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Thank you for your interest in One Step Ahead

The first thing we'd like you to know: we're not like other children's companies. For one thing, our parent company, Chelsea & Scott literally is a "parent company!" We were founded by two real life parents, Karen and Ian Scott, who wanted the best for their own children.

Frustrated by products that looked terrific in stores and catalogs, but didn't live up to their promises, the Scotts traded in Fortune 500 careers to pursue their vision of a differ...

Thank you for your interest in One Step Ahead

The first thing we'd like you to know: we're not like other children's companies. For one thing, our parent company, Chelsea & Scott literally is a "parent company!" We were founded by two real life parents, Karen and Ian Scott, who wanted the best for their own children.

Frustrated by products that looked terrific in stores and catalogs, but didn't live up to their promises, the Scotts traded in Fortune 500 careers to pursue their vision of a different kind of baby company.

A company that subjects its products to tough, hands on testing, by both professional merchandisers and an independent Parents' Panel. One that does the comparison shopping upfront, and then offers only the top performers. One that tracks down innovative, hard-to-find helpers—and when they can't be found, has its Design Team create them from scratch.

One that prides itself on outstanding service, so parents can shop with absolute confidence.

For three decades, One Step Ahead has helped new parents navigate the complex baby market. Then in 1989, Leaps and Bounds, a sister catalog geared to children, joined the Chelsea & Scott family. Today, we remain committed to bringing you what parents want: high quality products...ingenious parenting solutions...outstanding service...and the toughest guarantees in the industry.

Enjoy your shopping experience!

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Have a question for one step ahead?
Customer Service Phone: 800-950-5120
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Neutral - - - 3%
Negative - - - 2%
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Return Processing Information 

If you would like to return an item for a refund of the purchase price, you may do so within 60 days of receipt of merchandise.

Customer Service Contact Information:

Telephone 1-800-950-5120 (Mon.-Fri. 7 a.m.-6 p.m. CST)

Email: customerservice@onestepahead.com

To return an item:

Ship the item and the packing slip via insured parcel post, UPS or Federal Express Ground to:

One Step Ahead

Attention: Returns Dept.

75 Albrecht Dr.

Lake Bluff, IL 60044

Please Note: Mailing service, postage, handling and return shipping costs are not refundable.

Return exceptions include:

*Health-related items: (such as breast pumps, feeding, and potty products). Due to hygienic reasons, these items cannot be returned if the product packaging has been opened.

*Halloween costumes: Costume returns must be postmarked before October 30.

*Special Handling and GiftWrap: Special handling and gift wrap fees are not refundable.

*Discounts and Promotions: The refund value for each item returned will be reduced to reflect the value of the free gift, reduced or free shipping or discount that was applied to your original order.

For Exchanges:  Please Contact A Customer Service Representative at:

Customer Service Contact Information:

Telephone: 1-800-950-5120 (Monday-Friday, 7 a.m. – 6 p.m. Central Time)

Email: customerservice@onestepahead.com

Contact this seller Phone:800-950-5120


A-to-z Guarantee

Place your merchant order through the Amazon.com Shopping Cart and your purchase is protected by the A-to-z Safe Buying Guarantee. Amazon.com automatically transfers your payment to the merchant so you'll never need to pay a merchant directly. Our A-to-z Safe Buying Guarantee covers both the delivery of your item and its condition upon receipt...Read more



one step ahead Shipping Rates

Standard Shipping Chart (Continental US)
Merchandise Sub-Total Standard Delivery:
Up to $15.00 $5.75
$15.01-$35.00 $7.75
$35.01-$50.00 $9.75
$50.01-$75.00 $11.75
$75.01-$100.00 $13.75
$100.01-$150.00 $15.75
$150.01-$200.00 $18.75
$200.01 and up $19.95

Extended Areas - Delivery Time & Charges per address
(For in-stock items shipped to Alaska, Hawaii, Puerto Rico and Canada)


Standard delivery is available to Alaska, Hawaii, Puerto Rico, and Canada. Delivery address must be a valid residential or business address.

Delivery Options
Alaska, Hawaii, & Puerto Rico
Canada
Shipping & Handling Charge:
$15.00 + Standard Delivery Charge
$7.00 + Standard Delivery Charge
Order By:
2:30 p.m. CST
2:30 p.m. CST
Est. Delivery Time:
5-8 business days
4-6 business days


Listed below are shipping details for one step ahead, including the geographies shipped to, the service level offered, and the prices charged. Note that Media Rates are based on shipping a single item. Purchasing multiple media items results in multiple shipping charges.

Shipping Rates for all products (excluding Books, Music, Video and DVD)
All Regions
Continental US
Alaska and Hawaii
Canada
Continental US Street · Standard · (3 - 5 business days)
Per Shipment Bands Shipment Rate
$0.00 to $34.99 $6.95
$35.00 to $84.99 $9.95
$85.00 to Up $13.95
Continental US Street · Two-Day · (2 business days)
Per Shipment Bands Shipment Rate
$0.00 to $34.99 $16.95
$35.00 to $84.99 $19.95
$85.00 to Up $23.95
Continental US Street · One-Day · (24 hours)
Per Shipment Bands Shipment Rate
$0.00 to $34.99 $26.95
$35.00 to $84.99 $29.95
$85.00 to Up $33.95
Alaska and Hawaii Street · Standard · (3 - 7 business days)
Per Shipment Bands Shipment Rate
$0.00 to $34.99 $21.95
$35.00 to $84.99 $24.96
$85.00 to Up $28.95
Canada · Standard · (5 - 10 business days)
Per Shipment Bands Shipment Rate
$0.00 to $34.99 $13.95
$35.00 to $84.99 $16.95
$85.00 to Up $20.95

* Shipping Rates for Books, Music, Video and DVD
Domestic Standard
4 - 14 business days
Faster Domestic Standard
3 - 5 business days**
Domestic Expedited
2 - 6 business days
Faster Domestic Expedited
1 - 3 business days**
Two Day
2 business days
One Day
24 hours
International Standard
21 - 42 business days
International Expedited
3 - 7 business days
Books $3.99 $3.99 $6.99 $6.99 $14.95 $19.99 $16.95 $46.50
Books over 1 lb. $3.99 $3.99 $6.99 $6.99 $14.95 $19.99 $24.95 $46.50
CDs, Cassettes, Vinyl $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50
VHS Videotapes $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50
DVDs $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50


*  Your shipping fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
**  Available for selected items.
    Rates are based on shipping a single item. Purchasing multiple items results in multiple shipping charges-there are no "per shipment" and "per item" charges, as there are when you buy directly from Amazon.com.


Region Key
Continental US Continental US states not including Alaska and Hawaii
Alaska and Hawaii Alaska and Hawaii
US Protectorates American Samoa, Guam, Marshall Islands, Federated States of Micronesia, Northern Mariana Islands, Palau, Puerto Rico, and the Virgin Islands (U.S.)
APO/FPO Army Post Office and Fleet Post Office
Canada Canada
Europe Albania, Andorra, Austria, Belarus, Belgium, Bosnia-Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Holy See, Hungary, Iceland, Ireland, Italy, Jan Mayen Is., Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Monaco, Montenegro, the Netherlands, Norway, Poland, Portugal, Romania, Russia, San Marino, Republic of Serbia, Slovakia, Slovenia, Spain, Svalbard, Sweden, Switzerland, Turkey, Ukraine, United Kingdom and Yugoslavia
Asia Australia, Bangladesh, Bhutan, Brunei Darussalam, Cambodia, China, Christmas Island, Cook Islands, East Timor, Fiji, French Polynesia, Hong Kong, India, Indonesia, Japan, Kiribati, Lao People's Democratic Rep., Macau, Malaysia, Maldives, Mongolia, Myanmar, Nauru, Nepal, New Caledonia, New Zealand, Niue, Papua New Guinea, Philippines, Samoa, Singapore, Solomon Islands, South Korea, Sri Lanka, Taiwan, Thailand, Tonga, Tuvalu, Vanuatu and Vietnam
Outside US, Eur., CA, Asia Argentina, Brazil, Costa Rica, Israel, Mexico, South Africa, Saudi Arabia

Shipping Policies

Shipping Information

We ship to valid residential or business addresses in the continental US, Alaska, Hawaii and Canada.

We do not ship to PO Boxes, APO/FPO addresses, or US protectorates.


Continental US – Estimated Delivery Time

Standard, Two Day, and Next Day delivery is available within the continental United States. Delivery address must be a valid residential or business address.

State                 Est. Del. Days


Alabama
Arizona
Arkansas
California
Colorado
Connecticut
Delaware
Florida
Georgia
Idaho
Illinois
Indiana
Iowa
Kansas
Kentucky
Louisiana
Maine
Maryland
Massachusetts
Michigan
Minnesota
Mississippi
Missouri
Montana
Nebraska
Nevada
New Hampshire
New Jersey
New Mexico
New York
North Carolina
North Dakota
Ohio
Oklahoma
Oregon
Pennsylvania
Rhode Island
South Carolina
South Dakota
Tennessee
Texas
Utah
Vermont
Virginia
Washington
Washington D.C.
West Virginia
Wisconsin
Wyoming

 

4-6
5-7
4-6
6-8
5-7
4-6
3-5
4-6
4-6
5-7
1-3
3-5
3-5
4-6
3-5
4-6
4-6
3-5
4-6
3-5
3-5
4-6
3-5
4-6
4-6
6-8
4-6
3-5
5-7
4-6
4-6
4-6
3-5
4-6
5-7
3-5
4-6
4-6
4-6
3-5
5-7
5-7
4-6
4-6
5-7
3-5
3-5
3-5
5-7

Extended Areas: Alaska, Hawaii, Canada

Standard delivery is available to Alaska, Hawaii, Puerto Rico, and Canada. Delivery address must be a valid residential or business address. Expect 5-8 days for delivery. Surcharges apply. Two day and Overnight Delivery not available to extended areas.

Privacy and Security

Privacy Policy

Privacy & Security

We are committed to respecting your privacy, maintaining your trust, and making use of any information you provide us in a responsible manner.

Information we gather for orders placed on Amazon.com

Purchase Information

When you place an order with us through Amazon.com, we collect information about the items you wish to order, the buyer and package recipient's name, address and telephone number. This information is used to fulfill your order.

Your mailing address and purchase history information may be used to send you future issues of our catalog via US mail. If you do not wish to receive our catalog via mail, please contact our customer service department via email at customerservice@onestepahead.com or via phone at

One Step Ahead: 1-800-950-5120


Tax Information

Sales tax is not separately calculated and collected in connection with items ordered from one step ahead through the Amazon.com Site unless explicitly indicated as such in the ordering process. Items ordered from one step ahead may be subject to tax in certain states, based on the state to which the order is shipped. If an item is subject to sales tax, in accordance with state tax laws, the tax is generally calculated on the total selling price of each individual item, including shipping and handling charges, gift-wrap charges and other service charges, less any applicable discounts. If tax is separately calculated and collected in connection with items ordered from one step ahead through the Amazon.com Site, the tax amounts that appear during the ordering process are estimated - the actual taxes that will be charged to your credit card will be calculated at the time your order is processed and will appear in your order confirmation notification.

How do I contact One Step Ahead for more information?

Customer Service Contact Information:

Telephone: 1-800-950-5120 (Monday-Friday, 7 a.m. – 6 p.m. CST)

Email: customerservice@onestepahead.com

Do I have to pay sales tax?
A sales tax is added to each order shipped to an Illinois address, in compliance with the law. Orders shipped to all other locations are not charged sales tax.

When will I receive my order?
Orders shipped via Standard Shipping usually take 3 to 8 business days to arrive. However, 2-Day Express Delivery or Overnight Delivery are available on most items in the continental US. 2-Day Express Delivery orders arrive in two business days while Overnight Delivery orders arrive in one business day.

To which areas do you ship?

Valid residential and business addresses in the continental US, Alaska, Hawaii and Canada. We do not ship to PO Boxes, APO/FPO addresses or US protectorates.

 

 

For questions about a charge that has been made to your credit card, please contact Amazon. Questions about how to place an order? Search Amazon Help.

Gift Wrap

Gift wrapping is available on most items.  Select from four high quality gift paper selections.  Gift wrapping fee is $4.95 per item.

Gift Message

Gift messaging is available on your order. Your message will appear on the packing slip issued with your purchase. Maximum message length 255 Characters and 10 lines.


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