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Orders Cannot be Cancelled or Changed After Placement

Once your order has been placed, it cannot be edited or cancelled.  If you refuse an order, it will then fall under our standard return policy as noted below.  If a return is due to an error on our part, return labels will be issued at our expense.  If the return is not due to an error on the part of MyOfficeInnovations, the customer will be charged for the cost to return the item and the customer may also be charged a restocking fee.  Unsuccessful requests to cancel an order will not be considered an error on our part.

What May I Return?

You may return your purchase to MyOfficeInnovations within 30 days of your receipt of the shipment for credit as long as the item(s) are in their original packaging.  If you are returning a product due to your error, you will be charged the cost of the Prepaid Return Label to ship the product back to MyOfficeInnovations plus a restocking fee of 20-50%.

Understanding Our Return Policy – Take the Following Steps:

1.    Follow Amazon’s return process in requesting the return/RMA.
2.    You will be given the opportunity and you MUST select a Reason Code for the return.
3.    If the return is our fault, you will generally receive a Prepaid Shipping Label that allows you to send the product back with the shipping cost back prepaid at our cost.
4.    If the return is your fault, you may receive a Prepaid Shipping Label that allows you to send the product back but you will be credited less than the original amount of the order.  You will be charged for the Prepaid Shipping Label back to MyOfficeInnovations based on the Shipping Cost chart below.  If the return is your fault, you will also be charged a restocking fee ranging from 20-50% of the value of the product* (see Restocking Fee section below).

Again, for clarity, if the return is your fault, you will be charged the cost of the freight back (per the chart below) plus a restocking fee.

Item Weight

Shipping Cost

<1 lb

$3 - $4

1 ≥ x ≥ 5 lbs

$7 - $8

5.01 ≥ x ≥ 10 lbs

$11 - $12

10.01 ≥ x ≥ 20 lbs

$22 - $23

20.01 ≥ x ≥ 30 lbs

$27 - $28

30.01 ≥ x ≥ 40 lbs

$36 - $37

40.01 ≥ x ≥ 55 lbs

$47 - $48

55.01 ≥ x ≥ 70 lbs     

$62 - $63


In certain product cases when the return is your fault, you will receive a shipping label but it will not be prepaid and you will have to take to a local shipping point and pay the freight back. Wrong color and/or wrong size are both examples of “your fault” returns.

We will generally issue your credit within 72 hours of the item arriving back into our return building minus any shipping costs and restocking fees in those cases where the return is your fault.

Important Note – Items Must be in Original Condition and Packaging

All returned products must be in original condition and packaging; otherwise, additional restocking charges may be applied. Unfortunately, we cannot take returns of products that have been assembled or modified. Additionally, certain products cannot be returned because neither we nor our suppliers can take them back as in the case of dated items, personal care items, and food items. If you have any questions about whether a product can be returned, please call us.

Food Items

The FDA restricts and prohibits the return of food, drug, and personal care products.

What If My Order Arrives Damaged?

MyOfficeInnovations must be notified of damaged product within 10 calendar days. Even if the package appears only slightly damaged, write "Package Damaged" when you sign for delivery. This is VERY important. If the package looks significantly damaged, you may refuse delivery. The damaged item will be returned to us and we will send you a new one. If you refuse delivery, please notify us so that we can expect the return shipment.

What If My Order Arrives and I am Shorted an Item?

∙ Please notify us within 5 business days from the carrier’s proof-of-delivery date for the item shorted.
∙ If notified within 5 business days, we will send out the shorted item at no charge.

Our goal is to make buying from MyOfficeInnovations easy, efficient and low cost.

Restocking Fees

If you are returning a product due to your accidental order, you found a better price available, or you no longer need or want the product, we will charge you a restocking fee of 20%-50% plus the cost of the Prepaid Shipping Label (see Shipping Cost chart earlier in this policy for charges) to send the product back to us.  These charges will be deducted from your credit.

A restocking fee is a percentage of the item's price, depending on the type of item and the condition in which it is returned.

Note: You are not required to accept returns beyond the return window, but if you do, you may charge a restocking fee following the guidelines outlined in the table below.

Return request

Restocking fee

The buyer changes their mind* about a purchase and returns an item in the original condition within the return window.

Yes. Up to 20% of item's price.

The buyer returns an item in the original condition more than 15 days past the return window. The 15 days allow for return transportation from the buyer to the seller.

Yes. Up to 20% of item's price.

The buyer refuses delivery due to visible damage incurred during shipping or caused by the carrier.

No. The seller pays for return shipping, but may file a claim with the carrier or insurance company, if insurance was purchased.

The buyer receives damaged or defective item.

No.

The buyer changes their mind* about a purchase and returns a non-media item within the return window, but the seller receives the item damaged or materially different than how it was originally shipped to the buyer.

Yes. Up to 50% of item's price.

The buyer returns a book within the return window with obvious signs of use.

Yes. Up to 50% of item's price.

The buyer returns a CD, DVD, VHS tape, software, video games, cassette tape, or vinyl record within the return window that has been opened (taken out of the plastic wrap).

Yes. Up to 50% of item's price.

The buyer returns an item they received materially different from what they ordered.

No.

 

 

*The customer returns the item for one of the following reasons (you will always be charged for the shipping costs back to us plus you will be charged a restocking fee):
 
   *   Accidental order
    *   Better price available
    *   No longer needed/wanted
    *   Wrong color ordered
    *   Wrong size ordered
    *   Attempted cancellation

Contact this seller Phone:888-781-7757


A-to-z Guarantee

Place your merchant order through the Amazon.com Shopping Cart and your purchase is protected by the A-to-z Safe Buying Guarantee. Amazon.com automatically transfers your payment to the merchant so you'll never need to pay a merchant directly. Our A-to-z Safe Buying Guarantee covers both the delivery of your item and its condition upon receipt...Read more


MyOfficeInnovations Shipping Rates

 

Shipping rates depend on the selected shipping speed and weight/size of the items.

To determine the applicable shipping rate for items in your Cart:

  1. Select Proceed to Checkout
  2. Select or add your shipping address
  3. Select a shipping speed and select Continue
  4. Select a payment method and select Continue

The total shipping & handling cost will be listed under Order Summary

Shipping Policies

MyOfficeInnovations Shipping Information

Listed below are shipping details for MyOfficeInnovations, including the geographies shipped to, the service levels offered, and the delivery rates charged.

Standard Shipping Rates
Continental US


Free Shipping


Standard

Items less than 3 lbs will
ship Newgistics/USPS


ETA


5-7 Business Days

All other items will ship
FedEx ground or Common Carrier*

ETA


3-5 Business Days

Shipping Policy:  all orders for normal USPS, FedEx and UPS ground delivery are shipped FREE (no freight charges).

Minimum Order: There is no minimum order at MyOfficeInnovations.

Hazardous Items: UPS classifies certain items as hazardous. These items are subject to an additional $24.95 per hazardous item ordered. Hazardous items cannot ship via air, therefore these items can only be shipped via UPS or FedEx Ground.

*Freight Line Shipping (Common Carrier): Orders or items that cannot ship via UPS or Fedex Ground due to their weight and/or size ship via a Freight Line Service. Please allow 1-2 weeks for delivery*.

All Office Furniture items shipped by MyOfficeInnovations will be shipped via common carrier.  The common carriers only responsibility relative to the delivery of furniture is to get the product to the back of common carrier trailer.  You will be responsible for unloading activities, unpacking activities and any and all installation activities.  MyOfficeInnovations will have no responsibility to perform any furniture unloading, unpacking or installation tasks on behalf of our customers.

Orders shipped via freight line to a residential address are strictly delivered curbside. The Freight Company will typically assess additional fees for any delivery beyond normal curbside delivery. Our fees do not include any delivery service beyond curbside - customers are responsible for any extra charges incurred for any extra services. In addition, customers are responsible for additional charges incurred due to missed delivery appointments or re-deliveries.

Shipping Locations: All order ship from one of our 40 nationwide warehouses. Should the closest warehouse not have the item(s) you ordered in stock, we will ship from the next closest warehouse. This may result in you receiving different items on your order at different times if you ordered more than one item.

Shipping Method Options: In order to offer the most economical shipping rates and most reliable service, we proudly ship via UPS or FedEx Ground. All items within the carriers' size & weight restrictions are shipped via UPS or FedEx Ground.

 

Privacy and Security

Privacy Policy

MyOfficeInnovations values the privacy of your personal data.


Tax Information

Sales tax is not separately calculated and collected in connection with items ordered from MyOfficeInnovations through the Amazon.com Site unless explicitly indicated as such in the ordering process. Items ordered from MyOfficeInnovations may be subject to tax in certain states, based on the state to which the order is shipped. If an item is subject to sales tax, in accordance with state tax laws, the tax is generally calculated on the total selling price of each individual item, including shipping and handling charges, gift-wrap charges and other service charges, less any applicable discounts. If tax is separately calculated and collected in connection with items ordered from MyOfficeInnovations through the Amazon.com Site, the tax amounts that appear during the ordering process are estimated - the actual taxes that will be charged to your credit card will be calculated at the time your order is processed and will appear in your order confirmation notification.

For questions about a charge that has been made to your credit card, please contact Amazon. Questions about how to place an order? Search Amazon Help.

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