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elago design is committed to providing each customer with the highest standard of customer service.
At elago design, Customer Service is more than just a turn of phrase. We guarantee that your questions, concerns, or comments will receive a response within 24 hours.

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For questions about a charge that has been made to your credit card, please contact Amazon. Questions about how to place an order? Search Amazon Help.

elago design Shipping Rates

Shipping rates depend on the selected shipping speed and weight/size of the items.

To determine the applicable shipping rate for items in your Cart:

  1. Select Proceed to Checkout
  2. Select or add your shipping address
  3. Select a shipping speed and select Continue
  4. Select a payment method and select Continue

The total shiping & handling cost will be listed under Order Summary

Shipping Policies

"elago design" offers shipping options to:

Country Shipping Rate
Other Countries- No shipping available

"elago design" currently offers shipping options to the USA only.

The items we have that are open to international customers are:
-All elago brand products
-All Tripshell brand products

Orders can take up to two business days to process. Actual transit time will vary depending on the method of shipping chosen during checkout. We offer a variety of choices from USPS or UPS.

For your protection, your order may be delayed or even canceled, if your shipping address come out to be invalid on our system.


Shipping charges may be refunded if the return is due to an error by "elago design". In all other instances shipping charges will be deducted from the refund.

The customer is responsible for shipping and other charges to get the item to us for refund and exchanging.

Privacy and Security

Privacy Policy

Our commitment to your privacy

At elago design, your right to privacy and security is our primary concern, and we are not in the business of selling your personal information to others.

We may use Personal information collected through our elago design e-store to complete a transaction your request and to alert you to special offers, updated information and new service. We may also release account and your personal information when we believe release is appropriate to comply with the law

Non-Personal information collected through our Website is used for maintenance, monitoring and marketing uses, but this information will not be linked to your identity.

Personal Information collected over the telephone or E-mails is treated the same way as personal information collected on the website.

If you are a registered customer and you wan to change, modify, or delete any of your personal information, you can do so at anytime by going to your account.

Our privacy policy could change in the future. As our business and services expand and change, will update this policy to provide you with information about changes to our privacy policy, including how we treat Personal Information collected through our services.

If you have any questions or comments about your use of your information or about this Privacy Policy, contact us. 

By visiting the elago design e-store, you are accepting the practices described in this Privacy notice.

Tax Information

Sales tax is not separately calculated and collected in connection with items ordered from elago design through the Site unless explicitly indicated as such in the ordering process. Items ordered from elago design may be subject to tax in certain states, based on the state to which the order is shipped. If an item is subject to sales tax, in accordance with state tax laws, the tax is generally calculated on the total selling price of each individual item, including shipping and handling charges, gift-wrap charges and other service charges, less any applicable discounts. If tax is separately calculated and collected in connection with items ordered from elago design through the Site, the tax amounts that appear during the ordering process are estimated - the actual taxes that will be charged to your credit card will be calculated at the time your order is processed and will appear in your order confirmation notification.

A-to-z Guarantee

Place your merchant order through the Shopping Cart and your purchase is protected by the A-to-z Safe Buying Guarantee. automatically transfers your payment to the merchant so you'll never need to pay a merchant directly. Our A-to-z Safe Buying Guarantee covers both the delivery of your item and its condition upon receipt...Read more


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