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We are an early stage company launched by a group of people who thought there had to be a better way to learn languages. Almost from the very beginning we realized that most language learning methods don't work for a few reasons. They lack common sense. They're obsessed with grammar, gimmicks, or ideas from the 19th century. And they are extremely boring.

It is also evident that interactive, network, and media technologies are transforming learning. Guided by our sense of what works, and using th...

We are an early stage company launched by a group of people who thought there had to be a better way to learn languages. Almost from the very beginning we realized that most language learning methods don't work for a few reasons. They lack common sense. They're obsessed with grammar, gimmicks, or ideas from the 19th century. And they are extremely boring.

It is also evident that interactive, network, and media technologies are transforming learning. Guided by our sense of what works, and using the best technology available, we're developing a better way to learn languages: the kind of language learning products we've always wanted for ourselves.

We work in teams, have no titles, and sometimes people join us on a short-term basis to contribute to specific projects.

Our company is Miami-based, although much of the work takes place in different locations. We have a large production office in Latin America, some of us work in China and Canada, and, most importantly, a network of friends from prior ventures are scattered throughout the world.

We know that simple, common sense solutions can make an enormous difference to anyone trying to learn a language. By combining this grounded approach with the amazing technologies continually coming online, we’re getting closer and closer to a perfect future.

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We want you to love our software, but if something isn't right, let us know. If Amazon fulfilled your order, your return must go through them. If we shipped your order, however, then you may return the box to us. If you are unsure of who did the fulfillment, please contact us at 877-358-3695 and we'll be happy to help. Fluenz gladly accepts returns of our red boxes within 30 days of delivery.

Follow these instructions to return the box:

1. We will need the box itself and all its contents, including the DVD-ROM, the audio CD, the original Fluenz Navigator, the company brochure and the instructions.

2. Place the merchandise in a box with your original invoice, then send the box back to us via mail to the address below. All merchandise purchased with a promotional discount will be refunded for the price paid.

All returns should be shipped to:

Fluenz Returns
73 Hidden Valley Rd.
Rochester, NY 14624-2346

We will process your refund through Amazon immediately upon receiving the returned box.

For questions about a charge that has been made to your credit card, please contact Amazon. Questions about how to place an order? Search Amazon Help.




Fluenz Shipping Rates


Listed below are shipping details for Fluenz, including the geographies shipped to, the service level offered, and the prices charged. Note that Media Rates are based on shipping a single item. Purchasing multiple media items results in multiple shipping charges.

Shipping rates for all products (excluding Books, Music, Video and DVD)
 
Standard
Expedited
Continental US Street ETA 3 - 5 business days 1 - 3 business days
  per Item $0.00 $20.00
  per Weight (lbs) $0.00 $0.00
  per Shipment $0.00 $20.00
Continental US PO Box ETA 3 - 5 business days 1 - 3 business days
  per Item $0.00 $20.00
  per Weight (lbs) $0.00 $0.00
  per Shipment $0.00 $20.00
Alaska and Hawaii Street ETA 3 - 7 business days 1 - 3 business days
  per Item $0.00 $30.00
  per Weight (lbs) $0.00 $0.00
  per Shipment $0.00 $30.00
Alaska and Hawaii PO Box ETA 3 - 7 business days ---
  per Item $0.00 ---
  per Weight (lbs) $0.00 ---
  per Shipment $0.00 ---
US Protectorates Street ETA 4 - 8 business days 2 - 4 business days
  per Item $6.00 $30.00
  per Weight (lbs) $0.00 $0.00
  per Shipment $6.00 $30.00
US Protectorates PO Box ETA 4 - 8 business days ---
  per Item $6.00 ---
  per Weight (lbs) $0.00 ---
  per Shipment $6.00 ---
APO/FPO Street ETA 18 - 32 business days ---
  per Item $0.00 ---
  per Weight (lbs) $0.00 ---
  per Shipment $0.00 ---
APO/FPO PO Box ETA 18 - 32 business days ---
  per Item $0.00 ---
  per Weight (lbs) $0.00 ---
  per Shipment $0.00 ---
Canada ETA 5 - 10 business days 2 - 4 business days
  per Item $7.00 $40.00
  per Weight (lbs) $0.00 $0.00
  per Shipment $7.00 $40.00
Europe ETA 10 - 20 business days 2 - 4 business days
  per Item $7.00 $60.00
  per Weight (lbs) $0.00 $0.00
  per Shipment $7.00 $60.00
Asia ETA 10 - 16 business days 2 - 5 business days
  per Item $0.00 $0.00
  per Weight (lbs) $0.00 $0.00
  per Shipment $25.00 $60.00


* Shipping Rates for Books, Music, Video and DVD
Domestic Standard
4 - 14 business days
Faster Domestic Standard
3 - 5 business days**
Domestic Expedited
2 - 6 business days
Faster Domestic Expedited
1 - 3 business days**
Two Day
2 business days
One Day
24 hours
International Standard
21 - 42 business days
International Expedited
3 - 7 business days
Books $3.99 $3.99 $6.99 $6.99 $14.95 $19.99 $16.95 $46.50
Books over 1 lb. $3.99 $3.99 $6.99 $6.99 $14.95 $19.99 $24.95 $46.50
CDs, Cassettes, Vinyl $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50
VHS Videotapes $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50
DVDs $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50



* Your shipping fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
**  Available for selected items.
   Rates are based on shipping a single item. Purchasing multiple items results in multiple shipping charges-there are no "per shipment" and "per item" charges, as there are when you buy directly from Amazon.com.

Region Key
Continental US Continental US states not including Alaska and Hawaii
Alaska and Hawaii Alaska and Hawaii
US Protectorates American Samoa, Guam, Marshall Islands, Federated States of Micronesia, Northern Mariana Islands, Palau, Puerto Rico, and the Virgin Islands (U.S.)
APO/FPO Army Post Office and Fleet Post Office
Canada Canada
Europe Albania, Andorra, Austria, Belarus, Belgium, Bosnia-Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Holy See, Hungary, Iceland, Ireland, Italy, Jan Mayen Is., Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Monaco, Montenegro, the Netherlands, Norway, Poland, Portugal, Romania, Russia, San Marino, Republic of Serbia, Slovakia, Slovenia, Spain, Svalbard, Sweden, Switzerland, Turkey, Ukraine, United Kingdom and Yugoslavia
Asia Australia, Bangladesh, Bhutan, Brunei Darussalam, Cambodia, China, Christmas Island, Cook Islands, East Timor, Fiji, French Polynesia, Hong Kong, India, Indonesia, Japan, Kiribati, Lao People's Democratic Rep., Macau, Malaysia, Maldives, Mongolia, Myanmar, Nauru, Nepal, New Caledonia, New Zealand, Niue, Papua New Guinea, Philippines, Samoa, Singapore, Solomon Islands, South Korea, Sri Lanka, Taiwan, Thailand, Tonga, Tuvalu, Vanuatu and Vietnam
Outside US, Eur., CA, Asia Argentina, Brazil, Costa Rica, Israel, Mexico, South Africa, Saudi Arabia

Shipping Policies

  • Standard orders will be shipped the next business day after they are received. Expedited orders will be shipped the same day so long as they are received before 11:00 a.m. EST. They will otherwise be shipped the next business day.

  • Standard orders within the United States will be shipped with USPS Priority Mail shipping. Expedited orders to US addresses will be shipped with FedEx Standard Overnight if the cost is below $40. They will otherwise ship with Fedex 2-Day.

  • Standard international orders will be shipped with USPS Express Mail International. Expedited international orders will be shipped with Fedex International priority.

  • Customs, duties, and import fees may apply for international orders. Please contact your local authorities with questions about applicable charges.

Privacy and Security

Privacy Policy

Fluenz will not disclose or share any personal information you provide to us with any other party without your permission, except if requested to do so in accordance with a court order, subpoena, or similar legal order, and in the event such disclosure is necessary to protect the rights, property, and safety of Fluenz, its users, and other third parties. Fluenz will not sell, trade, or rent your personal information to others.


Tax Information

Sales tax is not separately calculated and collected in connection with items ordered from Fluenz through the Amazon.com Site unless explicitly indicated as such in the ordering process. Items ordered from Fluenz may be subject to tax in certain states, based on the state to which the order is shipped. If an item is subject to sales tax, in accordance with state tax laws, the tax is generally calculated on the total selling price of each individual item, including shipping and handling charges, gift-wrap charges and other service charges, less any applicable discounts. If tax is separately calculated and collected in connection with items ordered from Fluenz through the Amazon.com Site, the tax amounts that appear during the ordering process are estimated - the actual taxes that will be charged to your credit card will be calculated at the time your order is processed and will appear in your order confirmation notification.


A-to-z Guarantee

Place your merchant order through the Amazon.com Shopping Cart and your purchase is protected by the A-to-z Safe Buying Guarantee. Amazon.com automatically transfers your payment to the merchant so you'll never need to pay a merchant directly. Our A-to-z Safe Buying Guarantee covers both the delivery of your item and its condition upon receipt...Read more

What are the Fluenz system requirements?

  • G4 / Intel Macs with OS X 10.3 or above, including Leopard (Mac).
  • Pentium 4 or higher with Windows XP / Vista (Windows)
  • DVD-ROM drive
  • 1 GB of RAM
  • 1 GHz processor speed
  • Resolution of 1024 x 768 or higher
  • Video card
  • 16 bit sound card
If you want to take full advantage of the Fluenz recording engine, your computer must have a microphone.

Fluenz Software User Agreement

In order to use our software you must abide by the following software user agreement. This is the entire text:

"You may use this Software on as many PERSONAL systems as desired.

You may permanently transfer all of your rights under this Agreement, provided you retain no copies.

You acknowledge that Fluenz owns all right, title and interest to this Software, including all intellectual property as protected by U.S. and international intellectual property laws and treaties, with the exception of certain audio software, music and photographs which are owned by third parties, and are used in the Software with their expressed permission. Accordingly, you agree that you will not copy, reproduce, alter, modify, distribute or create derivative works from the Software.

You acknowledge that while every precaution was taken to produce bug-free code, you use this software at your own risk. Fluenz will not be liable for data loss, damages, or loss of profits while using this software.

This Agreement is governed by the laws of the state of Florida."

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