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Welcome to Shoes, the largest online retailer of footwear for the entire family. Our goal is to provide our customers with an unparalleled shoe-shopping experience, offering the best selection of brands and styles in a convenient and friendly shopping environment. We carry a complete line of premium and popular brands. From athletic shoes and sandals to dress shoes and boots, Shoes.com combines a superior selection of products with unrivaled service.

At Shoes, we're committed to providing each c...

Welcome to Shoes, the largest online retailer of footwear for the entire family. Our goal is to provide our customers with an unparalleled shoe-shopping experience, offering the best selection of brands and styles in a convenient and friendly shopping environment. We carry a complete line of premium and popular brands. From athletic shoes and sandals to dress shoes and boots, Shoes.com combines a superior selection of products with unrivaled service.

At Shoes, we're committed to providing each customer with the best service possible. Our customer service operating hours are 6 AM to 6 PM Pacific Time, 365 days a year. From personal assistance to convenient, real-time order tracking and rapid response time on all customer inquiries, Shoes.com is focused on customer satisfaction.

For questions regarding products, order delivery, or returns, please contact Shoes.com through your Amazon order history by clicking "Contact Seller" next to your order with Shoes.com This is the most efficient way to receive support with your Amazon order. Alternatively, you may call us at (888) 233-6743.

For questions about a charge that's been made to your credit card, please contact Amazon.com.

For questions about how to place an order, please visit Amazon.com's Help department.

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Have a question for Shoes.com?
Customer Service Phone: 1-888-233-6743
30 days90 days12 monthsLifetime
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Neutral - 0% 1% 3%
Negative - 0% 3% 5%
Count032,605153,031

Shoes.com offers the easiest return policy on the web.

If you are not completely satisfied, simply return your purchase within 30 days for a refund. If there is an issue with your order, please first make sure to contact us for assistance.

To return an item purchased on Amazon, please visit /www.shoes.com/returns for detailed instructions on how to process your return and receive your return label. Please note: $5.95 will be deducted from your purchase price if our pre-paid return is used.

If you open a return via your order history Amazon.com, you will not be issued a prepaid return label. Amazon does not allow sellers to automatically issue pre-paid return labels. You will only receive a prepaid return shipping label if you follow the returns process on the Shoes.com website.

Refunds will be processed within 10 business days after receipt by our Returns Department. The warehouse will inspect merchandise sent back for a refund and reserves the right to reject returns. Once the return has been processed, you will receive a return email confirmation.

Our Customer Service team is available from 6 AM to 6 PM, 365 days a year.

Disclaimer: Worn shoes are not returnable. At this time we are unable to offer exchanges for orders placed through Amazon.com; all returns will be processed as refunds. We do not ship internationally. If you purchased your item and live overseas, you are responsible for international shipping and return shipping charges.

Contact this seller Phone:1-888-233-6743


A-to-z Guarantee

Place your merchant order through the Amazon.com Shopping Cart and your purchase is protected by the A-to-z Safe Buying Guarantee. Amazon.com automatically transfers your payment to the merchant so you'll never need to pay a merchant directly. Our A-to-z Safe Buying Guarantee covers both the delivery of your item and its condition upon receipt...Read more


Shoes.com Shipping Rates

Shipping rates depend on the selected shipping speed and weight/size of the items.

To determine the applicable shipping rate for items in your Cart:

  1. Select Proceed to Checkout
  2. Select or add your shipping address
  3. Select a shipping speed and select Continue
  4. Select a payment method and select Continue

The total shipping & handling cost will be listed under Order Summary

Shipping Policies

Economy shipping is free for all Shoes.com orders from Amazon for orders shipping to the contiguous United States. Orders shipped by Free Economy usually arrive within 4-7 business days. You may chose one of our additional shipping options for faster delivery as your needs require.

PLEASE NOTE: The shipping provider does not deliver on Saturdays, Sundays or national/federal holidays. Shoes.com ships Monday through Friday only, excluding national and federal holidays. Delivery is not available for shipping to P.O. boxes, U.S. territories, or APO/FPO addresses.

Privacy and Security

Privacy Policy

Shoes.com, Inc. is the sole owner of all personal information you have provided us and information about your order. Your information will not be shared with, sold to, or rented to third parties.


Tax Information

Shoes.com is required to collect sales tax for those U.S. customers residing in California, Illinois, Ohio, Virginia and Washington.

1.   How do I return my order?

If you are not completely satisfied with your purchase, you may return your unworn product within 60 days of purchase for a refund. Follow the directions on your packing slip to print a prepaid return-shipping label and affix the label securely to the top of your shipping box. Then, drop the package off at any FedEx location, US Post Office, US Mailbox, or give it to your US Postal delivery person. If you request a return label directly from Amazon.com and do not follow the Shoes.com process to receive a prepaid return label, you will not be reimbursed for return shipping.

Most returns are processed within 10 days of receipt. Credit for the returned item or items will usually post to your credit card account within two billing cycles (in accordance with your financial institution's procedures). We will send you a confirmation email when your return has been processed.

Questions? The fastest way to receive a reply is contacting us via the "Contact Seller" button in your Amazon order history. Alternatively, you may call at 888-233-6743.

2.   How do I cancel my order?

To better service our customers, orders are processed and shipped very quickly. For this reason, we are unable to cancel or modify an order. Unworn shoes and unused items purchased on Amazon.com may be returned within 60 days of the purchase date for a refund.

3.   Can Shoes.com ship to a PO Box?

We offer shipping to PO Box addresses, U.S. territories, or APO/FPO addresses.

4.   I’m not sure what shoe size I wear in some shoes. How can I find out?

We offers sizing information that will help guide you to what size to order. Sizing charts are available on every product page and in the Seller Help area.  Please remember that our Fit Assistant sizing chart is a guide and may not provide the exact fit for every style of shoe that we carry.

5.   What is Euro Sizing? How do I know what size I wear in Euro Sizing?

Some shoes are sold with European shoe sizes rather than US Shoe sizes. Euro sized shoes tend to have a little more give in the sizing.

The best way to ensure a perfect fit in a Euro sized shoe is to print out our handy Foot Measurement Tool to find your size, and then convert your normal US size to Euro Sizing using our Conversion Chart. Sizing charts are available on every product page and in the Seller Help area. Because Euro sized shoes sold by Shoes.com display corresponding US sizes when you choose your size, follow the converted sizes to find the best fit. Keep in mind that Euro sized shoes are designed to fit a little looser, especially in the heel.

6. What brands are excluded from promotions?

Born, Born Crown, Clarks, Dansko, Feetures, Frye, Johnston and Murphy, Keen, Kork-Ease, K-Swiss, Mephisto, Merrell, Minnetonka, OluKai, Reebok Classic, Reebok Princess, Reebok RealFlex, Reebok Zig, Reebok, Rockport, Sofft, Softspots, Taos, UGG Australia, Vintage Shoe Co., Asics, New Balance, Saucony and Mizuno. This exclusion list may not include every brand that is excluded from promotions and is subject to change.


For questions about a charge that has been made to your credit card, please contact Amazon. Questions about how to place an order? Search Amazon Help.

Sizing Information

Gift Wrap

Some merchants offer gift wrapping for an additional fee. If Shoes.com offers gift wrapping for an item, it will be noted in the ordering process. In these cases, you will find details of the gift wrap patterns offered and the cost of the service.

Gift Message

Shoes.com does not currenty offer gift wrapping or gift messages for orders placed at Amazon.com.


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