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We ship daily, except on weekends and holidays. GUARANTEED HOLIDAY DELIVERY(all holidays)! Please see our "Shipping Policies" for details.

All items are guaranteed authentic. Customer service is very important to us.  We offer a 100% Money back satisfaction guarantee!

Free ground shipping with in the United States.

We offer expedited shipping and guaranteed delivery. Please chose the correct shipping method to ensure timely delivery

Our customer service hours are:

Monday - Friday
9 am - 5 pm EST

We ar...

We ship daily, except on weekends and holidays. GUARANTEED HOLIDAY DELIVERY(all holidays)! Please see our "Shipping Policies" for details.

All items are guaranteed authentic. Customer service is very important to us.  We offer a 100% Money back satisfaction guarantee!

Free ground shipping with in the United States.

We offer expedited shipping and guaranteed delivery. Please chose the correct shipping method to ensure timely delivery

Our customer service hours are:

Monday - Friday
9 am - 5 pm EST

We are only able to respond to emails during the days and hours above.

If you email during the hours we are closed, please be patient with us. We will respond to your email as soon as possible, in the order that it was received. We respond to all emails during the hours  of Monday - Friday 9 am - 5 pm Eastern Time Zone.

Thank you for your business, we greatly appreciate it.

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A-to-z Guarantee

Place your merchant order through the Amazon.com Shopping Cart and your purchase is protected by the A-to-z Safe Buying Guarantee. Amazon.com automatically transfers your payment to the merchant so you'll never need to pay a merchant directly. Our A-to-z Safe Buying Guarantee covers both the delivery of your item and its condition upon receipt...Read more


FGS Trading Shipping Rates

Shipping rates depend on the selected shipping speed and weight/size of the items.

To determine the applicable shipping rate for items in your Cart:

  1. Select Proceed to Checkout
  2. Select or add your shipping address
  3. Select a shipping speed and select Continue
  4. Select a payment method and select Continue

The total shipping & handling cost will be listed under Order Summary

Shipping Policies

HOLIDAY SHIPPING SCHEDULE 2015

Order by Wednesday, Dec 17 
Guaranteed Christmas delivery using FREE STANDARD SHIPPING (USA ONLY). Packages picked up today will arrive no later than Tuesday December 24, 2015. Expedited options are available upon checkout, please see details below:

Order by Saturday, Dec 19
Last day for guaranteed Christmas delivery using EXPEDITED SHIPPING (USA ONLY). Packages picked up today will arrive on Tuesday December 24, 2015.  

Order by Monday, Dec. 21
Last day for guaranteed Christmas delivery using 2 DAY  SHIPPING (USA ONLY). Packages picked up today will arrive on Tuesday, December 24, 2015.  

We do not offer One Day shipping. Amazon does not allow Third Party sellers to offer One Day shipping.

We ship daily, except on the weekends and holidays.  
We guarantee delivery for all holidays. To ensure timely delivery, please make sure to choose the correct shipping option when you check out. 
Your tracking information will be updated by the end of business, the day your order shipped.

 

Privacy and Security

Privacy Policy

FGS Trading values the privacy of your personal data.


Tax Information

INTERNATIONAL BUYERS, please note, you may be responsible for paying taxes and/or clearance fees upon receiving your order. These are taxes and fees may be imposed by your government, not us, once your order enters your country.  

**We are not responsible for any tax, fees, Vat or clearance fees you may have to pay.  
**We can not refund any taxes or fees you paid to your country. 
**We do we know the amount that you may have to pay as each country determines it's own taxes/fees.

 Please check with your local post office or customs office for exact numbers.


OUR CUSTOMER SERVICE HOURS ARE:

Monday - Friday
9 am - 5 pm EST
***except holidays

We are only able to respond to emails and inquiries during our
customer service business hours of Monday - Friday 9 am - 5 pm Eastern
Time Zone (unless it is a holiday). We are located in Florida, USA,
please keep in mind the time difference when waiting for a response.

We kindly ask for your patience if you contact us during the hours we
are closed.

*We respond to every single email and inquiry daily, except on weekends
and holidays.
*All orders ship daily, except on weekends and holidays.
*Returns are processed daily, except on weekends and holidays.

All emails and inquires sent during the hours we are closed will be
answered promptly when we resume business the following day. We
respond to all emails in the order that they are received.

Please give us a chance to service you properly before contacting Amazon.

Thank you for your business and patience!

For questions about a charge that has been made to your credit card, please contact Amazon. Questions about how to place an order? Search Amazon Help.

Returns and Refunds

Returns Policy Overview

Please email us for return instructions.

You may return new, unopened items within 30 days of delivery for a full refund. Items should be returned in their original product packaging. 

The time frame below out lines the time frame of your return:

You should expect to receive your refund within 2-3 weeks of giving your package to the return shipper; This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). We'll notify you via e-mail of your refund once we've received and processed the returned item.

You can view completed returns and refunds at the bottom of an order's summary page in 'YOUR ACCOUNT".

Items that are Not Returnable

Per amazon's return policy, we can not accept returns past 30 days.   

We are not able to accept returns or exchanges for rooted/modded android phones, or android
phones with third party firmware/roms installed.

Calculating Your Refund

The following conditions and exceptions apply:

Any item that is not in its original condition, is damaged, missing original packaging or is missing parts for reasons not due to our error: up to 50% of item's price.

A Restocking fee will be applied on all open items. The restocking fee will be based on the condition and usage of the item upon return. Restocking fees start at 15% of the cost paid. Item must be inspected before restocking fee can be determined. 

Packages sent back "Unopened" will not be charged a restocking fee but will be charged a $25 fee for having the package returned to sender. Seal must not be broken. 

Original Packaging and original accessories are required to be sent back for a refund.

If the item is missing the UPC or serial number, no refund will be issued.

Cost of shipping can not be refunded.
If free shipping was selected,  $15 will be deducted for the original shipping charges. ***(refused, or intercepted packages will be more).

Refused packages, Intercepted packages and packages sent back with an "undeliverable shipping address" that are not the result of our error, will be subject to a "return shipping fee" which will be deducted from the refund.

Packages that have to be "Intercepted" and sent back to us,  that are not the result of our error, will be subject to a "return shipping fee"  and "intercept fee" which will be deducted from the refund.
 
WHAT YOU NEED TO KNOW, BEFORE RETURNING  AN ITEM:

* A restocking fee MAY apply as outlined in our return policy.
* Please read this carefully before you return any
merchandise. Failure to follow directions may result in additional
restocking fees

1. Please include a copy of this email with your return.
2. Do not tape or write on the manufacturer product box/packaging
3. If the phone has been used, please perform a factory reset and
remove all personal information and passwords from the phone.
4. Returned products that are not complete (missing original
packaging, accessories, documentation etc) can/will be subject to
greater restocking fee’s.

***FGS Trading reserves the right to refuse any return that has
been damaged by the customer or is not accompanied by the original
retail packaging.

WARRANTY AND REPAIRS

We do not offer warranty's or repairs

We are not able to accept returns or exchanges for rooted/modded android phones, or android
phones with third party firmware/roms installed.

Exchanges

If you received a faulty item and need to exchange it for the same item, email us to request a replacement. If you would like to exchange an item for a different one, please email us to return the original item  (you will be refunded your original purchase price once we receive the item) and place another order for the item you wish to purchase. You do not have to wait for us to receive the original item before placing the new order.

Please note that it takes us 3 to 5 business days to process returns once they arrive at our Returns Center. You can view completed returns and refunds at the bottom of an order's summary page in 'YOUR ACCOUNT".

We are not able to accept returns or exchanges for rooted/modded android phones, or android
phones with third party firmware/roms installed.

Receiving a Refund

We'll notify you via e-mail of your refund once we've received and processed the returned item. You can view completed returns and refunds at the bottom of an order's summary page in "YOUR ACCOUNT".

INTERNATIONAL CUSTOMERS:
We are not responsible for any tax, fees, Vat or clearance fees you may have to pay.  
We can not refund any taxes or fees you paid to your country. 

Please see the time frame below for your refund:

This time period includes:

  • 5 to 10 business days for us to receive your return from the shipper
  • 3 to 5 business days for us to process your return
  • The time it takes your bank to process our refund request (see below for specific guidelines)

    How Refunds are Issued
    If you paid by ...Your refund will go to ...... after your return is processed
    Credit cardCredit card3-5 business days
    Bank accountBank accountUp to 10 business days
    Amazon.com gift card*Gift Card Balance1-2 business days
    Credit card and gift cardCredit card first, then gift card balance3-5 business days
    Promotional certificateNo refund issuedN/A




OFFICE HOURS

Our customer service hours are:


Monday - Friday
8 am - 7 pm EST

We are only able to respond to emails during the days and hours above.

If you email during the hours we are closed, please be patient with us. We will respond to your email as soon as possible, in the order that it was received. We respond to all emails during the hours  of Monday - Friday 8 am - 7 pm Eastern Time Zone.

Thank you for your business, we greatly appreciate it.

Warranty and Repairs

We do not offer Warranty on our products.

We do not offer repairs.

Prior to purchasing, Please contact the manufacturer of the product for all options available to you regarding warranty options and repairs.

We are not able to accept returns or exchanges for rooted/modded android phones, or android
phones with third party firmware/roms installed.

INTERNATIONAL BUYERS

INTERNATIONAL BUYERS, please note, you may be responsible for paying taxes and/or clearance fees upon receiving your order. These are taxes and fees may be imposed by your government, not us, once your order enters your country.  

**We are not responsible for any tax, fees, Vat or clearance fees you may have to pay.  
**We can not refund any taxes or fees you paid to your country. 
**We do not know the amount that you may have to pay as each country determines it's own taxes/fees.

 Please check with your local post office or customs office for exact numbers.

UNLOCKED GSM PHONES

All our Unlocked GSM phones are international models, European and Asian models.

We only carry FACTORY UNLOCKED MODELS.

ADAPTERS
Since our devices are international models, we include extra adapter tips so they will work in US outlets.

LANGUAGES:
We can not guarantee any language other then English being on the device.  We only ask for English as one of the language settings, as this is required for us to sell the phones in the US. 
No phone on the market will have every language in the world, and since every phone designed for a specific region will have different languages preloaded, it's next to impossible for
us to know what other languages are on the phone besides English. 

Please contact us if you have trouble changing the language setting. We will happily walk you through all the steps.

Holiday Delivery Schedule. Same Day Shipping.

We ship daily, except on the weekends.  
We guarantee delivery for all holidays. To ensure timely delivery, please make sure to choose the correct shipping option when you check out. 
Your tracking information will be updated by the end of business, the day your order shipped.

Holiday Delivery Schedule for 

Tuesday, Dec 17
Guaranteed Christmas delivery using FREE STANDARD SHIPPING (USA ONLY). Packages picked up today will arrive no later than Tuesday December 24, 2013. Expedited options are available upon checkout. 

Thursday, Dec 19
Last day for guaranteed Christmas delivery using EXPEDITED SHIPPING (USA ONLY). Packages picked up today will arrive on Tuesday December 24, 2013.  

Friday, Dec. 20
Last day for guaranteed Christmas delivery using 2 DAY  SHIPPING (USA ONLY). Packages picked up today will arrive on Tuesday, December 24, 2013.  

Monday, Dec. 23
Last day for guaranteed Christmas delivery using UPS Next Day / ONE DAY Air (USA ONLY). Packages picked up today will arriveon Tuesday December 24, 2013.

Beautiful gift wrapping & gift cards are also available. Make sure to take advange of the gift services we offer to make your shopping experience easy and convenient! Please click on: Gift Services for more details.

To ensure timely delivery, please make sure to choose the correct shipping option when you check out. Please see below
*** to most ZIP codes

DOMESTIC SHIPPING
***within the United States Only

Standard                     Last Day to Order
Christmas 5pm EST     Tuesday, Dec 17

2-Day Express            Last Day to Order
Christmas 5pm EST       Friday, Dec. 20

Next Day Express       Last Day to Order
Christmas 5pm EST     Monday, Dec. 23

INTERNATIONAL SHIPPING
***Worldwide, including Canada
***Dates vary by destination, below is an approximate range.
 
UPS Standard (Canada Only) Last Day to Order
Christmas 5pm EST                  

UPS Worldwide Saver Last Day to Order
Christmas 5pm EST     Tuesday, Dec. 10     
 
UPS Worldwide Expedited Last Day to Orde
Christmas 5pm EST              Thursday, Dec. 12

Gift Wrap

During the checkout process, you can choose from several patterns of gift-wrap.  We will wrap each item in its own box with tissue paper,  and personalized gift card, using the paper pattern you select.

Gift Message

If your items are a gift, we can wrap them for you. We have a wide selection of holiday wrap to choose from. We will also include a complimentary gift card, with a personalized message. You can add a free gift message for each item in your order. We will also remove the price tag off of your gift and not include a receipt with pricing on it.

Even if you do not purchase gift wrap, simply enter your gift message upon check out, and we will include a complimentary gift card with your order.

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