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The Bitter House

 The Bitter House is a specialty store for the mixologists out there. We pride ourselves on an having an extensive selection of bitters for your cocktail needs. All kinds of flavors are available from The Bitter House...sweet to spicy, tangy to fresh...we have them all. 

 In addition to our bitters, we offer barware and mixing tools to make your home bar complete and ready to mix.

The Bitter House ships out of the Northwest, and we are happy to offer expedited shipping service as well.

 

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For questions about a charge that has been made to your credit card, please contact Amazon. Questions about how to place an order? Search Amazon Help.

Shipping Policies

Transit Time:
 Orders from The Bitter House are generally shipped out within 2 business days barring any unforeseen circumstances. If there is a delay, you will be notified immediately. 

Shipping Method:
The Bitter House ships orders primarily through the USPS. Larger orders may be sent via alternate carriers such as FedEx or UPS, but the final determination belongs to The Bitter House and will be the most cost-effective and timely solution available. 

Refunds/Returns/Order Accuracy:
We require notification of any order discrepancies or missing items within 2 days of delivery. The Bitter House will not be responsible for any claims made past that period regarding discrepancy of missing items.  

We want you to be happy with your order. If your order arrived damaged, we will gladly send you a replacement once you have provided us with the following information:

Order Number

Name

PHOTO OF DAMAGED ITEM

We cannot process a claim for a damaged shipment without photographic proof of the damage.

If you are unable to send a photo of the damage, you have the option of sending the item back for a return at your cost. We will then send you a replacement when it is received.

Privacy and Security

Privacy Policy

Privacy Policy

The Bitter House respects and values the privacy of your information. By shopping on Amazon, you are subject to the policies and practices as set forth in the Amazon Privacy policy.

At times, The Bitter House may request information from you in order to complete your order. Information such as: Name, address, email address and phone number. 

Other analytic information may be gathered in order to optimize functionality and pricing for you as a consumer, and some basic information will only be shared with Amazon and the necessary shippers in order for you to receive the items you paid for. No personal or financial information shall be disseminated to any other parties for any purpose. 

This policy is subject to change, and any amendments will be recorded here. We recommend reviewing this policy on a regular basis to stay informed on the current status.


Tax Information

Tax Information

The Bitter House does not charge tax on any items at this time. The State of Oregon has no sales tax, and we do not forward any charges. This policy is subject to change and will be updated here. We recommend checking back occasionally to review this policy and its current state.


A-to-z Guarantee

Place your merchant order through the Amazon.com Shopping Cart and your purchase is protected by the A-to-z Safe Buying Guarantee. Amazon.com automatically transfers your payment to the merchant so you'll never need to pay a merchant directly. Our A-to-z Safe Buying Guarantee covers both the delivery of your item and its condition upon receipt...Read more

Gift Wrap

Some merchants offer gift wrapping for an additional fee. If The Bitter House offers gift wrapping for an item, it will be noted in the ordering process. In these cases, you will find details of the gift wrap patterns offered and the cost of the service.

Gift Message

Gift Messaging  

  At this time, gift messaging or wrapping is not available. We look forward to offering more personalized features in the future.


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