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Our Pampered Home

About Us:

Founded in 2004, Our Pampered Home, is an internet extension of our family owned and operated brick and mortar store, Pampered Home, Spoiled Family. The available selection is a compilation of our years of business and merchandising efforts throughout the country. Our retail products and services range from a variety of specialty and exclusive brands. With us, you can find items for your life’s must haves and spoils.

Our company’s focus is to find unique, popular, and quality items tha...

About Us:

Founded in 2004, Our Pampered Home, is an internet extension of our family owned and operated brick and mortar store, Pampered Home, Spoiled Family. The available selection is a compilation of our years of business and merchandising efforts throughout the country. Our retail products and services range from a variety of specialty and exclusive brands. With us, you can find items for your life’s must haves and spoils.

Our company’s focus is to find unique, popular, and quality items that are reflective of our customer’s needs and wish lists. We believe your home should be a haven that meets your essentials and comforts and your life one that can sooth but also indulge. For that reason both our brick and mortar location, along with our website encompasses everything that allows you to pamper your home and spoil your family!

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Return Policy & Contact Information

Return Policy:

The happiness with your purchase is important to us! If for any reason you are dissatisfied with your purchase, you are able to return the item.  At this time, exchanges are not offered for your order. In order to ensure the ease and efficiency of your return, please keep in mind the following guidelines for our Return Policy:

-For safety reasons, we do not accept returns of food, beauty/health and personal care, or baby items. 

-Items must be returned  to us in new and original condition (with original packaging and paperwork if applicable) within 30 days of order and are subject to a flat restocking fee of 25%. 

*Items returned to us in damaged condition are subject to a restocking fee, per Amazon guidelines, which is up to 50% of the order total.*

-Items returned in used or materially different condition are subject to a restocking fee of  50% of the order total.

-The buyer is responsible for the cost of return shipping, unless the item was received incorrectly or is defective.

-Orders that are received in defective or damaged condition must be reported within 30 days of purchase.


Contact Us:

If you have any questions or concerns regarding your return or our return policy, please email customer service for assistance. We can be reached 9am-5pm M-F MST. Any emails received outside of our business hours will be returned within 24 business hours.

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A-to-z Guarantee

Place your merchant order through the Amazon.com Shopping Cart and your purchase is protected by the A-to-z Safe Buying Guarantee. Amazon.com automatically transfers your payment to the merchant so you'll never need to pay a merchant directly. Our A-to-z Safe Buying Guarantee covers both the delivery of your item and its condition upon receipt...Read more


Our Pampered Home Shipping Rates

Shipping Rates:  Most items are shipped by Amazon's Fulfilment Services.  Please see their rate card for shipping rates, or join the Amazon Prime Program for Free Shipping Services.  All other shipping rates are calculated at checkout, but are almost always Free. 

Expedited and Rush Shipping options are also available with prices calculated at checkout.

Shipping rates depend on the selected shipping speed and weight/size of the items.

To determine the applicable shipping rate for items in your Cart:

  1. Select Proceed to Checkout
  2. Select or add your shipping address
  3. Select a shipping speed and select Continue
  4. Select a payment method and select Continue

The total shipping & handling cost will be listed under Order Summary

Shipping Policies

Shipping:

-Please note: hazmat items cannot be shipped to PO boxes.

-Shipments are not currently offered to locations outside the United States.

We make every effort to ship your item as quickly and as accurately as possible. As a result, orders are processed immediately upon receipt from a variety of warehouses across the US. For that reason, once an order is placed, modification of the order cannot be ensured. Therefore, please make sure your name, shipping address, quantities, etc. are correct at the time of purchase.

Some items sent directly from our suppliers may take longer, and items ordered together may not arrive in the same box.

Our goal is for your orders to arrive in tact and on time.  Therefore, customer orders are shipped via USPS, FedEx, UPS, Lasership, Ontrac, etc.  We work with a network of shipping companies in order to acquire the fastest and most efficient means of delivery. 


Privacy and Security

Privacy Policy

Our Pampered Home values the privacy of your personal data.


Tax Information

Sales tax is not separately calculated and collected in connection with items ordered from Our Pampered Home through the Amazon.com Site unless explicitly indicated as such in the ordering process. Items ordered from Our Pampered Home may be subject to tax in certain states, based on the state to which the order is shipped. If an item is subject to sales tax, in accordance with state tax laws, the tax is generally calculated on the total selling price of each individual item, including shipping and handling charges, gift-wrap charges and other service charges, less any applicable discounts. If tax is separately calculated and collected in connection with items ordered from Our Pampered Home through the Amazon.com Site, the tax amounts that appear during the ordering process are estimated - the actual taxes that will be charged to your credit card will be calculated at the time your order is processed and will appear in your order confirmation notification.

For questions about a charge that has been made to your credit card, please contact Amazon. Questions about how to place an order? Search Amazon Help.

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