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National Artcraft

 Since 1949 National Artcraft has made it our goal to provide quality products, affordable prices and superior service to our customers. We pride ourselves on our friendly and responsive staff and welcome communication and feedback. If you ever find that a purchase does not meet your expectations,  please email or call us and an associate will address your concerns in a timely manner.

We are here to serve you and encourage you to email us through your seller account or to call us at 330-562-3500...

 Since 1949 National Artcraft has made it our goal to provide quality products, affordable prices and superior service to our customers. We pride ourselves on our friendly and responsive staff and welcome communication and feedback. If you ever find that a purchase does not meet your expectations,  please email or call us and an associate will address your concerns in a timely manner.

We are here to serve you and encourage you to email us through your seller account or to call us at 330-562-3500. 

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Have a question for National Artcraft?
Customer Service Phone: 888-937-2723
30 days90 days12 monthsLifetime
Positive 93% 92% 90% 96%
Neutral 3% 3% 4% 2%
Negative 4% 5% 6% 2%
Count1664061,11131,524

RETURN POLICY

You may return merchandise within 30 days of when order was shipped . If the return is the result of manufacturer defect or National Artcraft error, you will receive 100% credit for merchandise and outgoing shipping fees.  If requested , a replacement of the correct item(s) or damaged item(s) will be sent.  All credits to your account are issued through Amazon.com.  All other returns will be subject to a 20% restocking fee.  Replacements cannot be sent for items returned for reasons other than defect, damage  or National Artcraft error.  Absolutely no return will be accepted after 30 days  of order shipment.  Shipping and handling charges for returned items subject to the restocking fee are borne by the buyer.

Prior to returning merchandise you must contact us at 330.562-3500 to receive a Return Authorization number.  No return will be accepted without this RA. number.  You will also need to complete the return form that shipped with your order.  Item(s) returned must be clean and in good saleable condition. Any packaging such as printed bags, boxes, special containers etc. that accompanied the items(s) when ordered must accompany them if returned and must be in good saleable condition.  If possible , please return the item(s) in the same packaging it was shipped in to the address below. Be sure to include a copy of your invoice or packing slip with your return , along with an explanation stating why you are not satisfied with the item(s) and your preference for a refund or replacement.  Attach this to the return form and include with shipment back to us.

Send your return to:

National Artcraft Co

Returns Dept.

300 Campus Drive

Aurora, Ohio 44202

Contact this seller Phone:888-937-2723


A-to-z Guarantee

Place your merchant order through the Amazon.com Shopping Cart and your purchase is protected by the A-to-z Safe Buying Guarantee. Amazon.com automatically transfers your payment to the merchant so you'll never need to pay a merchant directly. Our A-to-z Safe Buying Guarantee covers both the delivery of your item and its condition upon receipt...Read more


National Artcraft Shipping Rates

Shipping rates depend on the selected shipping speed and weight/size of the items.

To determine the applicable shipping rate for items in your Cart:

  1. Select Proceed to Checkout
  2. Select or add your shipping address
  3. Select a shipping speed and select Continue
  4. Select a payment method and select Continue

The total shipping & handling cost will be listed under Order Summary

Shipping Policies

 To the processing times indicated below you must add the time required by the delivering carrier. Most U.S. orders will arrive within 3-7 business days depending on distance, address and speed requested. For orders shipped from a manufacturers warehouse direct to you we indicate in the product copy the usual length of time required for processing.

U.S. orders: Shipped same day or the day following receipt of your order via UPS or the U.S. Postal Service.

Canadian orders: Shipped same day or the day following receipt of your order and usually via the U.S. Postal Service though there may be some instances where it is more practical to use UPS.  

Europe, Asia , and locations outside the U.S. or Canada. We usually process your order within a few days of receipt and ship priority mail via the U.S. postal service.

Duties and Taxes: The recipient of an international shipment may be subject to import duties, taxes, custom clearance charges and brokerage fees. We have no control over these charges and cannot predict what they may be. Any such charges must be borne by the recipient.

Privacy and Security

Privacy Policy

Privacy & Security

Amazon.com knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly.  By visiting Amazon.com you are accepting the practices described in Amazon.com's Privacy Notice.

In addition we want you to be aware that Amazon.com will provide National Artcraft with information relating to your transactions with them including , for example, your name, address, items you are purchasing, transaction amount including applicable sales taxes , ship to addresses, e-mail addresses, and that such information will be subject to Privacy Policy.

Privacy Policy

We take the protection and proper use of your personal information very seriously. We respect your privacy and take great care to safeguard information in our possession. Your preferences for use of your information are our highest priority.

We do not share any customer information , including e-mail addresses ,outside of our company unless it is neccessary to provide you with our products or services. These may include shipping your purchases to you or notifying you of any problems or updates with your order, or if we are legally required to do so. 

We are happy to provide details of our privacy policies. For additional information call us at 1-888-937-2723.


Tax Information

TAXES

U.S.: Only residents of Ohio are required to pay any applicable State and Local Taxes which will be applied to your credit card at the time of processing.

Canada: Customs Duty and any Provincial Taxes are not included in the price of your purchase and will be collected from the purchaser by the delivering carrier.

Our taxing policies are subject to change as the law directs. We will post any and all new information as it becomes available.

Here are two questions/answers that most frequently are addressed to us.

Q.  If I have a question or problem with an order how do I contact you?

A. Amazon provides an easy way to get in touch with us using their email form. You can also call us at 330-562-3500.  We will make every effort to provide the information you require.

Q. When will I get my order?

A. We ship within 2 days of receiving your order with only a few exceptions that we note on the product page. This does not mean that you will get your order within 2 days. You must also add the transit time of the carrier. Amazon's requirement for transit time is 3-5 business days for standard shipping and 1-3 business days for expedited shipping. Business days are defined as Monday through Friday. Thus a standard order will take 5-7 business days to reach you and 3-5 business days for expedited shipping. If you are in a particular rush for your order, please try to place your order early in the day as this will usually shorten the delivery time.

For questions about a charge that has been made to your credit card, please contact Amazon. Questions about how to place an order? Search Amazon Help.

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