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toolboxsupply is committed to providing each customer with the highest standard of customer service.
Have a question for toolboxsupply?
Customer Service Phone: 518-514-2488
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Returns Policy

Our goal is that you're completely satisfied with your purchase. If for any reason, you are not satisfied, simply return your purchase in its original packaging, with your original receipt/email confirmation within 30 days from the purchase date.

    • Please examine the outer box and all contents immediately upon receipt for any signs of Wrong Item(s) Shipped/Defective/Damaged Item(s).
    • For claims, please call us at 1-(518)-514-2488   so that we can initiate the process. All claims must be initiated within 5 business days of delivery.
    • Defective/damaged merchandise can ONLY be replaced.
    • Products must be in new condition in order to receive a refund.
    • Shipping charges are not refundable.
       

Return Shipment Information

There is a 10% restocking fee on all merchandise returned. Items not returned in their original condition may be subject restocking fee of up to 50%. For your protection, please send your return via a shipping service that can be tracked, such as DHL, UPS, or FedEx. We cannot guarantee refunds for returns sent via a non-traceable method such as USPS. Please include the RMA number on the outside of the shipping package near the return address label and return packages to: 

Toolbox Supply
Attn: Returns
45 Industrial Park Rd STE #1 
Albany, NY 12206

Refunds

You should expect to receive your refund within four weeks of giving your package to the return shipper; however, in many cases you will receive a refund more quickly. We'll notify you via e-mail of your refund once we've received and processed the returned item. After four weeks, if you don't receive credit, please contact us via e-mail at 1-(518)-514-2488 so we can investigate. Please include your full name as it appeared on the order, address, order number, name of the shipper used, and the tracking number. 

Free Shipping Items

Items purchased originally with Free Shipping will have actual shipping charges deducted from the refund. Furthermore, if any order is refused by the customer, return shipping charges will be charged to the customer.  You may be responsible for return shipping costs when using an Amazon Return Label. 

Non-Refundable Items

Usually there is no Refunds or exchanges for items in the categories below. Please contact us first if you have any questions:

- Outdoor Equipment and Power Tools
- Outdoor Living and Furniture 
- Heaters and Cooling Supplies
- Special Orders  
- BBQ Grills
- Gas-Powered Items
- Oversize Items
- Items Including and over 50lbs. 
- Items that require special delivery

Product Warranties

Products come with a manufacturer's warranty. No other warranties are expressed or implied. For warranty service, you must contact the manufacturer's authorized warranty service station closest to you. This information is available either with the material shipped with the product, or from the manufacturer directly.

Changing or Canceling Your Order

Once an order is placed it can't be cancelled or altered as our system is designed to fill orders and get them on their way as quickly as possible. Most items may be returned within 30 days of the order date with a Return Authorization.

Contact this seller Phone:518-514-2488


A-to-z Guarantee

Place your merchant order through the Amazon.com Shopping Cart and your purchase is protected by the A-to-z Safe Buying Guarantee. Amazon.com automatically transfers your payment to the merchant so you'll never need to pay a merchant directly. Our A-to-z Safe Buying Guarantee covers both the delivery of your item and its condition upon receipt...Read more


toolboxsupply Shipping Rates

Shipping rates depend on the selected shipping speed and weight/size of the items.

To determine the applicable shipping rate for items in your Cart:

  1. Select Proceed to Checkout
  2. Select or add your shipping address
  3. Select a shipping speed and select Continue
  4. Select a payment method and select Continue

The total shipping & handling cost will be listed under Order Summary

Shipping Policies

Unless noted otherwise in the ordering pipeline, toolboxsupply ships all items within two days of receiving an order. You will receive notification of any delay or cancellation of your order.

Privacy and Security

Privacy Policy

toolboxsupply values the privacy of your personal data.


Tax Information

Sales tax is not separately calculated and collected in connection with items ordered from toolboxsupply through the Amazon.com Site unless explicitly indicated as such in the ordering process. Items ordered from toolboxsupply may be subject to tax in certain states, based on the state to which the order is shipped. If an item is subject to sales tax, in accordance with state tax laws, the tax is generally calculated on the total selling price of each individual item, including shipping and handling charges, gift-wrap charges and other service charges, less any applicable discounts. If tax is separately calculated and collected in connection with items ordered from toolboxsupply through the Amazon.com Site, the tax amounts that appear during the ordering process are estimated - the actual taxes that will be charged to your credit card will be calculated at the time your order is processed and will appear in your order confirmation notification.

For questions about a charge that has been made to your credit card, please contact Amazon. Questions about how to place an order? Search Amazon Help.


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