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Sepco Entertainment has been serving customers for over 10 years.  We strive to bring you the best customer service possible.  It's our goal to make every transaction with our customers simple and worry free. 

We are a small private owned business with both retail and warehouse locations.  Our company has 10+ employees who are both gamers and kids at heart.  We are just as excited about our products as our customers!  We would graciously like to thank our many repeat customers over the years for...
Sepco Entertainment has been serving customers for over 10 years.  We strive to bring you the best customer service possible.  It's our goal to make every transaction with our customers simple and worry free. 

We are a small private owned business with both retail and warehouse locations.  Our company has 10+ employees who are both gamers and kids at heart.  We are just as excited about our products as our customers!  We would graciously like to thank our many repeat customers over the years for helping us grow through the years.
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Have a question for Sepco Entertainment?
Customer Service Phone: 937-237-7474
30 days90 days12 monthsLifetime
Positive 100% 97% 97% 98%
Neutral 0% 1% 1% 1%
Negative 0% 2% 2% 1%
Count201251,13547,976

For questions about a charge that has been made to your credit card, please contact Amazon. Questions about how to place an order? Search Amazon Help.




Sepco Entertainment Shipping Rates

Our shipping rates are set and non negotiable.

Standard First Class Shipping is FREE!

We also offer expedited shipping!

Expedited International Shipping Available to Canada for 29.95 PER ITEM.


Listed below are shipping details for Sepco Entertainment, including the geographies shipped to, the service level offered, and the prices charged. Note that Media Rates are based on shipping a single item. Purchasing multiple media items results in multiple shipping charges.

Shipping rates for all products (excluding Books, Music, Video and DVD)
 
Standard
Expedited
Continental US Street ETA 3 - 5 business days 1 - 3 business days
  per Item $0.00 $2.00
  per Weight (lbs) $0.00 $0.00
  per Shipment $0.00 $5.95
Continental US PO Box ETA 3 - 5 business days 1 - 3 business days
  per Item $0.00 $2.00
  per Weight (lbs) $0.00 $0.00
  per Shipment $0.00 $5.95
US Protectorates Street ETA 4 - 8 business days ---
  per Item $0.00 ---
  per Weight (lbs) $0.00 ---
  per Shipment $0.00 ---
US Protectorates PO Box ETA 4 - 8 business days ---
  per Item $0.00 ---
  per Weight (lbs) $0.00 ---
  per Shipment $0.00 ---
APO/FPO Street ETA 18 - 32 business days ---
  per Item $0.00 ---
  per Weight (lbs) $0.00 ---
  per Shipment $0.00 ---
APO/FPO PO Box ETA 18 - 32 business days ---
  per Item $0.00 ---
  per Weight (lbs) $0.00 ---
  per Shipment $0.00 ---


* Shipping Rates for Books, Music, Video and DVD
Domestic Standard
4 - 14 business days
Faster Domestic Standard
3 - 5 business days**
Domestic Expedited
2 - 6 business days
Faster Domestic Expedited
1 - 3 business days**
Two Day
2 business days
One Day
24 hours
International Standard
21 - 42 business days
International Expedited
3 - 7 business days
Books $3.99 $3.99 $6.99 $6.99 $14.95 $19.99 $16.95 $46.50
Books over 1 lb. $3.99 $3.99 $6.99 $6.99 $14.95 $19.99 $24.95 $46.50
CDs, Cassettes, Vinyl $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50
VHS Videotapes $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50
DVDs $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50



* Your shipping fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
**  Available for selected items.
   Rates are based on shipping a single item. Purchasing multiple items results in multiple shipping charges-there are no "per shipment" and "per item" charges, as there are when you buy directly from Amazon.com.

Region Key
Continental US Continental US states not including Alaska and Hawaii
Alaska and Hawaii Alaska and Hawaii
US Protectorates American Samoa, Guam, Marshall Islands, Federated States of Micronesia, Northern Mariana Islands, Palau, Puerto Rico, and the Virgin Islands (U.S.)
APO/FPO Army Post Office and Fleet Post Office
Canada Canada
Europe Albania, Andorra, Austria, Belarus, Belgium, Bosnia-Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Holy See, Hungary, Iceland, Ireland, Italy, Jan Mayen Is., Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Monaco, Montenegro, the Netherlands, Norway, Poland, Portugal, Romania, Russia, San Marino, Republic of Serbia, Slovakia, Slovenia, Spain, Svalbard, Sweden, Switzerland, Turkey, Ukraine, United Kingdom and Yugoslavia
Asia Australia, Bangladesh, Bhutan, Brunei Darussalam, Cambodia, China, Christmas Island, Cook Islands, East Timor, Fiji, French Polynesia, Hong Kong, India, Indonesia, Japan, Kiribati, Lao People's Democratic Rep., Macau, Malaysia, Maldives, Mongolia, Myanmar, Nauru, Nepal, New Caledonia, New Zealand, Niue, Papua New Guinea, Philippines, Samoa, Singapore, Solomon Islands, South Korea, Sri Lanka, Taiwan, Thailand, Tonga, Tuvalu, Vanuatu and Vietnam
Outside US, Eur., CA, Asia Argentina, Brazil, Costa Rica, Israel, Mexico, South Africa, Saudi Arabia

Shipping Policies

 If for some unforeseen reason your item is being delayed we will contact you and do our best to get it out in a timely fashion.

Please do not assume that expedited shipping is a guarantee. When you choose expedited shipping you are upgrading your mail class and moving yourself to the head of the line.

We are in OHIO. If you live in California, Alaska, Hawaii, Puerto Rico or for some reason Florida, things take longer to get to you! That's the trade off for having nicer weather : )

Privacy and Security

Privacy Policy

We DO NOT share any thing with any one at any time for any reason. Period. We hate spam and junk mail as much as you do.


Tax Information

Sales tax is not separately calculated and collected in connection with items ordered from Sepco Entertainment through the Amazon.com Site unless explicitly indicated as such in the ordering process. Items ordered from Sepco Entertainment may be subject to tax in certain states, based on the state to which the order is shipped. If an item is subject to sales tax, in accordance with state tax laws, the tax is generally calculated on the total selling price of each individual item, including shipping and handling charges, gift-wrap charges and other service charges, less any applicable discounts. If tax is separately calculated and collected in connection with items ordered from Sepco Entertainment through the Amazon.com Site, the tax amounts that appear during the ordering process are estimated - the actual taxes that will be charged to your credit card will be calculated at the time your order is processed and will appear in your order confirmation notification.


A-to-z Guarantee

Place your merchant order through the Amazon.com Shopping Cart and your purchase is protected by the A-to-z Safe Buying Guarantee. Amazon.com automatically transfers your payment to the merchant so you'll never need to pay a merchant directly. Our A-to-z Safe Buying Guarantee covers both the delivery of your item and its condition upon receipt...Read more

FAQ's Please try the suggested answer first, then contact us if you have further questions.

*Please note* We cannot answer questions regarding Amazon's software or policies, the postal service, PayPal or otherwise. We're a bunch of geeks, we know games and that's about it.

Q. I'm a (grand)mother, I have no clue about video games and my little Jimmy wants umm... some thing about a tin booty? Maybe it was a Ninja... Can you help?
A. YES! That is our specialty! Send me an email and I will be thrilled to help! We can recommend games for a specific age group, decode the techno-babble, and make sure everyone is happy!

Q. Where's my item?
A. Please check your shipping number on www.usps.com.

Q. Will this PSP game play on my DS?
A. No, please double check your gaming platform before ordering.

Q. Can I get this cheaper?
A. No, I have a mortgage to pay too.

Q. I live somewhere you don't ship, Will you ship to me?
A. No. Really.

Q. Can I come pick up my game? Can I resolve this matter in person?
A. Regrettably no, our facility is unaccommodating at best. Please email or call, email is best. We are not located in our retail store, the employees there may explode if you ask them about an internet order.

Q. Does this Strategy guide cover the Wii/360/ps3?
A. If it's not stated in the listing it isn't covered.

Q. I live on the other side of the country; will my game be here tomorrow?
A. No, our teleporters are broken. Please allow ample shipping time to receive your order if you need it by a specific date.

Q. Will you just email me the code for my Microsoft/ Nintendo points or my WOW battle chest or cards?
A. Yes, however shipping will still be assessed and your tangible card will still be shipped.

Q. Can I get this title for another system?
A. Yes! By all means! You can search for the title with your desired system's name in the search bar, and please, make sure you pick Sepco Entertainment! ;)

Q. I live in Asia, Australia, or Europe, or my system is from one of those countries, can I play this game?
A. As a general guideline, no. If you live in the US or Canada you are in region 1. We sell region 1 games. However, the PS3 and DS are region free. Meaning you can play a PS3 or DS game from anywhere in the world, except China. PSP's that are region 1 will also play games from other regions, BUT PSP's from other regions will not play games not from outside their region. I know this is confusing, so please, if your system was bought in a country other then the US or Canada, please email us!

Q. What the heck? I got my item, and now I can't figure it out!
A. If you have problems with game play, as much as we would love to hang out at your house and have a LAN party, we can't. If you have a question with installation we can provide you with the number for the proper game manufacturer. If you have a problem with anything else, please send us an email and we will do our best to get you an answer.

Q. I live in Canada, and shipping here is outrageous! What gives?
A. As of today, the only tracked shipping available for the U.S. to Canada is USPS Express. Which is pricey! We are unable to ship without confirmation, so we're stuck :(




Amazon likes to hide their customer service number, hehehe..

Here it is ladies and gents. It took me forever to find, so I am making it as available as possible!
1-866-216-1072

Who are these people?

What an excellent question. Our company consists of our fearless leader Scott, Mindy on customer service / order processing, Candice a jack of all trades, John the warehouse guy & our retail store staff. We are still a growing company :)

Ways to Contact Us

We are available Monday through Friday 9am  to 5pm EST. We are not available on weekends or holidays.

Phone: 937-237-7474
Fax: 937-237-7768

Email- Through Amazon Contact Seller link


Gift Wrap

We're looking into this. As of now, we are not offering gift wrapping service.

Gift Message

We would love to leave a personal message in your package! Please just contact us and we will do our best to make your gift-giving even easier.
Sadly, we are unable to ship to any address other then the one registered with Amazon.com

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