ordered from Fat Brain Toys may be subject to tax in certain states, based on the state to which the order is shipped. If an item is subject to sales tax, in accordance with state tax laws, the tax is generally calculated on the total selling price of each individual item, including shipping and handling charges, gift-wrap charges and other service charges, less any applicable discounts. If tax is separately calculated and collected in connection with items ordered from Fat Brain Toys through the Amazon.com Site, the tax amounts that appear during the ordering process are estimated - the actual taxes that will be charged to your credit card will be calculated at the time your order is processed and will appear in your order confirmation notification.

    For questions about a charge that has been made to your credit card, please contact Amazon. Questions about how to place an order? Search Amazon Help.

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