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Mission Statement

Pro Therapy Supplies core mission is to become the internet leader in medical, therapy, and fitness supplies.  We strive to push the limits of innovation, customer service, and competitive pricing around the globe.  Our research and development team keeps us on the leading edge of every aspect of our business; therefore, providing our customers with an unmatched experience from purchase to delivery.    

About Pro Therapy Supplies

Pro Therapy Supplies' team members are passiona...

Mission Statement

Pro Therapy Supplies core mission is to become the internet leader in medical, therapy, and fitness supplies.  We strive to push the limits of innovation, customer service, and competitive pricing around the globe.  Our research and development team keeps us on the leading edge of every aspect of our business; therefore, providing our customers with an unmatched experience from purchase to delivery.    

About Pro Therapy Supplies

Pro Therapy Supplies' team members are passionate about customer service and ensuring every experience is a great one.  Pro Therapy Supplies is truly an environment where  we embrace technology and deliver a superior, secure shopping experience that protects our customers from prying eyes.  Our core motto is to under promise and over deliver while, forming strong relationships with our customers.

Due to our commitment, we are dedicated to providing the leading medical, therapy and fitness brands such as: GAIAM, Toppik, Biofreeze, Obus Forme, TRIKKE, Body Blade, GHT ThreeLac, PediFix, and TheraCane just to name a few.

Pro Therapy Supplies has relationships with industry leading medical and therapy professionals to ensure the products we bring to market are reliable and deliver the results our customers have come to expect.  Our product line consists of items such as; Tens Units, wheelchairs, incontinence, aids to daily living, rehabilitation, and supplements.

Our customers quickly discover that Pro Therapy Supplies has all of the top brands to meet their needs.  If there is a product you would like we are always open to suggestions.  

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Have a question for PT Supplies?
Customer Service Phone: 1-800-883-0368
30 days90 days12 monthsLifetime
Positive 98% 98% 98% 96%
Neutral 1% 0% 1% 1%
Negative 1% 1% 1% 2%
Count9382,82311,46190,386

Return Policy

All Returns are subject to a 15% Restocking Fee and must be requested within 45 days of item delivery. Fees are waived if exchanging for the same or similar item. 

Due to our compliance with Health and Safety regulations we cannot accept returns for Pillows, Cushions, Bedding, Supplements, Topicals, Used Braces/Supports, Inserted Products (ear, nose, mouth, etc.) or Massage Products once they are opened or used.  

Please Request an RMA number by calling 1-800-883-0368. Once assigned, the RMA number is valid for 14 days. Detailed instructions for returning your product(s) will be sent via email. Please contact us within 7 days for any item that is received damaged upon delivery.

Exchanges

The restocking fee will be waived if you choose to exchange your item for a different size or color or for an item of equal or similar value. The product(s) returned to Pro Therapy Supplies must be in like-new, resellable condition.


Return Instructions

  1. All of our products are offered with free shipping. Please be aware that our actual outbound shipping cost will be deducted from your return refund. You will also be responsible for shipping the merchandise back to us at your expense.
  2. Request an RMA number by calling 1.800.883.0368. Once you have been assigned an RMA number, it will be valid for 14 days only.
  3. Please write the RMA number clearly on your return shipping label (if you do not have a shipping label, you can purchase one at your nearest office supply or shipping store). Affix the shipping label to the outside of the package. ** Please Note: Do not write the RMA number on any other part of the package **
  4. We recommend sending the package via UPS, or other shipping service which will provide you a tracking number and/or delivery signature.  We are not responsible for refunding or replacing a lost item without proof of delivery.  We also recommend obtaining insurance for high value items for your protection.
  5. All packages received without a pre-assigned RMA number shown on the label will be refused. If the package is damaged during shipping, or the product is not in the original packaging, it will be refused.
  6. All claims for incomplete, defective products and/or missing accessories must be made within 5 days of merchandise being received.  Please note: if the original packaging is not returned with the item, we may charge up to a 30% restocking fee.

Non-Returnable Items

Certain products cannot be returned for any reason due to our compliance with Health and Safety Laws/Regulations.

  • Products inserted into any body orifice (ear, nose, mouth, etc.)
  • Buckwheat filled products
  • Bedding or bed wedges/cushions
  • Water pillows of any kind
  • Used or worn braces & supports
  • Si-Loc - Support Ring for the SI-Joint and Pelvic Ring
  • Hot/Cold therapy products - heated or frozen/refrigerated
  • Supplements, Topicals, or Analgesics (opened or unopened - to protect customers from contamination and tampering)
    • examples include vitamins, skin creams/lotions/sprays, hair-care products, and others items in this category
  • Worn or washed clothing or other wearable merchandise
  • Assembled Furniture and DVD/VHS media
  • Other items, such as Theraputty, which can be contaminated with dust, skin, or hair
    All heating pads, pillows, and low back cushions may be returned ONLY if the items have not been opened or removed from the sealed plastic bags.

Damaged Item Received Upon Delivery

  • Note any damages on the delivery bill and have the driver sign it - acknowledging damage.
  • Contact customer service within 7 days of delivery at 1.800.883.0368 to start an insurance claim.
  • Replacement of damaged parts will be shipped to the customer at no charge.

Defective / Warranty Items

  • Within the US, we will issue a return label and ship the replacement item at no charge (or issue a full credit) for defective items returned within 45 days of delivery.
  • For International Customers, we will reimburse the customer up to $20 for the return shipping, if returned within the 45 days.
  • If after 45 days (but still within the warranty period), the customer will be responsible for both the inbound return shipping and the outbound replacement shipping charges.
  • If an item is reported as defective, but arrives in working condition (not defective), it will be treated as a regular return and will be subject to the same restocking fee and deduction of the shipping charges from the final refund credit.
  • There are certain items for which returns or replacements must be handled directly with the manufacturer.  Please call us at 1.800.883.0368 for details. Please Note: Warranties vary by manufacturer.

Other Disclaimers

Pro Therapy Supplies holds no claims that magnetic therapy will heal your pain.
Always consult your physician before purchasing any medical equipment.

For questions about a charge that has been made to your credit card, please contact Amazon. Questions about how to place an order? Search Amazon Help.




PT Supplies Shipping Rates


Listed below are shipping details for PT Supplies, including the geographies shipped to, the service level offered, and the prices charged. Note that Media Rates are based on shipping a single item. Purchasing multiple media items results in multiple shipping charges.

Shipping rates for all products (excluding Books, Music, Video and DVD)
 
Standard
Expedited
Two-Day
One-Day
Continental US Street ETA 3 - 5 business days --- 2 business days 24 hours
  per Item $0.00 --- $0.00 $0.00
  per Weight (lbs) $0.00 --- $5.18 $7.48
  per Shipment $0.00 --- $24.65 $58.65
Continental US PO Box ETA 3 - 5 business days --- --- ---
  per Item $0.00 --- --- ---
  per Weight (lbs) $0.00 --- --- ---
  per Shipment $0.00 --- --- ---
Alaska and Hawaii Street ETA 3 - 7 business days --- --- ---
  per Item $0.00 --- --- ---
  per Weight (lbs) $3.45 --- --- ---
  per Shipment $2.30 --- --- ---
Alaska and Hawaii PO Box ETA 3 - 7 business days --- --- ---
  per Item $0.00 --- --- ---
  per Weight (lbs) $3.45 --- --- ---
  per Shipment $2.30 --- --- ---
US Protectorates Street ETA 4 - 8 business days --- --- ---
  per Item $0.00 --- --- ---
  per Weight (lbs) $3.45 --- --- ---
  per Shipment $2.30 --- --- ---
US Protectorates PO Box ETA 4 - 8 business days --- --- ---
  per Item $0.00 --- --- ---
  per Weight (lbs) $3.45 --- --- ---
  per Shipment $2.30 --- --- ---
APO/FPO Street ETA 18 - 32 business days --- --- ---
  per Item $0.00 --- --- ---
  per Weight (lbs) $3.45 --- --- ---
  per Shipment $10.00 --- --- ---
APO/FPO PO Box ETA 18 - 32 business days --- --- ---
  per Item $0.00 --- --- ---
  per Weight (lbs) $3.45 --- --- ---
  per Shipment $10.00 --- --- ---
Canada ETA 5 - 10 business days 2 - 4 business days --- ---
  per Item $0.00 $0.00 --- ---
  per Weight (lbs) $4.03 $2.88 --- ---
  per Shipment $23.00 $55.20 --- ---
Europe ETA 10 - 20 business days 2 - 4 business days --- ---
  per Item $0.00 $0.00 --- ---
  per Weight (lbs) $8.05 $4.03 --- ---
  per Shipment $27.60 $59.80 --- ---
Asia ETA 10 - 16 business days 2 - 5 business days --- ---
  per Item $0.00 $0.00 --- ---
  per Weight (lbs) $8.05 $5.75 --- ---
  per Shipment $32.20 $78.20 --- ---
Outside US, Eur., CA, Asia ETA 10 - 20 business days 2 - 5 business days --- ---
  per Item $0.00 $0.00 --- ---
  per Weight (lbs) $5.75 $8.05 --- ---
  per Shipment $51.75 $99.48 --- ---


* Shipping Rates for Books, Music, Video and DVD
Domestic Standard
4 - 14 business days
Faster Domestic Standard
3 - 5 business days**
Domestic Expedited
2 - 6 business days
Faster Domestic Expedited
1 - 3 business days**
Two Day
2 business days
One Day
24 hours
International Standard
21 - 42 business days
International Expedited
3 - 7 business days
Books $3.99 $3.99 $6.99 $6.99 $14.95 $19.99 $16.95 $46.50
Books over 1 lb. $3.99 $3.99 $6.99 $6.99 $14.95 $19.99 $24.95 $46.50
CDs, Cassettes, Vinyl $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50
VHS Videotapes $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50
DVDs $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50



* Your shipping fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
**  Available for selected items.
   Rates are based on shipping a single item. Purchasing multiple items results in multiple shipping charges-there are no "per shipment" and "per item" charges, as there are when you buy directly from Amazon.com.

Region Key
Continental US Continental US states not including Alaska and Hawaii
Alaska and Hawaii Alaska and Hawaii
US Protectorates American Samoa, Guam, Marshall Islands, Federated States of Micronesia, Northern Mariana Islands, Palau, Puerto Rico, and the Virgin Islands (U.S.)
APO/FPO Army Post Office and Fleet Post Office
Canada Canada
Europe Albania, Andorra, Austria, Belarus, Belgium, Bosnia-Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Holy See, Hungary, Iceland, Ireland, Italy, Jan Mayen Is., Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Monaco, Montenegro, the Netherlands, Norway, Poland, Portugal, Romania, Russia, San Marino, Republic of Serbia, Slovakia, Slovenia, Spain, Svalbard, Sweden, Switzerland, Turkey, Ukraine, United Kingdom and Yugoslavia
Asia Australia, Bangladesh, Bhutan, Brunei Darussalam, Cambodia, China, Christmas Island, Cook Islands, East Timor, Fiji, French Polynesia, Hong Kong, India, Indonesia, Japan, Kiribati, Lao People's Democratic Rep., Macau, Malaysia, Maldives, Mongolia, Myanmar, Nauru, Nepal, New Caledonia, New Zealand, Niue, Papua New Guinea, Philippines, Samoa, Singapore, Solomon Islands, South Korea, Sri Lanka, Taiwan, Thailand, Tonga, Tuvalu, Vanuatu and Vietnam
Outside US, Eur., CA, Asia Argentina, Brazil, Costa Rica, Israel, Mexico, South Africa, Saudi Arabia

Shipping Policies

Free Shipping


Free Shipping is available only through Standard Ground Shipping within the 48 continental United States ONLY. Orders shipped to Hawaii, Alaska and APO/FPO or PO Box addresses are excluded from this offer. Offer is only valid on one shipping address; multiple addresses per order will be charged separately. Please contact Pro Therapy Supplies for additional shipping information. Orders placed online will be contacted to approve additional s/h charges before orders are processed. (UPS and Fed Ex do not ship “ground” from Georgia to these destinations & therefore shipping costs are higher and for some items shipping may not be available at all).

Pro Therapy Supplies reserve the right to ship any order with free standard shipping by any means we choose. If you can only accept certain shipping methods to your address please contact us at 1-800-883-0368 to setup the correct delivery method for your order

Note: For Return items sold with “Free Shipping” -- Customers are responsible for both the delivery and return shipping fees. NO EXCEPTIONS

Shipping Options


In order to provide the best possible service we ship via UPS, Fed Ex and USPS.
We charge you only the amount the carriers charged us for the delivery of your order.

UPS & FEDEX reserves the right to make the decision whether or not they will release a package without a signature. Some manufacturers only ship with a signature required for delivery. Customer may request at the time an order is placed that the order may be delivered without a signature. (Requests cannot be made after an order is placed). If a customer requests a package be delivered without a signature, the customer becomes
responsible for replacing the package if it is lost or stolen. If a customer wishes to guarantee a delivery with signature, they may request UPS deliver only with a signature -- UPS requires a $3 up-charge for this signature request service, this up-charge will be added to the order at the time of shipping.

Please verify that shipping address is correct at the time of the order. UPS/FEDEX charges $11.00 for any address correction and this charge will be applied to the purchaser’s credit card when notified by UPS/FEDEX, usually within one week after shipping.

Note: Most cases our carriers require a person present for them to leave the package.
Notice will be left if no one’s there. It can be redelivered by the carriers or picked up at the carriers location.

For the same purpose and for your convenience, we recommend that you designate your business address for deliveries whenever possible.

International Orders


Import duties, taxes, and charges are not included in the item price or shipping cost. International order customers are responsible for any imposed duties and taxes based on the individual country's customs. Please check with your country's customs office to determine what these additional costs will be prior to bidding or buying.

Privacy and Security

Privacy Policy

Pro Therapy Supplies takes your privacy very seriously. We do not sell or give away personal information to any outside company for any reason other than that of delivering your order. Period.

From time to time manufacturers assist Pro Therapy Supplies with fulfillment and shipping in certain product categories, and in those cases these companies receive your name and shipping address so that they can process and ship orders properly.  These companies do not sell or use your information for any purpose other than shipping your order.

When you shop with Pro Therapy Supplies via Amazon, only Amazon sees your credit card information.  The only information Pro Therapy Supplies receives from Amazon is your name, shipping address, shipping confirmation email address, and delivery telephone number.


Tax Information

Sales tax is not separately calculated and collected in connection with items ordered from PT Supplies through the Amazon.com Site unless explicitly indicated as such in the ordering process. Items ordered from PT Supplies may be subject to tax in certain states, based on the state to which the order is shipped. If an item is subject to sales tax, in accordance with state tax laws, the tax is generally calculated on the total selling price of each individual item, including shipping and handling charges, gift-wrap charges and other service charges, less any applicable discounts. If tax is separately calculated and collected in connection with items ordered from PT Supplies through the Amazon.com Site, the tax amounts that appear during the ordering process are estimated - the actual taxes that will be charged to your credit card will be calculated at the time your order is processed and will appear in your order confirmation notification.


A-to-z Guarantee

Place your merchant order through the Amazon.com Shopping Cart and your purchase is protected by the A-to-z Safe Buying Guarantee. Amazon.com automatically transfers your payment to the merchant so you'll never need to pay a merchant directly. Our A-to-z Safe Buying Guarantee covers both the delivery of your item and its condition upon receipt...Read more

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