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Platinum Micro, Inc.

Platinum Micro, Inc. is dedicated to providing our customers with the best service possible! We will continue to strive to make Platinum Micro, Inc. your first choice for the best products, lightning fast shipping, and superior customer service. We've partnered with world leaders in technology and security to provide you with an easy to use, fully interactive and secure on-line shopping experience.

Have a question for Platinum Micro, Inc.?
Customer Service Phone: 818-505-6853
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Negative 2% 2% 2% 4%
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Platinum Micro, Inc. offers a 30 day return/exchange policy, unless otherwise noted. The return/exchange policy begins on the customers purchase date.

No returns or exchanges will be accepted after 30 days. All products sold by Platinum Micro, Inc. are brand new and carry the manufacturers full warranty.

Before you return your item to Platinum Micro, Inc., make sure that your item can be returned.

Platinum Micro, Inc. doesn't accept returns for refunds or exchanges of the following items:

 

·         Open Software

·         Downloadable software products

·         Software product key cards (Software activation key codes)

·         Online subscription software

·         Video Cards, Display Cards, Graphics Cards.

·         Computers, Laptops, Notebooks, Tablets.

·         CPUs, Processors.

·         Computer Motherboards.

·         Apparel, Bedding, Sleeping/Slumber Bags

·         Cosmetics, Toys

·         Items with special shipping restrictions imposed by the U.S. Department of Transportation (as indicated on the product detail page)

 

All products advertised as “BULK” or “OEM” are brand new and carry the manufacturers full warranty.

"BULK" and "OEM" items do not come in a retail type of packaging, do not include hardware, accessories, cables, software, or literature. Unless otherwise noted.

All products are shipped to the customer the exact same way that we receive them from the manufacturer.

We do not accept returns on any item that have physical damage. The customer will have to file a warranty claim directly with the manufacturer.

We do not accept returns on any Hard Drives, Solid State Drives, or Optical Drives that have damaged SATA connectors. The customer will have to file a warranty claim directly with the manufacturer.

Platinum Micro, Inc. does not offer price matching.

There is a restocking fee of 15% on all returns for refund. We charge this 15% restocking fee for all returns for refund to encourage customers to purchase products they intend to keep. We offer RMA replacement without any restocking fee to customers who have received a defective product.

There is a 50% restocking fee on all items that are returned damaged, missing parts, missing the UPC number, not in the original condition, writings or markings other than from the manufacturer.

Shipping costs is non-refundable.

Product exchanges can be accepted for defective items, the same exact item only. Product returns can be accepted for defective items only. Product returns for non-defective items will incur a 15% re-stocking fee, deducted from the refund amount.

Platinum Micro, Inc. does not offer "Advanced Replacement" for the exchange of defective merchandise.

Platinum Micro, Inc. does not pay the return shipping costs for defective merchandise.

We are not responsible for product defects, because we do not manufacture the products we sell. Platinum Micro, Inc. will pay for shipping "Back to the customer" for exchange of defective items.

All returns and exchanges must be accompanied with a Return Merchandise Authorization number (RMA number). Please contact us for a RMA number prior to sending your package. Platinum Micro, Inc. will not accept packages without prior authorization and a RMA number.

Send return / exchange packages to: 


Platinum Micro, Inc.

Attn: (RMA Number)

15815 Monte St., Ste. #F103

Sylmar, CA 91342


 

RMA numbers are valid for only 10 business days. Packages must be received by us within 10 business days after the RMA number has been issued. Packages received after 10 business days will not be accepted and the warranty period will be considered voided and cancelled.

All packages being shipped to Platinum Micro, Inc. must have a valid tracking number that is with a major courier such as DHL, UPS, FEDEX, or USPS.

RMA processing time is 7-10 business days once the package has been received. 

Please contact us if you have any questions.





Contact this seller Phone:818-505-6853


A-to-z Guarantee

Place your merchant order through the Amazon.com Shopping Cart and your purchase is protected by the A-to-z Safe Buying Guarantee. Amazon.com automatically transfers your payment to the merchant so you'll never need to pay a merchant directly. Our A-to-z Safe Buying Guarantee covers both the delivery of your item and its condition upon receipt...Read more


Platinum Micro, Inc. Shipping Rates


Shipping rates depend on the selected shipping speed and weight/size of the items.

To determine the applicable shipping rate for items in your Cart:

  1. Select Proceed to Checkout
  2. Select or add your shipping address
  3. Select a shipping speed and select Continue
  4. Select a payment method and select Continue

The total shipping & handling cost will be listed under Order Summary

Shipping Policies

Platinum Micro, Inc. will only ship to addresses provided and authorized by Amazon.

Platinum Micro, Inc. ships using services from many couriers. Please copy and paste the following links into your internet browser to track your package.

UPS:
//www.ups.com/WebTracking/track?loc=en_US&WT.svl=PriNav

UPS MAIL INNOVATIONS:
//www.ups-mi.net/packageID/

USPS:
//www.usps.com/shipping/trackandconfirm.htm?from=home_header&page=trackandconfirm

FEDEX:
//www.fedex.com/Tracking

We process and ship orders Monday – Friday and are unable to offer weekend or holiday delivery.

We only ship to the 48 Continental United States and Alaska, Hawaii and other U.S. Territories (ie. Guam, Puerto Rico, Virgin Islands, etc.).  We do not ship internationally.
Free shipping to continental United States (48 States) only.

Alaska, Hawaii & other U.S. Territories shipments have an additional shipping fee equal as Expedited. Expedited shipping is the only shipping method offered for these locations.

We utilize warehouses across the Continental United States. If you order two or more products from us, they may ship separately.

We reserve the right to select which shipping company/carrier will deliver your product. This might affect you if you live in a rural community that does not accept deliveries from any specific shipping company.

Privacy and Security

Privacy Policy

Privacy & Security
Amazon.com knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. By visiting Amazon.com, you are accepting the practices described in Amazon.com's Privacy Notice.
 

In addition, we want you to be aware that Amazon.com will provide Platinum Micro, Inc. with information related to your transactions involving their products (including, for example, your name, address, products you purchase, and transaction amount), and that such information will be subject to Privacy Policy.
 

Privacy Policy
 We understand and share your concern about privacy. We want to assure you that Platinum Micro, Inc. respects your privacy. Platinum Micro, Inc. does not sell, rent, or loan any personally identifiable information regarding its customers to any third party. We do collect passive information on products browsed via log files and we analyze this information in aggregate to ensure our site is merchandised in a manner that adds the most convenience and value to our customers. When an order is placed, we collect basic information including your name, home address, phone, and email address. We use this information to confirm your order and to respond to any questions you may have. Where required, we also share this information with certain intermediaries (UPS, Fedex and USPS) strictly to process and ship your order.


Tax Information

Sales TAX will be charged to all orders shipped to California.

Customer Service Tel: +1 818 505 6853

Customer Service Hours: Monday - Friday 8:00AM - 6:00PM PST
(Excluding Major Holidays)

Platinum Micro, Inc.
15815 Monte Street
Ste. #F103
Sylmar, CA 91342

For questions about a charge that has been made to your credit card, please contact Amazon. Questions about how to place an order? Search Amazon Help.

Contact Customer Service

For questions regarding products, order delivery, or returns, please contact Platinummicro Customer Service: Phone: 818-505-6853

For questions about a charge that has been made to your credit card, please contact Amazon.com. For questions about how to place an order, search Amazon.com Help.

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