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Our brick & mortar location in Queens, NY is truly a destination shop showcasing some of the best brands in footwear.
The store is 10,000 square feet of shoe heaven & features shop in shop presentations for brands like UGG Australia, MBT, Merrell & Dansko.
Your lives are multifaceted & our footwear selection mirrors that, presenting the latest trends in athletic, comfort & dress shoes. Besides being a retailer of quality footwear products, we ensure that our customers receive attentive & helpful s...
Our brick & mortar location in Queens, NY is truly a destination shop showcasing some of the best brands in footwear.
The store is 10,000 square feet of shoe heaven & features shop in shop presentations for brands like UGG Australia, MBT, Merrell & Dansko.
Your lives are multifaceted & our footwear selection mirrors that, presenting the latest trends in athletic, comfort & dress shoes. Besides being a retailer of quality footwear products, we ensure that our customers receive attentive & helpful service.
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Have a question for Shoe Village?
Customer Service Phone: 718-762-1990
30 days90 days12 monthsLifetime
Positive 86% 92% 91% 93%
Neutral 0% 0% 3% 2%
Negative 14% 8% 7% 4%
Count7262291,443

For questions about a charge that has been made to your credit card, please contact Amazon. Questions about how to place an order? Search Amazon Help.



Shoe Village Shipping Rates

Shipping rates depend on the selected shipping speed and weight/size of the items.

To determine the applicable shipping rate for items in your Cart:

  1. Select Proceed to Checkout
  2. Select or add your shipping address
  3. Select a shipping speed and select Continue
  4. Select a payment method and select Continue

The total shiping & handling cost will be listed under Order Summary

Shipping Policies

WE ONLY ACCEPT UNWORN MERCHANDISE WITHIN 30 DAYS OF THE DATE THAT THE ITEM WAS DELIVERED TO YOU.  SALE ITEMS & INTERNATIONAL ORDERS ARE NOT RETURNABLE AS THEY ARE FINAL SALES. 



Expedited Shipping details:
All orders that are received by 3 PM Eastern Standard Time will be shipped by requested expedited shipping.  Any orders received will be shipped out the next business day.  Please note that there may be a delay in the time we receive orders so if you have any questions please give us an email so we can arrange timely and expected delivery times.

Two Day Business Shipping schedule:
Orders shipped out Thursdays will be received the following Monday.  
Orders shipped out Fridays will be received the following Tuesday.

Next Day Business Shipping schedule:
Orders shipped out Fridays will be received the following Monday.


International Order details:
All International Orders are sent via US Mail or FedEx.
All orders are billed in US dollars.  Customers must pay applicable sales tax, duty, customs charges and shipping and handling fees.  Your local government determines duty & customs charges.  All international orders are considered a final sale and are NOT returnable.
 
 
Details on Returns for Refund:
  • To begin the return process please email us via Amazon indicating you wish a refund.
  • If you are requesting a refund please indicate that in the email.  
  • For all refunds the shipment must be sent back prepaid.
  • Please be advised that any shipping charges are non-refundable unless do to a shipping error on our part. 
  • Sale items & International Orders are not returnable.

 
Details on Returns for Exchanges:
  • To begin the exchange process please email us via Amazon indicating you wish an exchange.
  • Indicate the Brand, style name, color & size of the item you wish to exchange for.
  • Return shipping must be sent back prepaid, unless a shipping error on our part.
  • 2nd Exchanges will incur a $7.50 restocking fee.
  • Sale items are not returnable.
 
 
Details on how to ship the shoes back to Shoe Village
  • Once the return is confirmed, please make sure the the shoe box is placed in another shipping box to ship back in.
  • Your order number should be clearly written on either the shipping label or shipping box.
  • Please do NOT ship tape up the shoe box to mail back to us.  Orders with taped up boxes and/or without the complete original shoe box will incur a 20% restocking charge per item.

Send all returns to:

ATTN: RETURNS
SHOE VILLAGE
45-22 162nd St.
Flushing, NY 11358
 

 
For your protection & security, we recommend that you use a carrier that will provide delivery confirmation.

If you have any questions, please email us through Amazon or call us at 718-762-1990. Mon-Sat 10am-8pm EST.

Privacy and Security

Privacy Policy

Shoe Village values the privacy of your personal data.


Tax Information

Sales tax is not separately calculated and collected in connection with items ordered from Shoe Village through the Amazon.com Site unless explicitly indicated as such in the ordering process. Items ordered from Shoe Village may be subject to tax in certain states, based on the state to which the order is shipped. If an item is subject to sales tax, in accordance with state tax laws, the tax is generally calculated on the total selling price of each individual item, including shipping and handling charges, gift-wrap charges and other service charges, less any applicable discounts. If tax is separately calculated and collected in connection with items ordered from Shoe Village through the Amazon.com Site, the tax amounts that appear during the ordering process are estimated - the actual taxes that will be charged to your credit card will be calculated at the time your order is processed and will appear in your order confirmation notification.


A-to-z Guarantee

Place your merchant order through the Amazon.com Shopping Cart and your purchase is protected by the A-to-z Safe Buying Guarantee. Amazon.com automatically transfers your payment to the merchant so you'll never need to pay a merchant directly. Our A-to-z Safe Buying Guarantee covers both the delivery of your item and its condition upon receipt...Read more

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