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S&D Kids started as a small store over 30 years ago on Rockaway Parkway in Brooklyn, NY. Since then it has grown into a small chain of children's department stores by staying true to their original philosophy. At S&D Kids you can always be sure that you will get the lowest prices without sacrificing quality or customer service. You will be satisfied with your experience in any department of any S&D Kids store. That's our promise!

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SUMMARY
Our goal is to ensure your complete satisfaction with your purchase.  If, for any reason, you are dissatisfied with your purchase, you may return any item in New and Unused Condition within 30 days of receipt for a refund excluding Shipping and Handling Fees (both ways).  Therefore, if you received an item from us and we offered a Free Shipping incentive on the item you will be refunded whatever the item's price was minus the cost for us to ship that item to you plus the amount that our account was charged by Amazon to issue you a Return Shipping Label.  We reserve the right to recover all expenses related to shipping and processing your order, and processing your return by deducting those expenses from the item price (up to 50%) upon issuing a refund.   Please read the full Return Policy below.

FULL RETURN POLICY & INSTRUCTIONS

If you're not completely satisfied with your purchase, you can return your ELIGIBLE items within 30-days of the original ship date.

  •  Item(s) must be in brand new and unused condition in the original packaging. 
  • All item(s) must be returned with ALL manufacturers tags attached that it came with. 
  •  Footwear Returns – Please do not put any labels or packaging tape on the actual manufacturers shoe box as we will not be able to accept this kind of return for any refund.  All shoes must be shipped back in a secure shipping box in the same order as which it was received.

We will refund your original payment method less any original shipping costs. For orders that were shipped FREE, a return shipping, handling, & restocking fee of up to $10 will be deducted (prior to adding the deduction for the cost of the shipping label that Amazon provided to you, which will also be deducted from the item’s price).

REFUSED PACKAGES & UNDELIVERABLE SHIPPING ADDRESS
If you refuse a delivery or provide an incorrect delivery address, you will be responsible for shipping charges both ways. Please note that a refund will be issued for the cost of the product only. You will NOT be reimbursed for the shipping charges. For orders shipped FREE a return shipping, handling, & restocking fee of $10 will be deducted.

NON-RETURNABLE ITEMS
To ensure product integrity, health, and hygiene, the following items are FINAL SALE and NON-RETURNABLE: Socks, Underwear, 3-Pack T-Shirt or Tank-tops, Hats, Gloves, Scarfs, Swimwear, Hair-gel, Cologne/Perfume, Watches, diapering accessories, diaper bags, diapers, diaper pails & liners, pregnancy pillows, potty seats, gliders, feeding accessories, bottles, breast pumps, wipes, thermometers, pacifiers, bathing accessories, lotions, powders, fabric, food, formula products, underwear, books or personalized items, any items requiring assembly that have been assembled, any additional items marked specifically as non-returnable or any other items that could be considered as unsanitary.

HOW TO SEND AN ITEM BACK
Amazon will provide a Prepaid Return Label on certain purchases and the cost of the label will be deducted from the refund amount. The label provided by Amazon will include all the necessary information for us to process your return but please check the label and paperwork for accuracy by making sure that it includes the order # and the correct return address.

For purchases that do not receive a Prepaid Return Label, you are responsible for the return shipping cost. You may use any shipper you would like, but we recommend purchasing tracking and insurance, as we aren't responsible for lost return shipments. Make sure to ship properly to avoid damage during shipping. Items worn, altered or damaged will not be refunded. 

Make sure to include your order # with your return to avoid any delays.  

Return Address:
S&D Kids
Returns Processing Center
61 Ethel Rd West
Piscataway, NJ 08854

Your package must be post-marked within 5 days of receiving the authorization or your Return ID # will be expired. Once we receive your return package, please allow 2-5 business days for inspection, processing, and credit confirmation. Your refund will be issued directly by Amazon to the original payment method selected. Shipping fees are non-refundable.

For questions about a charge that has been made to your credit card, please contact Amazon. Questions about how to place an order? Search Amazon Help.




S&D Online Shipping Rates


Listed below are shipping details for S&D Online, including the geographies shipped to, the service level offered, and the prices charged. Note that Media Rates are based on shipping a single item. Purchasing multiple media items results in multiple shipping charges.

Shipping rates for all products (excluding Books, Music, Video and DVD)
 
Standard
Expedited
Two-Day
One-Day
Continental US Street ETA 3 - 5 business days 1 - 3 business days 2 business days 24 hours
  per Item $0.00 $0.00 $0.00 $0.00
  per Weight (lbs) $0.50 $2.75 $4.50 $4.50
  per Shipment $6.90 $18.00 $24.99 $36.99
Alaska and Hawaii Street ETA 3 - 7 business days 1 - 3 business days --- ---
  per Item $0.00 $0.00 --- ---
  per Weight (lbs) $1.60 $3.00 --- ---
  per Shipment $25.00 $35.00 --- ---


* Shipping Rates for Books, Music, Video and DVD
Domestic Standard
4 - 14 business days
Faster Domestic Standard
3 - 5 business days**
Domestic Expedited
2 - 6 business days
Faster Domestic Expedited
1 - 3 business days**
Two Day
2 business days
One Day
24 hours
International Standard
21 - 42 business days
International Expedited
3 - 7 business days
Books $3.99 $3.99 $6.99 $6.99 $14.95 $19.99 $16.95 $46.50
Books over 1 lb. $3.99 $3.99 $6.99 $6.99 $14.95 $19.99 $24.95 $46.50
CDs, Cassettes, Vinyl $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50
VHS Videotapes $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50
DVDs $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50



* Your shipping fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
**  Available for selected items.
   Rates are based on shipping a single item. Purchasing multiple items results in multiple shipping charges-there are no "per shipment" and "per item" charges, as there are when you buy directly from Amazon.com.

Region Key
Continental US Continental US states not including Alaska and Hawaii
Alaska and Hawaii Alaska and Hawaii
US Protectorates American Samoa, Guam, Marshall Islands, Federated States of Micronesia, Northern Mariana Islands, Palau, Puerto Rico, and the Virgin Islands (U.S.)
APO/FPO Army Post Office and Fleet Post Office
Canada Canada
Europe Albania, Andorra, Austria, Belarus, Belgium, Bosnia-Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Holy See, Hungary, Iceland, Ireland, Italy, Jan Mayen Is., Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Monaco, Montenegro, the Netherlands, Norway, Poland, Portugal, Romania, Russia, San Marino, Republic of Serbia, Slovakia, Slovenia, Spain, Svalbard, Sweden, Switzerland, Turkey, Ukraine, United Kingdom and Yugoslavia
Asia Australia, Bangladesh, Bhutan, Brunei Darussalam, Cambodia, China, Christmas Island, Cook Islands, East Timor, Fiji, French Polynesia, Hong Kong, India, Indonesia, Japan, Kiribati, Lao People's Democratic Rep., Macau, Malaysia, Maldives, Mongolia, Myanmar, Nauru, Nepal, New Caledonia, New Zealand, Niue, Papua New Guinea, Philippines, Samoa, Singapore, Solomon Islands, South Korea, Sri Lanka, Taiwan, Thailand, Tonga, Tuvalu, Vanuatu and Vietnam
Outside US, Eur., CA, Asia Argentina, Brazil, Costa Rica, Israel, Mexico, South Africa, Saudi Arabia

Shipping Policies

Regular Freight - Whenever possible we will ship smaller, lighter items via UPS. Depending on how close you are to the shipping warehouse, your item will arrive between 1 and 7 business days after it leaves our warehouse. We do not require an adult signature for deliveries, but please note that the decision to leave your package without a signature is at the discretion of the shipping company.
Damaged Shipments- All shipments must be thoroughly inspected at time of delivery before signing for the product. The driver is required to wait while you inspect the product.

Visible Damage - If upon receipt of your package you see visible damage, or suspect concealed damage, you must carefully unpack and inspect the product before signing the bill of lading. If you determine the product is damaged, please reject the shipment. If you find the item to be in satisfactory condition, you should accept the item and make note of the visible damage on the bill of lading. Please call our customer service department at 1-888-4-SNDKIDS (1-888-476-3543) and let us know immediately. Your replacement will be shipped as soon as possible, usually within 24 hours (excluding weekends and holidays) for shipments that have been refused by the buyer.

Concealed Damage - If your item has concealed damage and you did not make a note on the bill of lading, you MUST contact our customer service department at 1-888-4-SNDKIDS (1-888-476-3543) within 24 hours (excluding weekends and holidays). Shipments that have been accepted, but have concealed damage will take longer. These shipments may require an inspection by the freight company. Replacements for these shipments will be made after the inspection has been accepted by the freight company.

Refusal of Delivery - If an order is refused NOT due to damage, but because the customer has decided that the shipment is not needed, the customer will be responsible for the shipping costs back to S&D Kids and any other costs that occur during the delivery process.

Damaged/Lost Merchandise - S&D Kids is not responsible for packages lost or damaged during the shipping process. The customer is responsible for contacting S&D Kids and we will contact the shipping carrier regarding lost or damaged packages. S&D Kids is unable to accept cancellations as a result of damaged or lost merchandise.

Defective - S&D Kids is committed to providing top quality merchandise and will work closely with our manufacturers to ensure product integrity. However, should you receive an item that is defective, please contact the appropriate manufacturer directly for all product warranties, defects and repair issues.

Privacy and Security

Privacy Policy

This Web site and the various content, features and services (including, but not limited to, any online customer support services) offered on this Web site (collectively, the “Site”) is owned and operated by S&D Kids Online, LLC. (sndkids.com). S&D Kids Online, LLC(sndkids.com) is committed to respecting your online privacy and recognizes your need for appropriate protection and management of any personally identifiable information (“Personal Information”) you share with us. S&D Kids Online, LLC.(sndkids.com) has established this Privacy & Security Policy to let you know what information we may collect from you on the Site and how we may use that information. Please take a moment to review the terms of our Privacy & Security Policy. By using the Site, you agree to accept the terms of our Privacy & Security Policy. If you do not agree to the terms of this Privacy & Security Policy, please do not use the Site.

Personal Information

Personal Information means any information that may be used to identify an individual, including, but not limited to, a first and last name, home or other physical address, phone number, e-mail address, credit card information and billing address. In general, you can visit the Site without telling us who you are or revealing any Personal Information about yourself. However, in order to access certain information, services or features that may be contained on the Site, we may require you to provide Personal Information. For example, we will collect certain Personal Information if you choose to subscribe to a mailing list, register for an account, participate in sweepstakes or other promotions, fill out surveys or send questions or comments to us via e-mail. If you would like to purchase products or merchandise offered for sale on the Site using a credit card, we will collect your credit card information. For requests regarding purchased products, such as requests for online customer support or notification of order status, we also may collect order-related information such as your customer number and/or service tag number.


Tax Information

Sales tax is not separately calculated and collected in connection with items ordered from S&D Online through the Amazon.com Site unless explicitly indicated as such in the ordering process. Items ordered from S&D Online may be subject to tax in certain states, based on the state to which the order is shipped. If an item is subject to sales tax, in accordance with state tax laws, the tax is generally calculated on the total selling price of each individual item, including shipping and handling charges, gift-wrap charges and other service charges, less any applicable discounts. If tax is separately calculated and collected in connection with items ordered from S&D Online through the Amazon.com Site, the tax amounts that appear during the ordering process are estimated - the actual taxes that will be charged to your credit card will be calculated at the time your order is processed and will appear in your order confirmation notification.


A-to-z Guarantee

Place your merchant order through the Amazon.com Shopping Cart and your purchase is protected by the A-to-z Safe Buying Guarantee. Amazon.com automatically transfers your payment to the merchant so you'll never need to pay a merchant directly. Our A-to-z Safe Buying Guarantee covers both the delivery of your item and its condition upon receipt...Read more

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