MaxTool
5798 Ontario Mills Parkway

Ontario, CA 91764

United States

Phone: (800) 629-3325

We have been serving our customers for over 30 years, and have committed ourselves to providing the highest standards of service and support. MaxTool offers a huge selection of brand name tools and accessories, small home appliances, entertainment products, and more. Our extensive stock of name brand tools and accessories includes DeWALT, Makita, Husqvarna, Porter-Cable, Ingersoll Rand, Kreg, Bostitch, Bosch...

MaxTool
5798 Ontario Mills Parkway

Ontario, CA 91764

United States

Phone: (800) 629-3325

We have been serving our customers for over 30 years, and have committed ourselves to providing the highest standards of service and support. MaxTool offers a huge selection of brand name tools and accessories, small home appliances, entertainment products, and more. Our extensive stock of name brand tools and accessories includes DeWALT, Makita, Husqvarna, Porter-Cable, Ingersoll Rand, Kreg, Bostitch, Bosch, Yamaha, Black & Decker and more.

Read more Read less
Have a question for MaxTool?
Customer Service Phone: 800-629-3325
30 days90 days12 monthsLifetime
Positive 94% 95% 93% 93%
Neutral 1% 1% 1% 2%
Negative 5% 5% 7% 5%
Count4881,4073,96624,896

Return Policy

At MaxTool, we want you to be happy and satisfied with your purchase. Our return policy gives you 45 days from the day you receive your purchase, to either exchange, receive store credit, or get a refund. All you have to do is ship the product back to us.

Return Eligibility:

Your item must be in new, unused condition, and with the original packaging. A Return Merchandise Authorization (RMA) must be obtained for all returns.

A few exceptions:

JPW return policy (Jet, Powermatic, Wilton, and Edwards)
Power Equipment (products that use gas and oil) –Power Equipment products are not eligible for return once it has been oiled or gassed. Once oiled or gassed it cannot be shipped by law. MaxTool will help facilitate the repair of the product. It needs to be taken to an authorized service center for any repairs or technical assistance, which may be covered under warranty. There are no exceptions to this rule.
Any food or food related product cannot be returned for health, safety, and sanitary reasons. MaxTool will exhaust all options to make sure the product works and that you are satisfied.
Clearance Items are final sale and cannot be returned.
Scratch and Dent Items are final sale and cannot be returned.
Special Order / Built to Order items will have a 35% restocking fee.
Customized Products cannot be returned.

Damaged and/or Defective?

If your item was received damaged or defective, we will either fix the product or exchange for a replacement. All Items will be inspected and/or tested upon return. Upon inspection, if your product is not defective or damaged, you may be responsible for the shipping cost of the returned product to you or a refund minus a 20% stocking fee. All products must be returned with original packaging, accessories, and documentation. A Return Merchandise Authorization (RMA) may be obtained by calling our Customer Service Team at 800-629-3325 with your order information.

MaxTool
c/o Returns Department,
5798 Ontario Mills Pkwy, Ontario, CA 91764


Changed your mind?

1. Call our customer service team at 800-629-3325 to request a Return Merchandise Authorization (RMA.)
2. Pack up your item, insure your package, and send to our fulfillment center.
3. Once returned in resalable condition, we can issue a full store credit or issue a refund for 80% of the purchase price after shipping.

MaxTool
c/o Returns Department
5798 Ontario Mills Pkwy,
Ontario, CA 91764

Want an Exchange?

1. Call our customer service team at 800-629-3325 to request a Return Merchandise Authorization (RMA) and to discuss the product that you would like to receive.
2. Pack up your item, insure your package, and send to our fulfillment center.
3. Once returned in resalable condition, we will contact you to have your new item shipped.

MaxTool c/o Returns Department
5798 Ontario Mills Pkwy
Ontario, CA 91764

Contact this seller Phone:800-629-3325


A-to-z Guarantee

Place your merchant order through the Amazon.com Shopping Cart and your purchase is protected by the A-to-z Safe Buying Guarantee. Amazon.com automatically transfers your payment to the merchant so you'll never need to pay a merchant directly. Our A-to-z Safe Buying Guarantee covers both the delivery of your item and its condition upon receipt...Read more


MaxTool Shipping Rates

Shipping rates depend on the selected shipping speed and weight/size of the items.

To determine the applicable shipping rate for items in your Cart:

  1. Select Proceed to Checkout
  2. Select or add your shipping address
  3. Select a shipping speed and select Continue
  4. Select a payment method and select Continue

The total shipping & handling cost will be listed under Order Summary

Shipping Policies

Orders are processed and shipped within 24-48 hours of receipt of your payment. Average time of arrival is 5-7 business days for domestic shipments by FedEx Ground and USPS Priority Mail, 7-10 business days for domestic shipments by freight truck, and 10-12 business days for international shipments - delivery times are not guaranteed.  If you need to receive an order within a guaranteed timeframe, please call us at (800) 629-3325 for rush options and expedited shipping.  Most orders are shipped by FedEx Ground, so please provide us with a physical shipping address (failing to do so may delay your order).  We may ship an order by a different courier at our discretion (usually larger items require shipping by freight services, orders to military addresses must be shipped by USPS, etc.)  Note that certain freight couriers may impose additional charges on you for special services such as, but not limited to, lift-gate fee and residential delivery fee - these are not covered by MaxTool

 and not included in original shipping/handling, unless specifically stated.  If a shipping charge is not listed for your shipping destination, please contact us for a shipping quote prior to purchasing.  "Free shipping" offers only apply to the contiguous 48 United States, unless otherwise specifically stated.  By purchasing, you agree to all shipping/handling charges. 



Privacy and Security

Privacy Policy

MaxTool values the privacy of your personal data.


Tax Information

MaxTool only charges sales tax on orders shipped to addresses within the state of California.

For questions about a charge that has been made to your credit card, please contact Amazon. Questions about how to place an order? Search Amazon Help.


Leave seller feedbackTell us what you think about this page