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Family owned and operated since 1971, our 13 retail locations throughout Oregon have been the local choice for convenience, service and quality.  Our knowledgeable staff can help guide you in selecting just the right products to meet your needs. Customer service and satisfaction are our top priority!
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Return Policy
You may return* merchandise purchased from The Shutterbug for a refund up to 7 days from receipt, or a replacement* up to 30
days from receipt, provided that the procedures and requirements referred to in our return policy are followed.

All product returns require a return authorization number (RA). An RA number must be issued within 30 calendar days after the ship date; it will be valid for 14 calendar days after it is issued. All returned merchandise must be in original factory box and factory packaging (foam, plastic, wrapping, etc.), peripherals (battery, charger, cords, straps etc.), including warranty cards (without markings), and all instruction booklets and paperwork. The RA number or any other inscriptions must not be written or printed on the product box or packaging. We will not process the return if any of these conditions are not followed. Removal or alteration of a product's UPC number, serial number or UPC/serial number sticker will automatically void your return. Products that are returned to The Shutterbug with a missing, damaged or altered serial number will be refused and returned.

Refunds
A restocking fee of 15 percent will be applied to the value of all merchandise returned for a refund. If you are returning a product
with the intention of purchasing different merchandise, this restocking fee may be waved as long as the product being exchanged is in the same exact condition as received, e.g. New or unopened condition. We will only refund the value of the merchandise returned, not the shipping charge. If a product is offered with "Free Shipping," this means that we are paying the shipping fees on your behalf. If that product is returned for any reason, any shipping expenses incurred, will be deducted from your refund or credit.


Non-Returnable Items
Consumable, Perishable, and/or Sensitized items, such as: Paper, Ink, Lamps, Bulbs, Batteries, and Software; Car Stereo, DJ and Home Audio; DVD and Blu-Ray Players; Video Games and Consoles; Home and Kitchen Appliances; Personal Care; Printers and Scanners; Projection Screens; Televisions; Headphones/Earphones; Special Order items; Open Box items; Items with Rebates; and all items over $1200.00. Purchases from these categories are final. In case any of these items is defective, Customers must return them to the respective authorized service centers, for repair or replacement at the option of the Manufacturer. These items cannot be returned to The Shutterbug.

Exchanges
If you purchased a product from The Shutterbug that you request to exchange for an alternative, you can return the item for a refund
and simply place a new order for the item you desire. We will apply a refund credit to your new purchase.

Defective Items
An item that was discovered to be defective upon receipt can be replaced* with the same model only. You may also return a
defective item for a refund, however a 15 percent restocking fee will apply. The processing fee will only be applied if you choose to return the item for a refund. We will certainly replace* an item that was defective prior to receipt, without restocking fee.

Damaged Items
All packages are inspected for damage before they ship from our warehouse. If your package has been damaged in transit,
please contact us immediately. We must be informed of all shipping related claims within 10 calendar days after the date of receipt. We do not issue refunds for returns of damaged merchandise. An item that was discovered damaged upon receipt will be replaced with the same model only. We will not return or exchange items damaged due to misuse or abuse.

Return Shipping
Return shipping cost (the cost to send an item back to our store) is like or comparable to your cost of driving to any store for
returning an item, which is not reimbursable. Therefore, we do not reimburse any return shipping cost.

If an item you received is defective, we will certainly replace the item with a new one, however we do not cover or reimburse the shipping cost for returning defective merchandise back to our store. We will ship the replacement product to you at our cost, and use every good measure to ensure that the replacement order is precessed in a timely manner.

Replacement
We will send a product replacement after the authorized return has completed our receiving and inspection process. The
replacement will ship within four business days following our receipt of your return. Please allow additional processing time after Holidays. Although it is our goal to ship a replacement as quickly as possible, we do not send replacements before we receive and inspect the returned merchandise.

To receive a replacement more quickly, you may place a new order for the same item, and we will issue a refund for the full value of the returned product, upon completion of our return process.


For questions about a charge that has been made to your credit card, please contact Amazon. Questions about how to place an order? Search Amazon Help.




The Shutterbug Shipping Rates

The Shutterbug is not responsible for any duty fees or taxes incurred by importing a purchased item outside the United States unless legally bound. 

Listed below are shipping details for The Shutterbug, including the geographies shipped to, the service level offered, and the prices charged. Note that Media Rates are based on shipping a single item. Purchasing multiple media items results in multiple shipping charges.

Shipping rates for all products (excluding Books, Music, Video and DVD)
 
Standard
Expedited
Continental US Street ETA 3 - 5 business days 1 - 3 business days
  per Item $0.00 $0.00
  per Weight (lbs) $1.49 $3.69
  per Shipment $6.99 $20.24
Continental US PO Box ETA 3 - 5 business days 1 - 3 business days
  per Item $0.00 $0.00
  per Weight (lbs) $1.99 $2.79
  per Shipment $7.99 $25.89
Alaska and Hawaii Street ETA --- 1 - 3 business days
  per Item --- $0.00
  per Weight (lbs) --- $3.29
  per Shipment --- $29.88
Alaska and Hawaii PO Box ETA --- 1 - 3 business days
  per Item --- $0.00
  per Weight (lbs) --- $2.69
  per Shipment --- $29.88


* Shipping Rates for Books, Music, Video and DVD
Domestic Standard
4 - 14 business days
Faster Domestic Standard
3 - 5 business days**
Domestic Expedited
2 - 6 business days
Faster Domestic Expedited
1 - 3 business days**
Two Day
2 business days
One Day
24 hours
International Standard
21 - 42 business days
International Expedited
3 - 7 business days
Books $3.99 $3.99 $6.99 $6.99 $14.95 $19.99 $16.95 $46.50
Books over 1 lb. $3.99 $3.99 $6.99 $6.99 $14.95 $19.99 $24.95 $46.50
CDs, Cassettes, Vinyl $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50
VHS Videotapes $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50
DVDs $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50



* Your shipping fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
**  Available for selected items.
   Rates are based on shipping a single item. Purchasing multiple items results in multiple shipping charges-there are no "per shipment" and "per item" charges, as there are when you buy directly from Amazon.com.

Region Key
Continental US Continental US states not including Alaska and Hawaii
Alaska and Hawaii Alaska and Hawaii
US Protectorates American Samoa, Guam, Marshall Islands, Federated States of Micronesia, Northern Mariana Islands, Palau, Puerto Rico, and the Virgin Islands (U.S.)
APO/FPO Army Post Office and Fleet Post Office
Canada Canada
Europe Albania, Andorra, Austria, Belarus, Belgium, Bosnia-Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Holy See, Hungary, Iceland, Ireland, Italy, Jan Mayen Is., Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Monaco, Montenegro, the Netherlands, Norway, Poland, Portugal, Romania, Russia, San Marino, Republic of Serbia, Slovakia, Slovenia, Spain, Svalbard, Sweden, Switzerland, Turkey, Ukraine, United Kingdom and Yugoslavia
Asia Australia, Bangladesh, Bhutan, Brunei Darussalam, Cambodia, China, Christmas Island, Cook Islands, East Timor, Fiji, French Polynesia, Hong Kong, India, Indonesia, Japan, Kiribati, Lao People's Democratic Rep., Macau, Malaysia, Maldives, Mongolia, Myanmar, Nauru, Nepal, New Caledonia, New Zealand, Niue, Papua New Guinea, Philippines, Samoa, Singapore, Solomon Islands, South Korea, Sri Lanka, Taiwan, Thailand, Tonga, Tuvalu, Vanuatu and Vietnam
Outside US, Eur., CA, Asia Argentina, Brazil, Costa Rica, Israel, Mexico, South Africa, Saudi Arabia

Shipping Policies

We ship packages using a variety of carriers including FedEx, USPS and UPS among others.  If you have a preference of carrier, or you are limited to accept packages from a carrier at your shipping address, please call us with your order number and your preferred carrier service, we are happy to try and accommodate your needs.  All orders over $250 will be sent with signature required.  Once an order has been shipped, neither the carrier or address can be changed.  Please notify of of any necessary changes prior to shipment.  The Shutterbug is not responsible for lost or returned items due to an undeliverable address.  Unless otherwise noted, orders will be shipped within 2 days of receiving the order.

Privacy and Security

Privacy Policy

The Shutterbug Privacy Policy

Because protecting your privacy is very important to The Shutterbug, we have adopted the following policies to safeguard your personal information; and are maintaining confidentiality. We will limit the collection and use of personal information to what is necessary to administer our business, provide you with the highest quality service, and offer you opportunities we think will be of interest. We will not disclose any individual information to other organizations except for payment purposes.

Basic Statement:

The Shutterbug collects personal information from our visitors on a voluntary basis only. Personal information may include name, title, company, address, phone number, e-mail address, etc. The individual information collected is used only by The Shutterbug to process orders that have been placed by our customers; or for marketing our products, events and/or services. We do not sell, rent or transmit (except for payment purposes) personal information to other organizations.

Collection and Use:

The data you voluntarily provide helps us to customize our web site to better meet your needs therefore, we may request and store the following types of specific information: your name, company name, street address, telephone numbers and e-mail addresses. The Shutterbug may also retain electronic communications you send to our customer service representatives or Webmaster. These may be shared only within The Shutterbug as a means to continually improve customer service.

Information provided to us through Amazon.com will not be sold or provide any third party for any other purpose.

We never collect or maintain information on our website from those we actually know are under 13, nor is any part of our website structured to attract anyone under 13. If you are under 18, you may use theshutterbugoline.com only with involvement of a parent or guardian. The Shutterbug reserves the right to refuse service, remove or edit content, or cancel orders within our sole discretion.

Storage and Access:

All personal information you provide to The Shutterbug is secured on our server with restricted access. The Shutterbug reserves the right to use agents, who are bound by strict confidentiality guidelines, to perform storage and processing functions. Only designated employees or agents who need to carry out legitimate business functions are permitted to view your personal data. Employees or agents who violate The Shutterbug's privacy policies are subject to disciplinary actions, up to and including termination. Because The Shutterbug considers the individual information we maintain to be confidential, our policy is to disclose no personal information to third parties unless release is required by law or is pertinent to judicial or government investigations or proceedings.

The Shutterbug sometimes provides links to other companies' websites. Unless we expressly say otherwise, a link to another website does not mean that we are responsible for, or that we endorse the content or policy of that website. When you provide information to one of those sites, you are subject to that site's privacy policy. We encourage you to read that website's policy before submitting any information if you have concerns about how information may be collected or used.

We reserve the right to change, modify or amend this policy at any time. If we make any significant change to this policy, we will provide notice of the change on theshutterbugonline.com.

Questions or comments should be sent to webmaster@theshutterbugonline.com

Copyright © 1999-2006 The Shutterbug, Inc.


Tax Information

If an item is subject to tax in accordance with applicable state tax laws, those taxes will be added to your bill by Amazon.com.


A-to-z Guarantee

Place your merchant order through the Amazon.com Shopping Cart and your purchase is protected by the A-to-z Safe Buying Guarantee. Amazon.com automatically transfers your payment to the merchant so you'll never need to pay a merchant directly. Our A-to-z Safe Buying Guarantee covers both the delivery of your item and its condition upon receipt...Read more

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