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Welcome and thank you for shopping with us!!

We are proud to offer you top brands and a huge selection of jewelry, watches and accessories.

All our products are brand new with tags attached; we do not sell factory seconds or irregular products. All of our products are 100% authentic and can be back up by the manufacturers. We are committed to provide superior costumer service. Our goal is that each and every customer enjoys an easy and satisfying online shopping experience.

Our business hours...

Welcome and thank you for shopping with us!!

We are proud to offer you top brands and a huge selection of jewelry, watches and accessories.

All our products are brand new with tags attached; we do not sell factory seconds or irregular products. All of our products are 100% authentic and can be back up by the manufacturers. We are committed to provide superior costumer service. Our goal is that each and every customer enjoys an easy and satisfying online shopping experience.

Our business hours are Monday through Thursdays 10 am – 6pm EST and Fridays 10 am-3 pm EST. Please note that as sellers, we do not have direct access to customer’s.Once Designer’s Palace has authorized a refund it is up too Amazon to determine the length of time it may take to be credited to the customer’s accountIf you need help placing an order please contact Amazon Help department.

Please note that as per USPS, international package takes about 15 American business days for the item to reach it's country of destination. Please note that once the item has reach the country of orgin then the local customs office or postal office will contact the customer with further information. We as sellers do not have control over the protocol of the customs office in both the country of orgin or the country of destination. Designers Palace will not be responsible for any duty or import tax charged for international orders. It is the customer's responsibility to know the local laws of the destination country before ordering from an international seller. Any packages that will be refused by the customer due to unwillingness to pay the duty or any taxes, will be refunded upon receiving back. Shipping charges are non-refundable.

Please note that by shopping with us you have agreed to any and all of our policies.

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Neutral 0% 0% 1% 2%
Negative 0% 2% 1% 4%
Count15621,85512,606

For questions about a charge that has been made to your credit card, please contact Amazon. Questions about how to place an order? Search Amazon Help.




designers_palace Shipping Rates

Return Policy

Our priority is make our customers happy, if by any reason you are not happy with your purchase please contact us first for a Return Authorization Number (RAN). Exchanges or refund will be issued when the product is received. It typically takes about five business days to process a return once it is received.

Underwear that has been used will NOT be accepted for a refund!!!

(Spanx, Squeem, Hanky Panky, Etc...)

As we sell only new unused goods we can not and will not accept underwear that was used and or without tag and original packaging.

We can and will charge up to a 40% restocking fee for items returned to us, used with no tags, after our 30 day return period.

· If an item was return to us by the post office due to undeliverable address or because it was unclaimed please note that additional shipping cost may apply.

· Please contact us first before an item is returned. All returns, refunds and exchanges must conform to our Return Policy:

· All products have a Thirty (30) day return policy after the product is received.

· If a watch has been resized is not eligible for return.

· Watches must be returned in the original manufacturer's packaging including manuals, warranty cards (blank), and any other items in the original shipment.

· Handbags must be returned with dust bags, plastic bag if applicable, and warranty cards. · Please carefully package the item in appropriate shipping materials to ensure it is not damaged in shipment (e.g. - bubble wrap, tissue, peanuts) similar to the manner in which you received the item from Designers Palace.

· A restocking fee of 5 % will be charged for all Free Shipping items to cover expenses. Please note this does not apply in a defective merchandise situation or exchanges..

· Customer is responsible for shipping cost for all exchange and returnable items. We do not provide prepaid return labels.

· For items without free shipping, Original shipping charges are non-refundable.

 · Orders that are undeliverable due to an address error by the customer will be refunded as a return and assessed the standard 5% restocking fee.

 · Shipped orders that are refused upon delivery by the customer will be assessed the standard 5% restocking fee.

  • Items returned with Cigarette Smoke odor is an automatic 40% deducted from refund.

Please note that as per USPS, international package takes about 15 American business days for the item to reach it's country of destination. Please note that once the item has reach the country of orgin then the local customs office or postal office will contact the customer with further information. We as sellers do not have control over the protocol of the customs office in both the country of orgin or the country of destination. Designers Palace will not be responsible for any duty or import tax charged for international orders. It is the customer's responsibility to know the local laws of the destination country before ordering from an international seller. Any packages that will be refused by the customer due to unwillingness to pay the duty or any taxes, will be refunded upon receiving back. Shipping charges are non-refundable.

Fill out the form that we sent you and enclosed with the item. No return will be accepted without a Return Authorization Number (RAN).

Please note that by shopping with us you have agreed to any and all of our policies.

Remember, Designers Palace is here to serve you. We value our customers and greatly appreciate your business. Thank you for shopping with Designers Palace


Listed below are shipping details for designers_palace, including the geographies shipped to, the service level offered, and the prices charged. Note that Media Rates are based on shipping a single item. Purchasing multiple media items results in multiple shipping charges.

Shipping rates for all products (excluding Books, Music, Video and DVD)
 
Standard
Expedited
Two-Day
Continental US Street ETA 3 - 5 business days 1 - 3 business days 2 business days
  per Item $0.00 $3.00 $5.00
  per Weight (lbs) $0.00 $0.00 $0.00
  per Shipment $0.00 $5.00 $21.00
Continental US PO Box ETA 3 - 5 business days --- ---
  per Item $0.00 --- ---
  per Weight (lbs) $0.00 --- ---
  per Shipment $0.00 --- ---
Alaska and Hawaii Street ETA 3 - 7 business days --- ---
  per Item $0.00 --- ---
  per Weight (lbs) $0.00 --- ---
  per Shipment $0.00 --- ---
Alaska and Hawaii PO Box ETA 3 - 7 business days --- ---
  per Item $0.00 --- ---
  per Weight (lbs) $0.00 --- ---
  per Shipment $5.99 --- ---
US Protectorates Street ETA 4 - 8 business days --- ---
  per Item $0.00 --- ---
  per Weight (lbs) $0.00 --- ---
  per Shipment $0.00 --- ---
US Protectorates PO Box ETA 4 - 8 business days --- ---
  per Item $0.00 --- ---
  per Weight (lbs) $0.00 --- ---
  per Shipment $0.00 --- ---
Canada ETA 5 - 10 business days --- ---
  per Item $9.99 --- ---
  per Weight (lbs) $0.00 --- ---
  per Shipment $32.00 --- ---
Europe ETA 10 - 20 business days --- ---
  per Item $9.99 --- ---
  per Weight (lbs) $0.00 --- ---
  per Shipment $48.00 --- ---
Asia ETA 10 - 16 business days --- ---
  per Item $9.99 --- ---
  per Weight (lbs) $0.00 --- ---
  per Shipment $48.00 --- ---
Outside US, Eur., CA, Asia ETA 10 - 20 business days --- ---
  per Item $9.99 --- ---
  per Weight (lbs) $0.00 --- ---
  per Shipment $48.00 --- ---


* Shipping Rates for Books, Music, Video and DVD
Domestic Standard
4 - 14 business days
Faster Domestic Standard
3 - 5 business days**
Domestic Expedited
2 - 6 business days
Faster Domestic Expedited
1 - 3 business days**
Two Day
2 business days
One Day
24 hours
International Standard
21 - 42 business days
International Expedited
3 - 7 business days
Books $3.99 $3.99 $6.99 $6.99 $14.95 $19.99 $16.95 $46.50
Books over 1 lb. $3.99 $3.99 $6.99 $6.99 $14.95 $19.99 $24.95 $46.50
CDs, Cassettes, Vinyl $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50
VHS Videotapes $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50
DVDs $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50



* Your shipping fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
**  Available for selected items.
   Rates are based on shipping a single item. Purchasing multiple items results in multiple shipping charges-there are no "per shipment" and "per item" charges, as there are when you buy directly from Amazon.com.

Region Key
Continental US Continental US states not including Alaska and Hawaii
Alaska and Hawaii Alaska and Hawaii
US Protectorates American Samoa, Guam, Marshall Islands, Federated States of Micronesia, Northern Mariana Islands, Palau, Puerto Rico, and the Virgin Islands (U.S.)
APO/FPO Army Post Office and Fleet Post Office
Canada Canada
Europe Albania, Andorra, Austria, Belarus, Belgium, Bosnia-Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Holy See, Hungary, Iceland, Ireland, Italy, Jan Mayen Is., Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Monaco, Montenegro, the Netherlands, Norway, Poland, Portugal, Romania, Russia, San Marino, Republic of Serbia, Slovakia, Slovenia, Spain, Svalbard, Sweden, Switzerland, Turkey, Ukraine, United Kingdom and Yugoslavia
Asia Australia, Bangladesh, Bhutan, Brunei Darussalam, Cambodia, China, Christmas Island, Cook Islands, East Timor, Fiji, French Polynesia, Hong Kong, India, Indonesia, Japan, Kiribati, Lao People's Democratic Rep., Macau, Malaysia, Maldives, Mongolia, Myanmar, Nauru, Nepal, New Caledonia, New Zealand, Niue, Papua New Guinea, Philippines, Samoa, Singapore, Solomon Islands, South Korea, Sri Lanka, Taiwan, Thailand, Tonga, Tuvalu, Vanuatu and Vietnam
Outside US, Eur., CA, Asia Argentina, Brazil, Costa Rica, Israel, Mexico, South Africa, Saudi Arabia

Shipping Policies

Our business hours are Monday through Thursdays10 am – 6pm EST Fridays10 am-6pm EST. Due to high volumes of sales we have a handling time of approximately four (3) days. However, we have an average shipping time of approximately 24 hours. Please note that as per USPS, international package takes about 15 American business days for the item to reach it's country of destination. Please note that once the item has reach the country of orgin then the local customs office or postal office will contact the customer with further information. We as sellers do not have control over the protocol of the customs office in both the country of orgin or the country of destination. Designers Palace will not be responsible for any duty or import tax charged for international orders. It is the customer's responsibility to know the local laws of the destination country before ordering from an international seller. Any packages that will be refused by the customer due to unwillingness to pay the duty or any taxes, will be refunded upon receiving back. Shipping charges are non-refundable.

TAX INFORMATION:

Sales tax is not separately calculated and collected in connection with items ordered from designers_palace through the Amazon. Site unless explicitly indicated as such in the ordering process.Items ordered from designers_palace may be subject to tax in certain states, based on the state to which the order is shipped.If an item is subject to sales tax, in accordance with state tax laws, the tax is generally calculated on the total selling price of each individual item, including shipping and handling charges, gift-wrap charges and other service charges, less any applicable discounts. If tax is separately calculated and collected in connection with items ordered from designers_palace through the Amazon.com Site, the tax amounts that appear during the ordering process are estimated - the actual taxes that will be charged to your credit card will be calculated at the time your order is processed and will appear in your order confirmation notification.Please note that Designer’s Palace does not put in place any taxation laws in the country of destination or the country origin therefore we are not responsible for any taxation law a customer has to abide by.

Jewelry packaging may very depending on availability, could be different than what is shown in the picture. 

Privacy and Security

Privacy Policy

designers_palace values the privacy of your personal data.


Tax Information

Please note that as per USPS, international package takes about 15 American business days for the item to reach it's country of destination. Please note that once the item has reach the country of orgin then the local customs office or postal office will contact the customer with further information. We as sellers do not have control over the protocol of the customs office in both the country of orgin or the country of destination. Designers Palace will not be responsible for any duty or import tax charged for international orders. It is the customer's responsibility to know the local laws of the destination country before ordering from an international seller. Any packages that will be refused by the customer due to unwillingness to pay the duty or any taxes, will be refunded upon receiving back. Shipping charges are non-refundable.


A-to-z Guarantee

Place your merchant order through the Amazon.com Shopping Cart and your purchase is protected by the A-to-z Safe Buying Guarantee. Amazon.com automatically transfers your payment to the merchant so you'll never need to pay a merchant directly. Our A-to-z Safe Buying Guarantee covers both the delivery of your item and its condition upon receipt...Read more

 

Are your designer items authentic and brand new?

Yes. All our items are 100% authentic, brand new, with original tags attached.  We do not sell used, irregular, or reconditioned items. When you shop with Designers palace you can be assured you will getting only the best!

How will I know my order has been shipped? Will I receive a tracking number?

Amazon will send a notification of shipping with tracking number to the email that you have on file with Amazon at the time that we ship your order, if you do not receive a notification please contact us and we will provide you with the information.

Can I return or exchange my item?

E-mail our customer service through Amazon's Message Center so we can provide you with a  Returned Merchandise Authorization number.  

Please note that items will not be accepted for returns after 7 days of the original sales date unless previous authorization has been given.

Additional details are located in the Returns and Refunds section of our seller storefront

How long does it take for an international item to arrive to it's destination?

As per USPS, international packages takes about 25-30 American business days for it to reach the country of destination. Once the item reaches its country of destination then the local post office or customs office will hold the package for an undetermine period of time while the package clears customes. When the package clears customs then the customer will be contacted.

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