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Whether you're a weekend warrior or a full time outdoorsman, OutlandUSA is here for you.

Created under the simple mission of excellence, OutlandUSA.com is committed to equipping you for your adventures.  We realize that our success is determined by your satisfaction, therefore we strive to provide the best outdoor products at great prices, with quality customer care.

Our showroom floor in Nolensville, TN (just south of good ole Nashville) is home to some of the finest outdoor goods available.  An...

Whether you're a weekend warrior or a full time outdoorsman, OutlandUSA is here for you.

Created under the simple mission of excellence, OutlandUSA.com is committed to equipping you for your adventures.  We realize that our success is determined by your satisfaction, therefore we strive to provide the best outdoor products at great prices, with quality customer care.

Our showroom floor in Nolensville, TN (just south of good ole Nashville) is home to some of the finest outdoor goods available.  And our website offers those same products internationally.  We make a whole-hearted effort to only carry brands and products that have a reputation for being reliable and worth every penny, so you can be excited about our product too.

If you're ever in the area, feel free to stop by.  And if you're not coming to Nashville anytime soon, feel free to call.  We'd like to help anyway we can.

Here's wishing you many adventures,
Outland USA staff

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Have a question for Outland USA?
Customer Service Phone: 1-800-975-9715
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  • We cannot accept any returns on climbing gear.  This is to ensure the safety of all our customers.
  • For sanitary reasons we cannot refund the purchase of undergarments or earplugs. 
  • All returns must be in new, unopened condition.
  • All returns must have original tags attached.
  • Please return items to:
    Via USPS
    OutlandUSA
    Amazon Returns
    PO Box 1001
    Nolensville, TN 37135
    Via UPS or FedEx
    OutlandUSA
    Amazon Returns
    7223 Haley Industrial Drive
    Nolensville, TN 37135
Returns:
We are happy to accept returns postmarked within 30 days of delivery.  Please include the packing slip provided with your shipment.  If this packing slip was discarded, please enclose a piece of paper with the Amazon order number which you can find online through your Amazon account. Return shipping on returns and exchanges is the responsibility of the buyer.

Exchanges:
1.    Contact us directly.  In most cases, we will ask you to place a new order for the desired item, then provide an order number to be included in your return. 
OR
2.    Order the correct item from OutlandUSA and include your new order number with your return.
When the return is received you will be refunded the complete purchase price of the item.

Defective or Not as Described Items:
Please contact us directly before returning the item.  We reserve the right to replace the item, provide the pictured/described item, or refund the complete item price depending on the nature of the defect, difference, or inventory status.  Please, do not ship the item back on your own. We WILL provide all US customers with a prepaid shipping label to send the item back to us. We will not be able to reimburse any return shipping that customers pay to return an item back to us without written prior approval from our management.

Restocking Fees:
In most cases our restocking fee will be 5% of the purchase price of the item with a $2.50 minimum.  If the item included free shipping, a refund less our original shipping cost will be applied.
A higher % will be charged for returns that are not in accordance with this policy.

Please contact us with any questions or concerns regarding this policy.  While it covers 99% of all returns, there are occasionally unique situations that we are happy to resolve with you.  1-800-975-9715.

For questions about a charge that has been made to your credit card, please contact Amazon. Questions about how to place an order? Search Amazon Help.



Outland USA Shipping Rates


Shipping rates depend on the selected shipping speed and weight/size of the items.

To determine the applicable shipping rate for items in your Cart:

  1. Select Proceed to Checkout
  2. Select or add your shipping address
  3. Select a shipping speed and select Continue
  4. Select a payment method and select Continue

The total shiping & handling cost will be listed under Order Summary

Shipping Policies

For domestic (United States) customers:

We ship items using the United States Postal Service (USPS) and the United Parcel Service (UPS). A tracking number is supplied for tracking purposes and it is usually updated at the end of the business day in which your item will ship.

Expedited and Second Day shipping options are available and usually are shipped UPS, though we reserve the right to use USPS Express Mail depending on the cost and weight of the item purchased.

Please note that all orders over $250 are shipped using signature confirmation. This is to help ensure that the item gets delivered to the correct recipient.

For International customers:

We ship items using the United States Postal Service who then hands the package over to your local service. Items can be tracked on the USPS website and sometimes from your local service's website.

Please be aware that there are often customs duties and delivery fees that are due at time of delivery which the original shipping costs do not cover. These duties and fees are the responsibility of the buyer and are levied by the delivery service and local government.

Privacy and Security

Privacy Policy

We highly value our customers
Therefore, we will not sell, distribute, or trade your information.  We may occasionally send you information specifically related to our company via email or post. 


Tax Information

Sales tax is not separately calculated and collected in connection with items ordered from Outland USA through the Amazon.com Site unless explicitly indicated as such in the ordering process. Items ordered from Outland USA may be subject to tax in certain states, based on the state to which the order is shipped. If an item is subject to sales tax, in accordance with state tax laws, the tax is generally calculated on the total selling price of each individual item, including shipping and handling charges, gift-wrap charges and other service charges, less any applicable discounts. If tax is separately calculated and collected in connection with items ordered from Outland USA through the Amazon.com Site, the tax amounts that appear during the ordering process are estimated - the actual taxes that will be charged to your credit card will be calculated at the time your order is processed and will appear in your order confirmation notification.


A-to-z Guarantee

Place your merchant order through the Amazon.com Shopping Cart and your purchase is protected by the A-to-z Safe Buying Guarantee. Amazon.com automatically transfers your payment to the merchant so you'll never need to pay a merchant directly. Our A-to-z Safe Buying Guarantee covers both the delivery of your item and its condition upon receipt...Read more

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