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MyPlumbingStuff is the online identity of a professional, 109 year old family run plumbing distributor. 

What separates us from other internet vendors is that we have product knowledge and  actually exist in the brick and mortar world!  Please do not hesitate to call us and ask about anything that concerns you. 

Have a question for MyPlumbingStuff?
Customer Service Phone: 347-846-6899
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  • Sorry, NO returns without prior written permission.
  • Due to shipping concerns NO return on Rinnai products. 
  • Products fulfilled by Amazon are governed by Amazon's return policies.  If Amazon shipped it , they must be contacted for returns.
  • For products fulfilled by MyPlumbingStuff please email us and enclose a copy of our correspondence with return.

Freight charges are not refundable.  Material received back in less than salable condition will be subject to up to 100% restocking charges.  No credit on installed products.

Rinnai does not offer, nor do we, a 'replacement' warranty.  If a product appears to be defective Rinnai will repair it under the terms of their warranty.  Please use a Rinnai trained installer.  They understand the details of tankless installations!

Returns: Customers have 30 days from the day product was received to return the product to us. Products must be returned to us with all original packaging and manuals. All returns are subject to a minimum 15% restocking fee.

Shipping Damage: All products must be inspected upon arrival. Customers must open the unit and inspect the product and report any freight damage to UPS within the first 48 hours.

Defective Products: All defective products must go through the manufacturer for service.

Up to 20% of the item's price for unopened media or non-media items in their original condition returned more than 30 days after delivery or returned without written permission

Up to 50% of the item's price for items that are not in their original condition, or are damaged or missing parts for reasons other than seller’s error.  No credit on installed product.

For questions about a charge that has been made to your credit card, please contact Amazon. Questions about how to place an order? Search Amazon Help.

MyPlumbingStuff Shipping Rates

Shipping rates depend on the selected shipping speed and weight/size of the items.

To determine the applicable shipping rate for items in your Cart:

  1. Select Proceed to Checkout
  2. Select or add your shipping address
  3. Select a shipping speed and select Continue
  4. Select a payment method and select Continue

The total shiping & handling cost will be listed under Order Summary

Shipping Policies

Unless noted otherwise in the ordering pipeline, MyPlumbingStuff ships all items within two days of receiving an order. You will receive notification of any delay or cancellation of your order.

Privacy and Security

Privacy Policy

MyPlumbingStuff values the privacy of your personal data.

Tax Information

Sales tax is not separately calculated and collected in connection with items ordered from MyPlumbingStuff through the Site unless explicitly indicated as such in the ordering process. Items ordered from MyPlumbingStuff may be subject to tax in certain states, based on the state to which the order is shipped. If an item is subject to sales tax, in accordance with state tax laws, the tax is generally calculated on the total selling price of each individual item, including shipping and handling charges, gift-wrap charges and other service charges, less any applicable discounts. If tax is separately calculated and collected in connection with items ordered from MyPlumbingStuff through the Site, the tax amounts that appear during the ordering process are estimated - the actual taxes that will be charged to your credit card will be calculated at the time your order is processed and will appear in your order confirmation notification.

A-to-z Guarantee

Place your merchant order through the Shopping Cart and your purchase is protected by the A-to-z Safe Buying Guarantee. automatically transfers your payment to the merchant so you'll never need to pay a merchant directly. Our A-to-z Safe Buying Guarantee covers both the delivery of your item and its condition upon receipt...Read more


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