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BuyCostumes is the largest online retailer of costumes and accessories in the world. Our Mission is to offer the largest selection, lowest prices, unsurpassed customer service and most flexible return policy - online or offline. 

Our attention to detail, high standards and dedication to safe and secure online shopping helped make us the largest retailer of costumes on the internet according to the Better Business Bureau and Hitwise.

While we're honored to be the largest internet costume retail...

BuyCostumes is the largest online retailer of costumes and accessories in the world. Our Mission is to offer the largest selection, lowest prices, unsurpassed customer service and most flexible return policy - online or offline. 

Our attention to detail, high standards and dedication to safe and secure online shopping helped make us the largest retailer of costumes on the internet according to the Better Business Bureau and Hitwise.

While we're honored to be the largest internet costume retailer, we take real pride in exceeding the expectations of each and every customer. If you purchase your next costume or party supplies from BuyCostumes you can rest easy knowing you're buying from the best.

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Most of our products are backed by our Hassle Free Returns guarantee and fall under our 14 Day Return Policy. Please note that refunds are for the cost of the merchandise only and return shipping charges are not refundable.

If you return something that has been used, worn, altered, is missing items, or is without the original packaging or garment tag you will not receive a refund for that item. So please double-check to make sure you've included all of the pieces and packaging before returning anything. The following items are NEVER returnable:

Special Order Items - including all Mascots
Props that require special delivery
Partial Party Kits
Disposable Helium Tanks
Edible Items
Any item that has been worn, used or altered
Keep in mind that there may be a minimum 15% restocking fee for returned items that fall outside our normal return guidelines, including unauthorized refusal of packages. There is also a minimum 15% restocking fee if more than five of one item is ordered and returned.

There are certain items we can only take back if they’re returned in the original, unopened factory-sealed packaging. These include:

Undergarments, socks and stockings
Shoes & Boots (Does not apply to shoe covers, boot tops, or costume shoes designed for indoor use only or one time wear)
CD's and DVD's
Wigs, beards, facial hair or any other artificial hair including hair pieces, hair clips/extensions, headbands, barrettes, hair accessories, and Hats with attached hair
Prosthetics, fangs or any other fake teeth
Cosmetics
Party Supplies
Please note that costume styles can change without notice due to a change in the manufacturer's production. These changes, no matter how slight, are beyond our control. We apologize for any inconvenience. As part of our hassle free return policy you can return any item that doesn’t meet your full satisfaction.

How do I send back the item(s) I want to return?
Please read through our return policy to make sure your item is eligible for a refund. All returned items require a RAN (Return Authorization Number) that must be accessed within 14 days of the delivery date. To receive your RAN and initiate a return, access your order online by clicking here. Once you have the RAN, you must return the item to us within 14 days of the date you accessed the RAN.

You then need to send your return through a traceable shipping method to the correct address. If you return the item without the ability to track the delivery and we don't receive the item, we will not be responsible for refunding the order.

Please return all products to:

BuyCostumes.com
Attn: Returns Department
16205 West Small Road
New Berlin, WI 53151

How long will it take to receive my refund?
We generally process returns within a week of receiving the product back. During the Halloween season this process may take up to 4 weeks.

Can I exchange what I ordered?
No. We don't offer exchanges due to quick stock turn over so if you need a different size or costume, you must place a new order for the needed replacement item(s) and return the item(s) you have already received. We ask that you do this because the item you want might be out of stock by the time we receive your return. All appropriate policies apply to all returned items.

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A-to-z Guarantee

Place your merchant order through the Amazon.com Shopping Cart and your purchase is protected by the A-to-z Safe Buying Guarantee. Amazon.com automatically transfers your payment to the merchant so you'll never need to pay a merchant directly. Our A-to-z Safe Buying Guarantee covers both the delivery of your item and its condition upon receipt...Read more


BuyCostumes Shipping Rates

     

Shipping rates depend on the selected shipping speed and weight/size of the items.

To determine the applicable shipping rate for items in your Cart:

  1. Select Proceed to Checkout
  2. Select or add your shipping address
  3. Select a shipping speed and select Continue
  4. Select a payment method and select Continue

The total shipping & handling cost will be listed under Order Summary

Shipping Policies

  

Privacy and Security

Privacy Policy

BuyCostumes is a wholly owned subsidiary of BUYSEASONS, Inc. We at BuyCostumes value your business, and your trust. Therefore, we will not sell nor give away any customers' e-mail address (or any other personal information) to other businesses.


Tax Information

Wisconsin, Washington, California & New York state residents are subject to sales tax.

For questions about a charge that has been made to your credit card, please contact Amazon. Questions about how to place an order? Search Amazon Help.

Sizing Guidelines

We at BuyCostumes.com want the items you choose to fit well so they may be fully enjoyed.

Costume sizing can vary widely between manufacturers. Here are some basic guidelines that will help you select the proper size:

  • The sizing of some costumes may fall outside of normal aparel size guidelines, if that is the case, it should be reflected in the product description of each individual costume.
  • Bodysuit costumes (like superheroes) are meant to be tight fitting, please keep that in mind when selecting your size.
  • If in doubt between two sizes, it is usually best to order the larger size for a more comfortable fit.
  • Many of our costumes have elastic waists that will allow for some stretching.
  • If we have not listed a size it is either 'Standard' or 'One-size fits most'.
  • The packaging on some costumes show sizes by child years instead of child sizes. So you may order by size on the website and then once you receive the costume it shows ages on the package instead of sizes. Please look at the costume carefully, it does NOT mean that the wrong size was shipped. We apologize for any confusion this may cause.
    Here is an example of what some of the sizes/ages might be:
    • Small 4-6 (3-4 years)
    • Medium 8-10 (5-7 years)
    • Large 12-14 (8-10 years)
  • All sizes listed are in U.S sizes.

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