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Diapers.com (Quidsi Retail, an Amazon company)

A one-stop shop for baby, designed completely for you.

Diapers.com was founded in 2005 by two new dads who believed there should be an easier, better way to get their babies’ essentials. No crowded stores, long lines, or midnight diaper and formula runs. Just as importantly, no waiting forever and a day for a case of diapers to be delivered.

Diapers.com quickly became the premier online destination for parents. As our clientele expanded, so did our offering. Beyond our namesake item, we soon...

A one-stop shop for baby, designed completely for you.

Diapers.com was founded in 2005 by two new dads who believed there should be an easier, better way to get their babies’ essentials. No crowded stores, long lines, or midnight diaper and formula runs. Just as importantly, no waiting forever and a day for a case of diapers to be delivered.

Diapers.com quickly became the premier online destination for parents. As our clientele expanded, so did our offering. Beyond our namesake item, we soon added more to our selection. Today, we’re loved for our tried-and-true basics (baby skin care, bottles, and wipes) plus all the other things parents want and require for life with a baby. From strollers and skin care, to cute clothes and diaper bags, to breast pumps and maternity apparel, we curate our shop with parents in mind. All our products are handpicked by our experts, meaning they’re the best, most practical, and most coveted.

We’re parents ourselves, so we have a true sense of what makes something the best, most practical, and most coveted. Our criteria for choosing a product is simple. If we’d buy it – unreservedly – for our children or ourselves, then we’re delighted to introduce parents like you to it. We hope you love discovering all we offer.

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Have a question for Diapers.com (Quidsi Retail, an Amazon company)?
Customer Service Phone: 1-800-342-7377
30 days90 days12 monthsLifetime
Positive - 85% 92% 94%
Neutral - 15% 2% 2%
Negative - 0% 7% 4%
Count0133,31153,260

Return Policy

Your complete satisfaction is our top priority! If you are not 100% satisfied with your purchase for any reason, we will gladly accept returns of packages within 365 days of the sale date and issue a full refund. We will also pay for the return shipping. All we ask is that the product is not used or expired, is in the same condition you received it and is in the original box and/or packaging. Unfortunately, we cannot extend this return policy to resellers of our product.

How to Return A Product

Return shipping is easy and free! To return any item(s), simply contact us. A friendly Customer Care team member will take care of the details and provide an email message containing a prepaid, printable UPS return shipping label to apply to your package. Your return may then be handed to any UPS driver or dropped off at any of thousands of UPS drop-off locations. Once your return is received at our processing center, you will receive a full refund, along with an email message confirming receipt.

Packing And Sending Your Return

The box the items were originally shipped in can be reused if the sizing is appropriate. Simply apply the prepaid shipping label that our customer care representative will email to you. Give the package to your UPS driver or drop off at any UPS drop-off location.

Please contact us with any questions or concerns.

Contact this seller Phone:1-800-342-7377


A-to-z Guarantee

Place your merchant order through the Amazon.com Shopping Cart and your purchase is protected by the A-to-z Safe Buying Guarantee. Amazon.com automatically transfers your payment to the merchant so you'll never need to pay a merchant directly. Our A-to-z Safe Buying Guarantee covers both the delivery of your item and its condition upon receipt...Read more


Diapers.com (Quidsi Retail, an Amazon company) Shipping Rates


Shipping rates depend on the selected shipping speed and weight/size of the items.

To determine the applicable shipping rate for items in your Cart:

  1. Select Proceed to Checkout
  2. Select or add your shipping address
  3. Select a shipping speed and select Continue
  4. Select a payment method and select Continue

The total shipping & handling cost will be listed under Order Summary

Shipping Policies

Shipping


The following orders may result in delayed shipping:

    Incorrect shipping address
    Shipping address does not match billing address
    Payment delay or issue
    Orders held because they contain a large quantity of a single item that would cause inventory depletion (note: this is an infrequent circumstance)
    UPS failure to deliver (e.g. severe weather conditions)

Tracking Your Order

When your order ships, you will receive an email with shipping and tracking information. You can use your tracking number on the carrier's website to trace your order. We also list your tracking number with your order detail; click the "Order Status" button when you log in to your account.

Finding Your Box

If the tracking information shows the order has been delivered, be sure to check everywhere - occasionally, carriers leave deliveries with neighbors, building managers, or places such as your porch, garage, or even behind bushes. If there is no tracking information or the tracking information shows the item was returned to us, please contact us by email or phone. We may have the wrong shipping address, the driver may have unsuccessfully attempted delivery, or the carrier may have lost it.

If You're Not Home

It's up to the driver's discretion whether to require a signature for delivery, drop the package off at your doorstep or to leave it with a building manager or doorman. If the driver believes it's best to obtain a signature, he or she will try a few times to secure one. When a package is returned "undeliverable", you should get a full refund unless it is determined that the order was improperly refused. Undeliverable orders will not be resent. You must place a new order to receive your items.

Products Arriving Together

Whenever possible, we will ship all of your products together in one box. However, if the order is large or needs to ship from more than one of our warehouse facilities, your packages may arrive separately. If your package will be arriving on different days ¨C this is rare ¨C it will be noted in your shopping cart. If you log in to your account and see more than one tracking number listed for your order, expect to receive separate packages. On the UPS website, you can also see the estimated delivery date for each package. Note that gift certificates are shipped separately.

Please note:We are currently unable to ship to P.O. boxes and international addresses.

Privacy and Security

Privacy Policy

Diapers.com Privacy Policy Statement

Diapers.com (also known as 1-800-Diapers, the "Company" or "We" or "Us") is sensitive to your concerns about how we may use and share personal information that we collect from you. We recognize and respect the importance of maintaining the privacy of our visitors and members and have established this Privacy Policy Statement ("Privacy Policy") as a result. This Privacy Policy is incorporated into our Terms of Use and Account Agreement and therefore governs your use of Diapers.com (the "website") and/or any services offered by the Company. By visiting Diapers.com and/or utilizing any services offered by the Company, you are accepting the then current practices described in the Privacy Policy.


Tax Information

Sales tax is not separately calculated and collected in connection with items ordered from Diapers.com (Quidsi Retail, an Amazon company) through the Amazon.com Site unless explicitly indicated as such in the ordering process. Items ordered from Diapers.com (Quidsi Retail, an Amazon company) may be subject to tax in certain states, based on the state to which the order is shipped. If an item is subject to sales tax, in accordance with state tax laws, the tax is generally calculated on the total selling price of each individual item, including shipping and handling charges, gift-wrap charges and other service charges, less any applicable discounts. If tax is separately calculated and collected in connection with items ordered from Diapers.com (Quidsi Retail, an Amazon company) through the Amazon.com Site, the tax amounts that appear during the ordering process are estimated - the actual taxes that will be charged to your credit card will be calculated at the time your order is processed and will appear in your order confirmation notification.

See /www.diapers.com/HelpCenter/HelpCenter.aspx for details

For questions about a charge that has been made to your credit card, please contact Amazon. Questions about how to place an order? Search Amazon Help.

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