KOOSHOO Lifestyle Inc.

Hi, we're Jesse and Rachel, husband and wife yoga teachers and founders of KOOSHOO. Lovely to meet you.

KOOSHOO was founded for a simple reason: to help others feel good. That includes everyone from the individuals growing the crops right through to you, the end consumer. We achieve this by operating our business with the core values of honesty, transparency and love.

Our immediate family may be small - the two of us plus Leilani in Product Development and Genevieve in PR - but our extended family...

Hi, we're Jesse and Rachel, husband and wife yoga teachers and founders of KOOSHOO. Lovely to meet you.

KOOSHOO was founded for a simple reason: to help others feel good. That includes everyone from the individuals growing the crops right through to you, the end consumer. We achieve this by operating our business with the core values of honesty, transparency and love.

Our immediate family may be small - the two of us plus Leilani in Product Development and Genevieve in PR - but our extended family is made up of talented individuals around the world.

We are dedicated to finding and working alongside ethical and sustainable companies in the fashion industry. This has led us to work with family businesses in LA that weave, dye, cut, sew and package our products. It’s their beautiful work that brings these products to life.


Then there are the friends, new and old, with all their support and encouragement that make KOOSHOO what it is. This, of course, includes you. Thank you!

Our very best,

Jesse & Rachel
(KOOSHOO founders)
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KOOSHOO Lifestyle Inc. Shipping Rates

Q. What countries do you ship to?
A. 
We ship worldwide.

 

Q. What are your shipping rates:
A. 
FREE shipping in North America on orders of $50 and over. For orders under $50 the following flat fee will apply:

  • $3.95 for the USA
  • $6.95 for Canada

For international orders rates vary per country and will be calculated at checkout.

Shipping rates depend on the selected shipping speed and weight/size of the items.

To determine the applicable shipping rate for items in your Cart:

  1. Select Proceed to Checkout
  2. Select or add your shipping address
  3. Select a shipping speed and select Continue
  4. Select a payment method and select Continue

The total shipping & handling cost will be listed under Order Summary

Shipping Policies

Q. How long does it take my order to ship?
A. Depends where you live: 

If you live in the USA:
Orders are shipped with USPS and typically take 1 week to arrive, though often much less. You will receive a confirmation email as soon as your order ships. If the item is in stock and your order is placed before 9amPST, your order will ship same day, otherwise it will ship the following business day.

If you live in Canada:
Orders are shipped with USPS to the Canadian border where they clear customs and travel forwards with Canada Post. Please noteno tracking code will be provided for these shipments. Average delivery time is between 7 and 17 business days. We know this is far from ideal (we’re Canadians ourselves) though at this time, it is the best option that Canada Post offers. Please know that even if it takes 17 business days, we guarantee you will receive your product. If you would like to expedite your shipping for an additional cost, this option is provided by flat fee. If you are ordering several products we’d suggest opting for this. Canadian province by province taxes do apply. Duties subject to the Canada Inspection agency though in our experience, are charged on approximately 5% of orders.

If you live internationally:
Orders are shipped with USPS Priority Mail International and will typically arrive in 5-15 business days. Additional costs for international shipping apply. Please use our shopping cart for an estimation of shipping cost. Duties and taxes subject to destination country.

Privacy and Security

Privacy Policy

KOOSHOO Lifestyle Inc. values the privacy of your personal data.


Tax Information

Sales tax is not separately calculated and collected in connection with items ordered from KOOSHOO Lifestyle Inc. through the Amazon.com Site unless explicitly indicated as such in the ordering process. Items ordered from KOOSHOO Lifestyle Inc. may be subject to tax in certain states, based on the state to which the order is shipped. If an item is subject to sales tax, in accordance with state tax laws, the tax is generally calculated on the total selling price of each individual item, including shipping and handling charges, gift-wrap charges and other service charges, less any applicable discounts. If tax is separately calculated and collected in connection with items ordered from KOOSHOO Lifestyle Inc. through the Amazon.com Site, the tax amounts that appear during the ordering process are estimated - the actual taxes that will be charged to your credit card will be calculated at the time your order is processed and will appear in your order confirmation notification.

COMPANY

Q. What is your vision?
A. KOOSHOO has been founded for a simple reason: to consciously create fashionable and fun products to accessorize life’s journey.  We want to celebrate natures amazing textiles and give customers the opportunity to express their beautiful individuality as human beings while wearing our products.

Q. What does KOOSHOO mean?
A. The word KOOSHOO means "feeling good" in Norfolk, the language of Norfolk Island in the South Pacific. Rachel, our co-founder, and her sister Leilani, our Designer, both grew up on the small sub-tropical paradise island known best in history as the final landing point of the Mutineers on the Bounty. The language is a hybrid of Tahitian and Old English. On Norfolk one will typically be greeted by "Wataweih yorli?" meaning, "Hi, how are you?" to which most respond, "Kooshoo", meaning "feeling good". Feel free to appropriate the language into your daily life :)

Q. Where are KOOSHOO products made?
A. All products are proudly designed in Vancouver, Canada, and ethically manufactured in Los Angeles, California. Our current collection has all been woven, dyed, cut, sewn and packaged in the USA.


MATERIALS

QWhat fabrics and materials do you use?
A.  We are very deliberate in our choice of fabrics and packaging and will only use those that adhere to our standards of leaving the world in a better place than before we started. Our current collection is made up of certified organic cottons and Tencel, a silk-like fiber derived from Eucalyptus trees. Our elastic products are a highly unique blend of organic cotton and natural rubber. Additionally all packaging is printed on FSC certified 100% recycled paper and our poly bags are 100% biodegradable. 

Q. Why Organic Cotton?
A. The short answer: You can feel the difference and it really is so much better for our world.

Conventional cotton, on the other hand, covers 2.5% of the world’s cultivated land yet uses 25% of the world’s insecticides(considered the most harmful to human and animal life) and 10% of all agricultural chemicals. In short, it’s a crop that is extremely hard on our earth and the people/communities that grow it. It has been estimated that up to 1/3 of a pound of chemicals are required to grow enough cotton for a Tshirt. The World Health Organization estimates that 20,000 people annually die from pesticide poisoning in developing countries, many of whom from cotton farming.

Organic cotton, by contrast, is grown without insecticides, pesticides or chemical fertilizers, meaning it’s health comes down to a balance of crop rotation, compost and cover crop strategies. When you consider that much of the developing world still picks cotton by hand – and the developing world produces the vast majority of cotton – then you can understand the implications of removing chemicals from the equation.

And just in case that hasn’t resonated, you really can feel the difference!

Q. What is Tencel?
A. Tencel is an incredible fiber created from the pulp of sustainably harvested Eucalyptus trees. It’s the cleanest, most durable of the man-processed natural fibers (bamboo, modal, rayon…). It’s renowned for its feel (silk-like), drape and durability.

SIZING

Q. How do I choose which style will work for me?
A. All KOOSHOO products are made to celebrate our innate individuality as humans and therefore deliberately designed to be worn in several ways. For example, our HU Headbands (with the ties) can be worn as a skinny headband, tennis-player style, as a bandana, Audrey-Hebpurn style, or the ties can be flipped around and worn on top of the head for a cute bow headband. This versatility applies to the ENSO, AUREA and JOURNEY SHAWLS as well. To find your best fit, we recommend reading the sizing question below and viewing our YouTube how-to-wear videos (Channel: KOOSHOO) to see what product is the best fit for you. 

Q. How do I know what size I am?
A. To make it easy, all current KOOSHOO products are one-size-fits-all; however, for guaranteed fit please keep the following in mind:

  • HU headbands have ties at the back, making this product truly adjustable to all sizes.
  • AUREA headbands have an adjustable knot to control sizing. Shift the placement of the knot to find your most comfortable fit – making this product adjustable to all sizes as well.
  • ENSO headbands have a total circumference of 18”. In our experience, this is the optimal size for most heads. The organic cotton is blended with 7% Spandex, ensuring a snug, comfortable fit with most everyone. If unsure, HU headbands provide a great, guaranteed fit for all.

RETURNS

Q. Can I return or exchange my items?
A. We want you to love your KOOSHOO products as much as we loved making them. If, for some reason, they didn’t work for you please contact us immediately and we will refund or exchange your purchase in its entirety. Please note our refund policy applies to products in their original condition and being returned within 30 days of the original purchase date. We stand behind our goods 100%.

For questions about a charge that has been made to your credit card, please contact Amazon. Questions about how to place an order? Search Amazon Help.


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