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Whatever It Takes.

You just don't hear these words when it comes to pleasing customers anymore. The term is reserved for coaches to use before the big game or politicians to use when referring to a bill they want passed. No, it seems that customers have been left out in the cold, fending for themselves as they look for the things they need. But here at Vanns we have always known that great customer service is as big an asset as having a warehouse full of high-quality electronics. That's why we d...

Whatever It Takes.

You just don't hear these words when it comes to pleasing customers anymore. The term is reserved for coaches to use before the big game or politicians to use when referring to a bill they want passed. No, it seems that customers have been left out in the cold, fending for themselves as they look for the things they need. But here at Vanns we have always known that great customer service is as big an asset as having a warehouse full of high-quality electronics. That's why we do "Whatever it takes" to best serve our customers.

Common sense says that a business must have customers to survive and the happier your customers, the better your business will do. But apparently common sense isn't as common as it once was. Companies seem to be so focused on the bottom line that they forget to look up and address their customers' concerns. This has been especially true with Internet marketing, where customers aren't thought of so much as people, but by a customer code or phone number. Welcome to Vanns, where we understand that there's a real live person behind that voice on the telephone or sending in that Internet order.

Of course, customer service isn't just about being polite. It's also having what you want, at a competitive price, and being able to help with picking the perfect product for a specific situation. So, we don't just hire friendly people. We employ knowledgeable professionals and give them the training they need to become product experts. In fact, our salespeople spend the equivalent of a month training each year so you can have confidence that you'll be getting the right product to fit your situation.

And the products, well, you'll be hard pressed to find a better selection of high quality electronics anywhere on the Internet. And, being an authorized dealer, we have the confidence of manufacturers to handle and distribute their products. And if we don't have what you need, we'll be happy to point you in the right direction.

Although we haven't officially been using the phrase "Whatever it takes" as our motto for long, it's been integrated into the way we do business since Pete Vann opened the doors to the first Vann's store over forty years ago. By listening to your comments and concerns, we are able to continually improve our services. After all, we think of our motto as more than something that goes at the top of our company letterhead.

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Have a question for Vanns?
Customer Service Phone: 800-769-5668
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  • You can return an item within the first 30 days* from the shipping date. We'll gladly exchange it or give you a refund for the full amount of the merchandise, whichever you prefer. We'll even foot the return shipping costs if your product arrives damaged or defective. Just remember- all returned or exchanged items must be in their original box and include packing material, manuals, and all accessories.

Your Return:

Vann's return policy may vary from Amazon's A-Z return policy. If you have any questions please contact our customer service department at 1-800-769-5668.

  • If you decide that you are not 100% satisfied with your purchase, you may return it to Vann's. Call our Customer Care team at 800-769-5668 to obtain your return authorization number. Here are some additional things to consider when making a return:

    • We recommend you choose UPS Ground service and insure your shipment.

    • If you have an overweight or oversized item that was shipped to you by an LTL carrier, we will make the arrangements for the carrier to pick up your return and will let you know the shipping costs before the item is picked up.

    • (*) A few types of products have only a 15-day satisfaction guarantee. Those include digital cameras and camcorders, computer products such as laptops, tablets and software and any item purchased from our open-box Clearance Center.

    •  If your order is returned without its original packaging (product packing material and all), or without its manuals and accessories included, or if the UPC bar code is not present on the box, a minimum of a 20% restocking fee will be applied.

    We will issue a full refund or exchange of items that meet the above conditions. Shipping costs can only be refunded if the return is a result of our error. Opened items returned within the 30-day period are subject to a 10% restock fee. Unopened items returned after the corresponding 30 day period are also subject to a minimum 25% restock fee. Restocking fees can be increased in instances where there is excessive wear & tear, damaged packaging or if the item is over the corresponding return period.

    All returned products must have a Return Merchandise Authorization Number (RMA#). Please request an RMA# by calling 800-769-5668. Please have a copy of your receipt in-hand when calling and we will do our best to accommodate you.

    Any product returned without an RMA, with missing or damaged original contents, opened software, or false claims of damage or defect will be assessed a minimum 20% restocking fee.

    Certain items are Factory Service Only and cannot be returned to per the manufacturer. Please consult the product packaging or a Customer Service Representative for further information. For a current list of the products that are Factory Service Only, please contact a Customer Service Representative at 1-800-769-5668.

    Refusing A Package

    If you should place an order with Vann's and then refuse a package for any reason other than damage to the product itself (just because the box is beat up the product might be perfect), please know that you will receive a refund for the amount of your original transaction less any shipping charges Vann's incurred in getting the package to you originally as well as the cost of the return shipping.

    Packaging A Return

    After receiving an RMA#, you have 7 days within which to have the item shipped and/or postmarked for return (actual shipping time will not count against your Return Time Period). If your return is not sent out within that period of time, will assess a restocking fee starting at 20%, or refuse return of the product.

    • Please Write RMA# on shipping label provided with your order. (Please, Please Do Not Write On The Box!).
    • Pack the product in its original packaging with all original contents.
    • For your protection, we recommend you insure your shipment.
    • Your return will not be accepted without the RMA# clearly marked on the shipping label.

For questions about a charge that has been made to your credit card, please contact Amazon. Questions about how to place an order? Search Amazon Help.

Vanns Shipping Rates

Listed below are shipping details for Vanns, including the geographies shipped to, the service level offered, and the prices charged. Note that Media Rates are based on shipping a single item. Purchasing multiple media items results in multiple shipping charges.

Shipping Rates for all products (excluding Books, Music, Video and DVD)
All Regions
Continental US
Alaska and Hawaii
Continental US · Free Economy · (4 - 7 business days)
Per Shipment Bands Shipment Rate
$0.00 to Up $0.00
Continental US Street · Standard · (3 - 5 business days)
Per Shipment Bands Shipment Rate
$0.00 to $199.99 $0.00
$200.00 to $299.99 $0.00
$300.00 to $999.99 $0.00
$1,000.00 to Up $0.00
Continental US Street · Expedited · (1 - 3 business days)
Per Shipment Bands Shipment Rate
$0.00 to $199.99 $29.99
$200.00 to $299.99 $39.99
$300.00 to $999.99 $45.99
$1,000.00 to Up $59.99
Alaska and Hawaii Street · Standard · (3 - 7 business days)
Per Shipment Bands Shipment Rate
$0.00 to $215.00 $29.99
$215.01 to Up $39.99

* Shipping Rates for Books, Music, Video and DVD
Domestic Standard
4 - 14 business days
Faster Domestic Standard
3 - 5 business days**
Domestic Expedited
2 - 6 business days
Faster Domestic Expedited
1 - 3 business days**
Two Day
2 business days
One Day
24 hours
International Standard
21 - 42 business days
International Expedited
3 - 7 business days
Books $3.99 $3.99 $6.99 $6.99 $14.95 $19.99 $16.95 $46.50
Books over 1 lb. $3.99 $3.99 $6.99 $6.99 $14.95 $19.99 $24.95 $46.50
CDs, Cassettes, Vinyl $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50
VHS Videotapes $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50
DVDs $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50

*  Your shipping fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
**  Available for selected items.
    Rates are based on shipping a single item. Purchasing multiple items results in multiple shipping charges-there are no "per shipment" and "per item" charges, as there are when you buy directly from

Region Key
Continental US Continental US states not including Alaska and Hawaii
Alaska and Hawaii Alaska and Hawaii
US Protectorates American Samoa, Guam, Marshall Islands, Federated States of Micronesia, Northern Mariana Islands, Palau, Puerto Rico, and the Virgin Islands (U.S.)
APO/FPO Army Post Office and Fleet Post Office
Canada Canada
Europe Albania, Andorra, Austria, Belarus, Belgium, Bosnia-Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Holy See, Hungary, Iceland, Ireland, Italy, Jan Mayen Is., Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Monaco, Montenegro, the Netherlands, Norway, Poland, Portugal, Romania, Russia, San Marino, Republic of Serbia, Slovakia, Slovenia, Spain, Svalbard, Sweden, Switzerland, Turkey, Ukraine, United Kingdom and Yugoslavia
Asia Australia, Bangladesh, Bhutan, Brunei Darussalam, Cambodia, China, Christmas Island, Cook Islands, East Timor, Fiji, French Polynesia, Hong Kong, India, Indonesia, Japan, Kiribati, Lao People's Democratic Rep., Macau, Malaysia, Maldives, Mongolia, Myanmar, Nauru, Nepal, New Caledonia, New Zealand, Niue, Papua New Guinea, Philippines, Samoa, Singapore, Solomon Islands, South Korea, Sri Lanka, Taiwan, Thailand, Tonga, Tuvalu, Vanuatu and Vietnam
Outside US, Eur., CA, Asia Argentina, Brazil, Costa Rica, Israel, Mexico, South Africa, Saudi Arabia

Shipping Policies

The majority of our orders are shipped via UPS. Most in-stock items should arrive on your doorstep within 3 to 7 business days after receipt of your order. If you use the Expedited shipping option, your products should arrive on your doorstep within 4 business days after receiving your order.

Any television shipped FedEx or UPS over 37 inches will require a signature upon delivery.

There are some special exceptions: Rear Projection Television and Large LCD, LED or Plasma Television may take 8 - 15 business days to arrive. Our normal Common Carrier Freight delivery is a "curbside" service. Which means that the item is simply dropped off at your home and will require your signature. In these instances you will be contacted by to arrange shipping times.

Shipping to Alaska Or Hawaii can not be accommodated by our Free Ground Shipping Offer and has additional costs/handling times please contact us at (800) 769-5668 if you have questions regarding shipping to Alaska or Hawaii. will only allow shipping within the United States. We can not accommodate any order that is shipped to a hotel or via any freight forwarding company. All orders to be shipped to a hotel or freight forwarding company will be voided automatically and accounts credited if required. is not liable for any problems associated with additional shipping to destinations outside of the shipping address on the original order..

Privacy and Security

Privacy Policy

We take the protection and proper use of your personal information seriously. We respect your privacy and take great care to safeguard information in our possession. Your preferences for use of your information are our highest priority.

We do not share customer information (including e-mail addresses) outside of our company unless it is necessary to provide you with our products or services (for example, shipping your products to you or notifying you of problems/updates with your order), or we are legally required to do so.

We are happy to provide further details of our privacy policies. For more information, call us at (800) 769-5668.

Tax Information

At this time, charges sales tax in the following states:

  • Arizona
  • California
  • Florida
  • Indiana
  • Pennsylvania
  • Tennessee
  • Texas

A-to-z Guarantee

Place your merchant order through the Shopping Cart and your purchase is protected by the A-to-z Safe Buying Guarantee. automatically transfers your payment to the merchant so you'll never need to pay a merchant directly. Our A-to-z Safe Buying Guarantee covers both the delivery of your item and its condition upon receipt...Read more


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