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Great product
By marian pycraft on June 1, 2017.
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Great
By Amazon Customer on June 1, 2017.
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I had to return this because my grandson was gifted this from his other grandparents. It is an awesome product.
By Joanne B. on May 31, 2017.
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Fast Service!
By Odessa P. on May 30, 2017.
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All our party guests loved digging their own dinosaur out of the egg. The clay is a bit messy but overall the eggs were great!
By Nina W. on May 30, 2017.
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By template-rater on template-date.
Message from Amazon:
This item was fulfilled by Amazon, and we take responsibility for this fulfillment experience.
By MindWare on template-response-date.
Message from Amazon:
This item was fulfilled by Amazon, and we take responsibility for this fulfillment experience.
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| 30 days | 90 days | 12 months | Lifetime | |
|---|---|---|---|---|
| Positive | 96% | 96% | 97% | 96% |
| Neutral | 2% | 1% | 1% | 2% |
| Negative | 2% | 2% | 2% | 2% |
| Count | 137 | 540 | 3,265 | 7,563 |
Satisfaction Guaranteed
We stand behind our commitment to provide you with top-quality products. If youâre not happy with any item, simply exchange it or return it at any time for a full refund* of the product purchase price. We want you to be satisfied! Shipping (& handling) fees are non-refundable. If you need assistance, please call 800-274-6123 or fax us at 888-299-9273.
* Please make sure all items are packaged adequately to avoid damage in shipping to ensure a full refund.
Returns
You may return an item at any time for a full refund* of the product purchase price. You are responsible for the return shipping cost. Shipping (& handling) fees are non-refundable. We will pay the return shipping costs if the return is a result of our error** (wrong item, defective item).
*Please make sure that all items are packaged adequately to avoid damage in shipping to ensure a full refund.
** Save the item(s) and packaging and call us at 800-274-6123 Monday through Friday, 8am to 5pm CST to receive a prepaid return label.
Refunds
You should expect to receive your refund in 3-4 weeks from when you send the return back to us. This includes time for us to receive the return from the shipper, time to process the return, and time for a credit to be processed. Many refunds are processed in less time.
- Refund will be to the original method of payment only
- Gift certificates are not redeemable for cash and cannot be returned for a refund
- If your order was a gift, you may exchange for other MindWare® item(s) or a refund back to the buyer only
Returning Items for a Refund
- Please fill in Sections 1 & 2 on the back of the packing slip and include your packing slip (or a copy) along with items
- Please make sure all items are packaged adequately to avoid damage in shipping to ensure a full refund
- We suggest you insure all returns
- Refund will be to original method of payment only
- Shipping (& handling) fees are non-refundable
Damaged in shipment? Save the item(s) and packaging and call us at 800-274-6123.
If your order was a gift: Exchange for other MindWare® item(s) or a refund back to the buyer only.
Where to return? Return to: MindWare® Returns, 1787 Gateway Blvd., Arden Hills, MN 55112
Still have questions? Please call us at 800-274-6123. Our customer service representatives are available Monday-Friday from 8am to 5pm CST.
Contact this seller Phone:1-800-274-6123
To initiate a return, visit Amazon's Online Return Center to request a return authorization from the seller.
A-to-z Guarantee
MindWare Shipping Rates
Standard Delivery
Continental U.S., Alaska, Hawaii and U.S. Territories including Puerto Rico Orders
Standard Rates for the First Address
Under $25.00 - $6.99
$25.00 to $49.99 - $9.50
$50.00 to $74.99 - $11.50
$75.00 to $99.99 - $13.50
$100.00 to $149.99 - $15.50
$150.00 to $500.00 - $17.50
$500.01+ - $19.99
These charges go towards the costs of processing your order, warehouse operations, shipping materials and postage required for the timely delivery of your order
If shipping to more than one address, an additional $4.50 charge per address applies
Rush Delivery
Continental U.S. Orders - Physical addresses (Non P.O. Box or APO/FPO addresses
Order Amount/Rush Delivery Rates (per address)
Under $25.00 - $16.99
$25.00 to $49.99 - $19.50
$50.00 to $74.99 - $21.50
$75.00 to $99.99 - $23.50
$100.00 to $149.99 - $25.50
$150.00 to $500.00 - $27.50
$500.01+ - $29.99
These charges are per address.
Alaska, Hawaii Orders Order Amount/Rush Delivery Rates (per address)
Under $25.00 - $21.99
$25.00 to $49.99 - $24.50
$50.00 to $74.99 - $26.50
$75.00 to $99.99 - $28.50
$100.00 to $149.99 - $30.50
$150.00 to $500.00 - $32.50
$500.01+ - $34.99
Shipping rates depend on the selected shipping speed and weight/size of the items.
To determine the applicable shipping rate for items in your Cart:
- Select Proceed to Checkout
- Select or add your shipping address
- Select a shipping speed and select Continue
- Select a payment method and select Continue
The total shipping & handling cost will be listed under Order Summary
Shipping Policies
In-stock items are normally shipped within 1-2 business days. Delivery time, and methods are as follows:
Continental U.S. Orders
Physical addresses (Non P.O. Box or APO/FPO addresses
- Standard delivery is via U.S. Postal Service (USPS) and normally takes 3-7 business days
- Expedited delivery is via FedEx and takes 3 business days if ordered by 12 noon central time
P.O. Box addresses
- Standard delivery is via U.S. Postal Service (USPS) and normally takes 3-7 business days
- Please Note: Rush delivery is not available to P.O. Box addresses
APO/FPO addresses
- Standard delivery is via Parcel Post. Our experience has been that these orders are received at the final destination in 4-6 weeks from the ship date.
- Please Note: Rush delivery is not available to APO/FPO addresses.
U.S. Territories including Puerto Rico Orders
- Standard delivery is by Parcel Post and normally takes 4-8 business days
- Please Note: Rush delivery is not available to U.S. Territories including Puerto Rico
Alaska, Hawaii Orders
In-stock items are normally shipped within 1-2 business days. Delivery time, methods and shipping rates are as follows:
- Standard delivery is by FedEx Home Delivery and normally takes 3-7 business days.
- Expedited delivery is by FedEx and takes 2 business days if ordered by 12 noon central time
Rush Delivery
Continental U.S. Orders - Physical addresses (Non P.O. Box or APO/FPO addresses
Orders must be received by 12 noon Central Time to ship that day, and are shipped on business days ONLY (not holidays or weekends
Please Note: Rush delivery orders are delivered on business days ONLY (not holidays or weekends).
Privacy and Security
Amazon knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. By visiting Amazon.com, you are accepting the practices described in Amazon.com's Privacy Policy. In addition, we want you to be aware that Amazon.com will provide MindWare with information related to your transactions involving their products (including, for example, your name, address, products you purchase, and transaction amount), and that such information will be subject to MindWare's Privacy Policy.
Privacy Policy
MindWare values the privacy of your personal data.
For more information see Amazon.com's Privacy Policy.
Tax Information
There is no sales tax added to orders except orders shipped to Minnesota (6.875% state sales tax plus any applicable county/local taxes).
For questions about a charge that has been made to your credit card, please contact Amazon. Questions about how to place an order? Search Amazon Help.
Gift Wrap
Some merchants offer gift wrapping for an additional fee. If MindWare offers gift wrapping for an item, it will be noted in the ordering process. In these cases, you will find details of the gift wrap patterns offered and the cost of the service.
Gift Message
You can add a gift message for each item in your order. We will include your message on the packing slip. When you include a gift message with your order, your order is automatically shipped out in a distinctive MindWare box. There is a sticker on the carton that states "A Gift For You".
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