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We try our best to accommodate all special requests and give personalized attention to each and every customer. We welcome phone calls regarding anything from fit issues to style advice about what outfit would look best with a certain pair of shoes. Rather than having a call center or a separate facility for customer service, everyone who answers the phone and email has direct contact with the shoes that we sell. We all love shoes as much as you do!

From the time we seek out the freshest styles a...
We try our best to accommodate all special requests and give personalized attention to each and every customer. We welcome phone calls regarding anything from fit issues to style advice about what outfit would look best with a certain pair of shoes. Rather than having a call center or a separate facility for customer service, everyone who answers the phone and email has direct contact with the shoes that we sell. We all love shoes as much as you do!

From the time we seek out the freshest styles at the shoe shows and from our sales reps, to our receipt of the shoes here at our warehouse, to when the shoes are categorized, described, photographed, uploaded, and shipped to our customers, our employees put extra TLC into everything we do. We all love going on buying trips and taking photos of the upcoming styles for our High Heels blog. Finally, we love helping people find that perfect pair (or pairs!) of shoes that brightens their day and their outfit! We get fabulous feedback from our customers and it really brightens our day as well to know we are getting it right.

We strive to continuously impress our customers with constant innovation on our web site and customer feedback is our best way of judging how things are working out for our users. Most recently we gave the site a makeover to make it easier for our customers to use and we added video content to the site to continue providing a unique experience where you can view what the shoe looks like from all angles on an actual foot.
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Have a question for Heels com?
Customer Service Phone: 704-206-1006
30 days90 days12 monthsLifetime
Positive 75% 77% 79% 92%
Neutral 0% 0% 6% 3%
Negative 25% 23% 15% 5%
Count822682,795

Contact this seller Phone:704-206-1006


A-to-z Guarantee

Place your merchant order through the Amazon.com Shopping Cart and your purchase is protected by the A-to-z Safe Buying Guarantee. Amazon.com automatically transfers your payment to the merchant so you'll never need to pay a merchant directly. Our A-to-z Safe Buying Guarantee covers both the delivery of your item and its condition upon receipt...Read more


Heels com Shipping Rates

Shipping to (most) Domestic Destinations
  • FREE shipping is always offered on domestic United States orders. Our standard shipping is estimated at 3-5 days delivery.
  • Second Day delivery is available for a $10 surcharge.
  • Overnight Delivery is available for a $30 surcharge. Please be advised that our shipping service counts only Monday through Friday as business days when estimating the arrival day of your overnight package. 
All shipping rates and times are estimates and can vary. We cannot guarantee any delivery dates in the case of inclement weather.

Shipping to non-continental US locations and PO Boxes

Heels.com offers free shipping to PO Boxes, APO Boxes, FPO Boxes, Puerto Rico, the US Virgin Islands, Alaska and Hawaii using the US Postal Service. These orders are shipped 2-3 day Priority Air. Heels.com cannot guarantee a delivery time or date for orders shipped in this manner. They are shipped Delivery Confirmation and you are provided with a tracking number which can be used at the US Postal Service website to track the delivery of your package.

Shipping to International Destinations
  • FedEx International Economy, estimated at 3-5 business days for delivery. 
  • FedEx International Priority, estimated at 1-3 business days for delivery. 
Rates vary between $30-60 depending on location. Please be aware that these times are estimates and do not include any customs delays or local delivery delays.  Please be aware that these rates do not include any local duties or taxes. Local import fees may be charged upon your package at the time of delivery; these fees are not included in your shipping fee and are not controlled by Heels.com.

When will my order ship?

We do our very best to ship on the same business day your order is received. As long as your order clears Amazon's verification system before 5 PM EST, we will ship on the very same business day. If your order clears after 5 PM EST, it will ship on the next business day. All orders that clear after 5 PM EST on Friday will be shipped on Monday. 

When will my order arrive?

You will be notified when your order ships and provided with a tracking number. UPS and USPS usually provide an estimated date of delivery on their tracking pages. UPS and USPS can deliver anytime between 9 AM and 8 PM on the date of arrival.

What about Saturday?

Please be aware that Saturday does not count as a business day according to UPS. UPS defines business days as Monday through Friday for the purposes of delivery. 

We can, in rare cases, fulfill a Saturday delivery with a specific request to a customer service representative. Please call our customer service hotline at 1 866 334 3357 if you find yourself in need of Saturday Delivery to explore options. We will make every effort to accommodate your request and pride ourselves on our ability to offer superior customer service. 

More Questions?

Please feel free to contact our help line at 1 866 33 HEELS with further questions regarding your order!

Shipping rates depend on the selected shipping speed and weight/size of the items.

To determine the applicable shipping rate for items in your Cart:

  1. Select Proceed to Checkout
  2. Select or add your shipping address
  3. Select a shipping speed and select Continue
  4. Select a payment method and select Continue

The total shipping & handling cost will be listed under Order Summary

Shipping Policies

More Questions?

Please feel free to contact our help line at 1 866 33 HEELS with further questions regarding your order!

Privacy and Security

Privacy Policy

Heels com values the privacy of your personal data.


Tax Information

Sales tax is not separately calculated and collected in connection with items ordered from Heels com through the Amazon.com Site unless explicitly indicated as such in the ordering process. Items ordered from Heels com may be subject to tax in certain states, based on the state to which the order is shipped. If an item is subject to sales tax, in accordance with state tax laws, the tax is generally calculated on the total selling price of each individual item, including shipping and handling charges, gift-wrap charges and other service charges, less any applicable discounts. If tax is separately calculated and collected in connection with items ordered from Heels com through the Amazon.com Site, the tax amounts that appear during the ordering process are estimated - the actual taxes that will be charged to your credit card will be calculated at the time your order is processed and will appear in your order confirmation notification.

Frequently Asked Questions

A) Shipping
B) Returns
C) Problems
D) Other Questions

A) Frequently Asked Questions: Shipping 

What carrier do you use?

We ship all orders through UPS, USPS or FedEx. Most domestic orders are shipped through UPS Ground; Expedited orders are shipped using UPS's 2nd Day air service, PO boxes are shipped via USPS Priority Mail. Overnight shipping is also available. International orders are shipped via FedEx; the standard shipping is FedEx International Economy and the expedited method is FedEx International Priority.

What if UPS doesn't deliver to me?

If you are located outside of the continental US, such as Alaska or Hawaii, or other non-continental US locations such as Puerto Rico and the Virgin Islands, we can ship to you using the US Postal Service. PO Box locations and APO locations are also shipped using the USPS.

How long will my package take to arrive? 

UPS Ground is an estimated 3-5 business days to arrival. Expedited shipping, or UPS 2nd Day Air, is a guaranteed 2 business day arrival. Please be advised that business days include only Monday through Friday and exclude UPS holidays. 

International packages generally take 3-5 business days, not including customs delays. Expedited international packages take 2-3 business days, not including customs delays.

Packages shipped through the USPS generally take 2-3 business days, although we cannot guarantee an arrival time.

What about Saturday?

UPS defines business days as Monday through Friday only. While some select UPS services will occasionally deliver a package on Saturday, the weekend is not included in shipping estimates. Please keep this in mind when you are scheduling the arrival of your package.

It's Friday and I really, really need my item on Saturday!

In select cases UPS is able to offer Saturday delivery through two upgrades; an upgrade to Next Day Air and an extra $15 Saturday Delivery charge. This option is generally not available on the check out screen, but a representative can personally take care of your order should you be interested in this. Please call a representative at 1 866 334 3357 to discuss this option if you find yourself in emergency need of heels!

B) Frequently Asked Questions: Returns

What orders are acceptable for return?

We accept returns within 30 days of purchase as long as the item is completely unworn and returned with all original, undamaged packaging. 

How do you refund me?

We refund the original method of payment which you used at Amazon when placing the order. 

Is there a restocking fee?

We never charge a restocking fee at Heels com! You are always refunded the entire amount of the shoe which you purchased. 

Do you refund shipping fees?

Shipping fees are unfortunately non refundable.

How do I return my order?

Please request an RMA using Amazon's RMA system in your Amazon account. Your RMA will be approved within 48 hours. You will be emailed a bar code as well as instructions.

Please repack the shoes with all the required items in their shoe box(es) and place in a protective box. If your return is sent to us without a protective cardboard box, we will not be able to accept the return. Please make sure this merchandise is unworn and follows our guidelines for an acceptable return.

Ship your item to:
Heels.com Returns Department
550 S Caldwell St
17th Floor
Charlotte, NC 28202

Your return will be processed within 24 hours of arrival.

What about the shoe box?

All returns MUST include the original shoe box. Please make sure you place the shoe box inside a mailing box (the one it came in works just fine!). Returns which arrive where the shoe box has been taped closed and a label affixed to the outside will unfortunately be refused. 

How long do I have to return the shoes?

We offer a full credit card refund on all merchandise purchases for 30 days after the date of purchase. We are not able to accept returns after 30 days have passed.

I love Heels! What if I want store credit?

We are happy to offer you store credit with us instead of an Amazon return. Please call a customer service representative at 1 866 334 3357 to explore this option.

What situations create a problem for returns?

Heels com strives to be as flexible as possible to accept returns so that you can shop with the safety of knowing you can return your item to us easily should it not fit. We always accept all returns which meet our policies for a full credit card refund. Just make sure that it's
  1. within 30 days
  2. your shoes are unworn
  3. that you place the shoe box into a mailing box and avoid taping it up, and your return will be so very easy and fast!
C) Frequently Asked Questions: Problems With Your Order

I received the wrong item! Something's wrong with my order!

Please give our customer service representatives a call at 1 866 334 3357 and we would be happy to assist you with that as quickly as we possibly can. 

I received my item, but it doesn't really fit / I don't like it.  

Don't worry, our returns process is fast and easy. Just check out the information above to see how to return your item to us. 

I just got the shoes in the mail, and I think they're defective / something's wrong with this pair.

Please give our customer service representatives a call at 1 866 334 3357 and we would be happy to assist you with that as quickly as we possibly can. We do want to know about a defective return so that we can carefully inspect it upon return and report it to our manufacturers and suppliers. Shoes which are unworn will of course be refunded immediately; you can contact us to speak about how quickly we can reship a replacement product to you. 

Worn merchandise is guaranteed against defects for 2 weeks after delivery. Refunds can be offered for defects discovered after the shoe is worn, but before 2 weeks have elapsed.

I have worn the shoes, but now something is wrong with them.

As a reseller of merchandise manufactured by other brands, we sell as wide a variety of shoes as possible. Our team of buyers and fashion experts pick out the hottest and newest styles for you from a huge number of brands, designer names, and factories. However, since we do not manufacture the shoes, we are able to offer a limited warranty for them after purchase. 

We offer a 2 week guarantee after purchase which guarantees that the shoes arrived to you in perfect condition from the manufacturer. Please report any and all issues with your merchandise within 2 weeks of delivery and we will refund your credit card for any issues caused by poor manufacturing which arise within this period. 

If you have encountered a situation where your product became defective within 2 weeks of purchase, please give our customer service representatives a call at 1 866 334 3357 and we would be happy to assist you with that as quickly as we possibly can. 

D) Frequently Asked Questions: More Questions

Please feel free to contact our help line at 1 866 33 HEELS with further questions regarding your order! Our customer service representatives are available from 9 AM to 6 PM EST on business days to aid you. You can also always contact us via the Contact Seller form on Amazon's site.

For questions about a charge that has been made to your credit card, please contact Amazon. Questions about how to place an order? Search Amazon Help.

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