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TCUniverse is committed to providing each customer with the highest standard of customer service.
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For questions about a charge that has been made to your credit card, please contact Amazon. Questions about how to place an order? Search Amazon Help.

Shipping Policies

Unless noted otherwise in the ordering pipeline, TCUniverse ships all items within two days of receiving an order. You will receive notification of any delay or cancellation of your order.

Privacy and Security

Privacy Policy

TCUniverse values the privacy of your personal data.

Tax Information

Sales tax is not separately calculated and collected in connection with items ordered from TCUniverse through the Site unless explicitly indicated as such in the ordering process. Items ordered from TCUniverse may be subject to tax in certain states, based on the state to which the order is shipped. If an item is subject to sales tax, in accordance with state tax laws, the tax is generally calculated on the total selling price of each individual item, including shipping and handling charges, gift-wrap charges and other service charges, less any applicable discounts. If tax is separately calculated and collected in connection with items ordered from TCUniverse through the Site, the tax amounts that appear during the ordering process are estimated - the actual taxes that will be charged to your credit card will be calculated at the time your order is processed and will appear in your order confirmation notification.

A-to-z Guarantee

Place your merchant order through the Shopping Cart and your purchase is protected by the A-to-z Safe Buying Guarantee. automatically transfers your payment to the merchant so you'll never need to pay a merchant directly. Our A-to-z Safe Buying Guarantee covers both the delivery of your item and its condition upon receipt...Read more

Q: Where is my package?

A: We provide tracking number for majority of the product that we sell. Only few items that we didn't charge shipping cost that we will not be able to provide tracking number, but it will be shipped using USPS regular First Class mail. For all shipment, customer should expect to receive the item arrived within 3-5 business day after received shipping confirmation email from us. If your package haven't arrived within a reasonable time frame, it could mean that item has been lost in transit or other unexpected event might happen to your package. We will take responsible if the item didn't arrive a reason time frame, we will investigate and get back to you with a solution within 24 hours. Please do contact us for all matters regarding your package through Amazon. 


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