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PC Master Outlet

PC Master Outlet is committed to providing each customer with the highest standard of customer service

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For questions about a charge that has been made to your credit card, please contact Amazon. Questions about how to place an order? Search Amazon Help.

Shipping Policies

Unless noted otherwise in the ordering pipeline, PC Master Outlet ships all items within two days of receiving an order. You will receive notification of any delay or cancellation of your order.

Privacy and Security

Privacy Policy

PC Master Outlet values the privacy of your personal data.


Tax Information

Sales tax is not separately calculated and collected in connection with items ordered from PC Master Outlet through the Amazon.com Site unless explicitly indicated as such in the ordering process. Items ordered from PC Master Outlet may be subject to tax in certain states, based on the state to which the order is shipped. If an item is subject to sales tax, in accordance with state tax laws, the tax is generally calculated on the total selling price of each individual item, including shipping and handling charges, gift-wrap charges and other service charges, less any applicable discounts. If tax is separately calculated and collected in connection with items ordered from PC Master Outlet through the Amazon.com Site, the tax amounts that appear during the ordering process are estimated - the actual taxes that will be charged to your credit card will be calculated at the time your order is processed and will appear in your order confirmation notification.


A-to-z Guarantee

Place your merchant order through the Amazon.com Shopping Cart and your purchase is protected by the A-to-z Safe Buying Guarantee. Amazon.com automatically transfers your payment to the merchant so you'll never need to pay a merchant directly. Our A-to-z Safe Buying Guarantee covers both the delivery of your item and its condition upon receipt...Read more

Return, Refunds Instructions

PC Master Outlet is back by a 30 day guarantee return/exchange policy, unless otherwise noted. The return/exchange policy begins on the customers purchase date.

No returns or exchanges will be accepted after 30 days. All products sold by PC Master Outlet are brand new and carry the manufacturer’s full warranty.

Before you return your item to PC Master Outlet make sure that your item can be returned.

PC Master Outlet doesn't accept returns of the following items:

Open Software
Downloadable software products
Software product key cards (Software activation key codes)
Online subscription software
CPU and VGA Heat Sinks
Computer Motherboards
Toys
Apparel
Jewelry orders
Health and personal care items
Items with special shipping restrictions imposed by the U.S. Department of Transportation (as indicated on the product detail page)

"BULK" and "OEM" items do not come in a retail type of packaging, do not include hardware, accessories, cables, software, or literature. Unless otherwise noted.

All products are shipped to the customer the exact same way that we receive them from the manufacturer.

PC Master Outlet does not offer price matching.

There is a restocking fee of 15% on all returns for refund. We charge this 15% restocking fee for all returns for refund to encourage customers to purchase products they intend to keep. We offer RMA replacement without any restocking fee to customers who have received a defective product.

There is a 50% restocking fee on all items that are returned damaged, missing parts, missing the UPC number, not in the original condition, writings or markings other than from the manufacturer.

Shipping costs is non-refundable.

Product exchanges can be accepted for defective items, the same exact item only. Product returns can be accepted for defective items only. Product returns for non-defective items will incur a 15% re-stocking fee, deducted from the refund amount.

PC Master Outlet does not offer "Advanced Replacement" for the exchange of defective merchandise.

PC Master Outlet does not pay the return shipping costs for defective merchandise.

We are not responsible for product defects, because we do not manufacture the products we sell. PC Master Outlet will pay for shipping "Back to the customer" for exchange of defective items.

All returns and exchanges must be accompanied with a Return Merchandise Authorization number (RMA number). Please contact us for a RMA number prior to sending your package. PC Master Outlet will not accept packages without prior authorization and a RMA number.

Send return / exchange packages to:
Calitronic Inc.
ATTN: (Your RMA number)
717 Genoa St
Monrovia, CA 91016

RMA numbers are valid for only 14 business days. Packages must be received by us within 14 business days after the RMA number has been issued. Packages received after 14 business days will not be accepted and the warranty period will be considered voided and cancelled.

All packages being shipped to PC Master Outlet must have a valid tracking number that is with a major courier such as DHL, UPS, FEDEX, or USPS.

RMA processing time is 2-10 business days once the package has been received.

Please contact us if you have any questions.
 

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