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A-to-z Guarantee

Place your merchant order through the Amazon.com Shopping Cart and your purchase is protected by the A-to-z Safe Buying Guarantee. Amazon.com automatically transfers your payment to the merchant so you'll never need to pay a merchant directly. Our A-to-z Safe Buying Guarantee covers both the delivery of your item and its condition upon receipt...Read more


Pro-Gear Shipping Rates

Shipping is free within the United States and a flat rate of $15 internationally. We offer expedited shipping services for an additional fee. 

Shipping rates depend on the selected shipping speed and weight/size of the items.

To determine the applicable shipping rate for items in your Cart:

  1. Select Proceed to Checkout
  2. Select or add your shipping address
  3. Select a shipping speed and select Continue
  4. Select a payment method and select Continue

The total shipping & handling cost will be listed under Order Summary

Shipping Policies

1. Shipping Costs
The shipping costs are calculated automatically and are shown in the shopping cart. The costs are based on the weight of the goods you order and the country of delivery. The shipping costs include handling/shipping and insurance. Above a certain amount we can offer free shipping.

2. Damages during shipping
We guarantee you that you receive your order in good condition. What to do if this is not the case?

2a. The package does not arrive.
In that case we will start after 20 working days of the shipping date an official search. We aks you to start the search through our order service page. When the package still hasn’t been found after 20 working days of the start of the search we consider the package officially lost and we will ask you if you want us to ship the goods again.

2b. The goods inside the package are broken (DOA).
If the watch inside the box is broken or a watch does not run, we will ask you to send the watch back and we will replace it with a good watch. Please report the damage through the order service page. If it is not possible to replace the watch we will make a full refund. Standard plastic boxes will not be replaced if they are broken during shipping.

3. Delivery times
Delivery times are approximately 3-5 business days for most items under the free shipping, 1-2 business days for express. Some items are hand assembled and directly shipped from the factory overseas so can take up to 2-3 weeks delivery time, these items will be noted individually. Delivery times are communicated as an indication. We are not able to give a strict delivery time. We cannot be held liable for any damages, because of over due shipping times, simply because this is beyond our control. But we remain responsible for the package up to the moment you have it undamaged in your hands. We do not accept cancellation of orders due to over due shipping times.

4. Returns
Returns are allowed based on approval for a full refund if the item is unopened and still in shipping condition. Opened items can be returned for a refund less 15% restocking fee if they are still in the original packaging, without signs of wear, include all boxes paperwork and stickers. Over 5 days returns are accepted on a case-by-case basis. Orders over $1000 are accepted with an automatic 15% restocking fee as they are considered special orders. 

Privacy and Security

Privacy Policy

Pro-Gear values the privacy of your personal data.


Tax Information

Sales tax is not separately calculated and collected in connection with items ordered from Pro-Gear through the Amazon.com Site unless explicitly indicated as such in the ordering process. Items ordered from Pro-Gear may be subject to tax in certain states, based on the state to which the order is shipped. If an item is subject to sales tax, in accordance with state tax laws, the tax is generally calculated on the total selling price of each individual item, including shipping and handling charges, gift-wrap charges and other service charges, less any applicable discounts. If tax is separately calculated and collected in connection with items ordered from Pro-Gear through the Amazon.com Site, the tax amounts that appear during the ordering process are estimated - the actual taxes that will be charged to your credit card will be calculated at the time your order is processed and will appear in your order confirmation notification.


For questions about a charge that has been made to your credit card, please contact Amazon. Questions about how to place an order? Search Amazon Help.

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