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Toby's Tool Shed began operations in October of 2008. Toby's is named after owner, Sue Borneman's, father Toby, owned and operated Borneman Industrial Supply in Elkart, IN  for 43 years.  Borneman Industrial Supply was an off shoot of Borneman & Sons which was founded in 1888.  Toby's Tool Shed based in downtown Indianapolis, IN.

Toby's Tool Shed was created to expand the customer base and offer the same quality products, service and advice that is offered in it's parent company store.  We feel t...

Toby's Tool Shed began operations in October of 2008. Toby's is named after owner, Sue Borneman's, father Toby, owned and operated Borneman Industrial Supply in Elkart, IN  for 43 years.  Borneman Industrial Supply was an off shoot of Borneman & Sons which was founded in 1888.  Toby's Tool Shed based in downtown Indianapolis, IN.

Toby's Tool Shed was created to expand the customer base and offer the same quality products, service and advice that is offered in it's parent company store.  We feel the future of retailing will have a very large component linked to the internet. We access to more than 130,000 items listed  and will focus on everything needed to maintain and improve your home and office.


Our Mission is to provide an innovative and reliable forum to browse and shop for home improvement and home hardware items from your computer, followed-up by swift, reliable delivery and unsurpassed customer service.

If you have questions, call us! We are here to answer any and all questions you might have. If you have any questions, suggestions, or comments, please do not hesitate to contact us. We love hearing from our customers!

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Have a question for Toby's Tool Shed?
Customer Service Phone: 317-636-7611
30 days90 days12 monthsLifetime
Positive - - - 94%
Neutral - - - 3%
Negative - - - 4%
Count00014,971

If you are not satisfied with your purchase, you may return it for a refund (excluding shipping and handling charges) within 30 days of receipt, subject to a return authorization number (RMA#) from Toby's Tool Shed, assuming the item is unused and unopened. If you are buying it to "try it out", no refund will be granted.

Returns can be subject to a restocking fee, and depending on the condition of the goods and packaging material; and cost incurred in restocking. Restocking fee's can be as high as 25% of the price paid depending on the condition of the returned goods and packaging. The goal is to ship the product(s) back in resale condition (unopened and unused) just like you received it or you may be charged a restocking fee.  An order with a incorrect address, you will be subject to extra charges for reshipping or rerouting your package.

All returns require a Return Authorization number (RMA) which you can obtain by emailing us through Amazon. This is the only source of Return Authorization. Please note that an RMA number does not guarantee final disposition. All returns are subject to inspection by Toby.

All returned merchandise must be in original factory condition, including all packaging materials, inserts and manuals, warranty cards (without any writing) and all accessories. Please do not tape or write anything on the item and/or the packaging. Toby's Tool Shed will charge you for replacement of damaged, altered, missing, written-on, taped-on contents or cartons. Toby's Tool Shed reserves the right to refuse any such returns. These policies are in place to protect us from abuse and is based on past experience. Reasonable people will get fair and reasonable treatment.

Defective Goods

Defective goods should be claimed within 30 days of receipt of your order. Items that have a Manufacturer's Warranty will be referred to the Manufacturer. Items with no stated Manufacturer's Warranty will be dealt with direct by Toby's Tool Shed. All claims need to be emailed to us through Amazon in order for us to deal with them and correct any problems. Items with stated Manufacturer's Warranties include power tools, heaters, grills, power equiptment and many other high value items. Please understand the manufacturer's warranty is meant to protect you and your investment in your purchase.

Shipping Problems

Shipping Problems must also be reported and dealt with Fedex Ground. We cannot control a product once it leaves our warehouse. Afterall, you are purchasing online and you expect that products are going to be shipped to you...it is not a perfect system. We will correct any problems that arise, please report them to us asap.

Return Procedures

Re-pack the products into a strong corrugated shipping box with plenty of inner packing material and tape securely. Write the RMA# issued by Toby's Customer Service clearly on the shipping label ONLY as instructed. Do not write or mark on the product or it's packaging. Any merchandise returned to Toby's Tool Shed without prior authorization or an RMA# will be refused and no refund will be issued. Please ship your parcel back to Toby's Tool Shed freight prepaid. Toby's suggests that you use Fedex Ground (insured) or UPS Ground Service (Insured). Sorry, Toby's cannot accept COD or Freight Collect shipments. No Goods will be accepted for exchange or return without prior authorization.

Pricing or Inventory Errors

In the event that a Toby's Tool Shed product is mistakenly listed at an incorrect price, Toby's Tool Shed reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Toby's Tool Shed reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Toby's Tool Shed shall issue a credit to your credit card account in the amount of the incorrect price. While we update our inventory online on a daily basis, there are times that the systems are not able to keep up with the rate of sale on certain items. In the rare event that an item is oversold. You will be contacted by our Customer Service team with your options.


Still have questions? Contact via email through Amazon or call 317-636-7611.  Phone messages and emails are answered 6 days a week.

We are open from 9:30am to 6:00pm Eastern time Monday through Friday, 10:00am to 3:00pm Eastern Time Saturday.

For questions about a charge that has been made to your credit card, please contact Amazon. For questions about how to place and order, search Amazon Help.

For questions about a charge that has been made to your credit card, please contact Amazon. Questions about how to place an order? Search Amazon Help.




Toby's Tool Shed Shipping Rates


Listed below are shipping details for Toby's Tool Shed, including the geographies shipped to, the service level offered, and the prices charged. Note that Media Rates are based on shipping a single item. Purchasing multiple media items results in multiple shipping charges.

Shipping rates for all products (excluding Books, Music, Video and DVD)
 
Standard
Continental US Street ETA 3 - 5 business days
  per Item $0.00
  per Weight (lbs) $0.78
  per Shipment $5.15
Alaska and Hawaii Street ETA 3 - 7 business days
  per Item $0.00
  per Weight (lbs) $3.69
  per Shipment $11.99
US Protectorates Street ETA 4 - 8 business days
  per Item $0.00
  per Weight (lbs) $3.69
  per Shipment $11.99
APO/FPO Street ETA 18 - 32 business days
  per Item $0.00
  per Weight (lbs) $3.69
  per Shipment $11.99
APO/FPO PO Box ETA 18 - 32 business days
  per Item $0.00
  per Weight (lbs) $3.69
  per Shipment $11.99


* Shipping Rates for Books, Music, Video and DVD
Domestic Standard
4 - 14 business days
Faster Domestic Standard
3 - 5 business days**
Domestic Expedited
2 - 6 business days
Faster Domestic Expedited
1 - 3 business days**
Two Day
2 business days
One Day
24 hours
International Standard
21 - 42 business days
International Expedited
3 - 7 business days
Books $3.99 $3.99 $6.99 $6.99 $14.95 $19.99 $16.95 $46.50
Books over 1 lb. $3.99 $3.99 $6.99 $6.99 $14.95 $19.99 $24.95 $46.50
CDs, Cassettes, Vinyl $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50
VHS Videotapes $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50
DVDs $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50



* Your shipping fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
**  Available for selected items.
   Rates are based on shipping a single item. Purchasing multiple items results in multiple shipping charges-there are no "per shipment" and "per item" charges, as there are when you buy directly from Amazon.com.

Region Key
Continental US Continental US states not including Alaska and Hawaii
Alaska and Hawaii Alaska and Hawaii
US Protectorates American Samoa, Guam, Marshall Islands, Federated States of Micronesia, Northern Mariana Islands, Palau, Puerto Rico, and the Virgin Islands (U.S.)
APO/FPO Army Post Office and Fleet Post Office
Canada Canada
Europe Albania, Andorra, Austria, Belarus, Belgium, Bosnia-Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Holy See, Hungary, Iceland, Ireland, Italy, Jan Mayen Is., Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Monaco, Montenegro, the Netherlands, Norway, Poland, Portugal, Romania, Russia, San Marino, Republic of Serbia, Slovakia, Slovenia, Spain, Svalbard, Sweden, Switzerland, Turkey, Ukraine, United Kingdom and Yugoslavia
Asia Australia, Bangladesh, Bhutan, Brunei Darussalam, Cambodia, China, Christmas Island, Cook Islands, East Timor, Fiji, French Polynesia, Hong Kong, India, Indonesia, Japan, Kiribati, Lao People's Democratic Rep., Macau, Malaysia, Maldives, Mongolia, Myanmar, Nauru, Nepal, New Caledonia, New Zealand, Niue, Papua New Guinea, Philippines, Samoa, Singapore, Solomon Islands, South Korea, Sri Lanka, Taiwan, Thailand, Tonga, Tuvalu, Vanuatu and Vietnam
Outside US, Eur., CA, Asia Argentina, Brazil, Costa Rica, Israel, Mexico, South Africa, Saudi Arabia

Shipping Policies

We use FedEx Ground primarily.  We always send orders the most economical way to our customers.  All APO, Alaska and Hawaii orders are sent via USPS.  Items too large for FedEx will be shipped Common Carrier.  We assume that deliveries will be made to a residence and will need a lift gate.  These additional costs are included in our shipping estimates.  We do not offer expedited shipping.  We take direction from both the manufacturer of products as well as FedEx on how things are packaged and shipped.  Whenever possible things are shipped in their retail packaging and not reboxed.  This is done in an effort to give you the lowest possible cost.

If a package is refused, you will not only be charged the original freight amount but also the amount of return freight as well.

Privacy and Security

Privacy Policy

Toby's Tool Shed values the privacy of your personal data.


Tax Information

Sales tax is not separately calculated and collected in connection with items ordered from Toby's Tool Shed through the Amazon.com Site unless explicitly indicated as such in the ordering process. Items ordered from Toby's Tool Shed may be subject to tax in certain states, based on the state to which the order is shipped. If an item is subject to sales tax, in accordance with state tax laws, the tax is generally calculated on the total selling price of each individual item, including shipping and handling charges, gift-wrap charges and other service charges, less any applicable discounts. If tax is separately calculated and collected in connection with items ordered from Toby's Tool Shed through the Amazon.com Site, the tax amounts that appear during the ordering process are estimated - the actual taxes that will be charged to your credit card will be calculated at the time your order is processed and will appear in your order confirmation notification.


A-to-z Guarantee

Place your merchant order through the Amazon.com Shopping Cart and your purchase is protected by the A-to-z Safe Buying Guarantee. Amazon.com automatically transfers your payment to the merchant so you'll never need to pay a merchant directly. Our A-to-z Safe Buying Guarantee covers both the delivery of your item and its condition upon receipt...Read more

Gift Wrap

Some merchants offer gift wrapping for an additional fee. If Toby's Tool Shed offers gift wrapping for an item, it will be noted in the ordering process. In these cases, you will find details of the gift wrap patterns offered and the cost of the service.

Gift Message

We do not offer any gift services at this time.


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