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Birthday Express offers a full line of party supplies and costumes. We have over 150 birthday party themes!

Our party supply line includes popular character party themes, as well as the traditional party themes. Each party theme has several coordinating items such as pinatas, activities, cake decor, party favors, and more.

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  • All return products require a RAN (Return Authorization Number) to be initiated within 14 days of delivery.

  • To initiate a RAN, give Customer Service Department a call at 1-800-247-8432

  • A return must be received within 14 days of initiating RAN.

  • Please Note: Your return must be sent via a traceable method. If you return the item without the ability to track the delivery and we don't receive the item, we will not be responsible for refunding the order.

Exchanges:
We do not accept exchanges. If you need a different product or a different sized item or costume, you must place a new order for the needed replacement item(s) and return the item(s) you have already received. We do this is because the item you want could be out of stock at the time we receive your return. To order a replacement item, give our Customer Service Department a call at 1-800-247-8432.

How long will it take to receive my refund?


Once your return has been received, allow 2-3 weeks for your refund to be processed if you paid with a credit or debit card. If you paid by check or money order, allow 3-4 weeks for your refund check to arrive. Please Note: this timing can vary based on the season.

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A-to-z Guarantee

Place your merchant order through the Amazon.com Shopping Cart and your purchase is protected by the A-to-z Safe Buying Guarantee. Amazon.com automatically transfers your payment to the merchant so you'll never need to pay a merchant directly. Our A-to-z Safe Buying Guarantee covers both the delivery of your item and its condition upon receipt...Read more


BirthdayExpress Shipping Rates

Please see below

Shipping rates depend on the selected shipping speed and weight/size of the items.

To determine the applicable shipping rate for items in your Cart:

  1. Select Proceed to Checkout
  2. Select or add your shipping address
  3. Select a shipping speed and select Continue
  4. Select a payment method and select Continue

The total shipping & handling cost will be listed under Order Summary

Shipping Policies

Please see below

Privacy and Security

Privacy Policy

We make it our top priority to safeguard the privacy of our customers, and we take great care in making sure that your personally identifiable information is secure. We limit access to personally identifiable information to a very small number of employees who are committed to our privacy and security policies, and who need access to the information in order to perform their jobs. And all employees are required to sign a nondisclosure agreement. Any employee who violates our privacy and/or security policies is subject to immediate disciplinary action.

Persons who supply us with their telephone number(s) may receive a telephone contact from us with information regarding orders they have placed online. When providing your telephone number, please provide both the area code and phone number. Your phone number will not be shared with anyone.

We reserve the right to change this policy at any time by notifying guests of the existence of a new privacy policy. If we change the way we use personally identifiable information, we will notify you via e-mail within 30 days and wait for your consent before taking further action regarding your personally identifiable information.

To read our entire Privacy Policy, please visit www.birthdayexpress.com.


Tax Information

Wisconsin, Washington, Tennessee, Kentucky, California & New York state residents are subject to sales tax.

For questions about a charge that has been made to your credit card, please contact Amazon. Questions about how to place an order? Search Amazon Help.

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