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Party Goods Returns

We do not accept back returns on personalized items unless they are incorrect due to a manufacturer error. Any personalized items that are returned will be destroyed and the customer will not be credited back. All items that are purchased pre-packaged must be returned factory sealed. We will be unable to refund a partial quantity of a full package.

Standard Kits,Deluxe Kits and Favor Kits: All items included in the kit(s)must be returned in their entirety to get a refund for...

Party Goods Returns

We do not accept back returns on personalized items unless they are incorrect due to a manufacturer error. Any personalized items that are returned will be destroyed and the customer will not be credited back. All items that are purchased pre-packaged must be returned factory sealed. We will be unable to refund a partial quantity of a full package.

Standard Kits,Deluxe Kits and Favor Kits: All items included in the kit(s)must be returned in their entirety to get a refund for the kit.

General Costume Returns

Costumes may only be returned, if they are unworn and in new condition with original packaging within thirty (30) days of receipt. We strongly recommend that you use our online returns website at //costumes.upsrow.com to print a prepaid label for your return shipment. Using this fast and easy tool ensures that your return package is properly tracked and delivery receipt is confirmed. When you use our pre-paid UPS shipping label, the return shipping fee of $7.99 will be deducted from the value of your returned item(s) when we process your credit.

You may also choose your own shipping method to send us your Product Returns. However, we strongly suggest that you choose a shipping method that includes the ability to track your order. We will not be held responsible for crediting your account if you cannot verify receipt of the Product Return.

All costs associated with shipping Product Returns are at the expense of the customer and are non-refundable. Once your package has been received and inspected, a credit will be issued to you for the price of the item(s) being returned. If your order was placed with a check or money order, you will receive a check.

The following accessories may only be returned if in unopened and in factory sealed packages: (including, but not limited to) make-up, hats, wigs, beards, moustaches, eyebrows, eyelashes or any other artificial hair item, teeth, undergarments including stockings, noses, CDs and video tapes. These products are NOT returnable if the package or box/bag is not factory sealed.

Returning Shoes: All shoes that are returned must be unmarked (without scuffs), unused and in new condition.

Special Order Items and all Mascot Costumes are not returnable.

Send returns to:
BIAB Returns

Missing Costumes/Products

Please note, if you are missing any items from your order or you did not receive the correct accessories/products with your order, simply give us a call and a customer care specialist will correct the issue immediately.

 

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Have a question for Birthday in a Box & Costumes?
Customer Service Phone: 605-271-7894
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Negative 15% 10% 7% 5%
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For questions about a charge that has been made to your credit card, please contact Amazon. Questions about how to place an order? Search Amazon Help.




Birthday in a Box & Costumes Shipping Rates


Listed below are shipping details for Birthday in a Box & Costumes, including the geographies shipped to, the service level offered, and the prices charged. Note that Media Rates are based on shipping a single item. Purchasing multiple media items results in multiple shipping charges.

Shipping rates for all products (excluding Books, Music, Video and DVD)
 
Standard
Continental US Street ETA 3 - 5 business days
  per Item $2.00
  per Weight (lbs) $0.00
  per Shipment $1.99
Continental US PO Box ETA 3 - 5 business days
  per Item $2.00
  per Weight (lbs) $0.00
  per Shipment $1.99
Alaska and Hawaii Street ETA 3 - 7 business days
  per Item $4.95
  per Weight (lbs) $0.00
  per Shipment $19.99
Alaska and Hawaii PO Box ETA 3 - 7 business days
  per Item $4.95
  per Weight (lbs) $0.00
  per Shipment $19.99
US Protectorates Street ETA 4 - 8 business days
  per Item $4.95
  per Weight (lbs) $0.00
  per Shipment $19.99
US Protectorates PO Box ETA 4 - 8 business days
  per Item $4.95
  per Weight (lbs) $0.00
  per Shipment $19.99
APO/FPO Street ETA 18 - 32 business days
  per Item $4.95
  per Weight (lbs) $0.00
  per Shipment $19.99
APO/FPO PO Box ETA 18 - 32 business days
  per Item $4.95
  per Weight (lbs) $0.00
  per Shipment $19.99
Canada ETA 5 - 10 business days
  per Item $3.00
  per Weight (lbs) $0.00
  per Shipment $11.99


* Shipping Rates for Books, Music, Video and DVD
Domestic Standard
4 - 14 business days
Faster Domestic Standard
3 - 5 business days**
Domestic Expedited
2 - 6 business days
Faster Domestic Expedited
1 - 3 business days**
Two Day
2 business days
One Day
24 hours
International Standard
21 - 42 business days
International Expedited
3 - 7 business days
Books $3.99 $3.99 $6.99 $6.99 $14.95 $19.99 $16.95 $46.50
Books over 1 lb. $3.99 $3.99 $6.99 $6.99 $14.95 $19.99 $24.95 $46.50
CDs, Cassettes, Vinyl $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50
VHS Videotapes $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50
DVDs $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50



* Your shipping fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
**  Available for selected items.
   Rates are based on shipping a single item. Purchasing multiple items results in multiple shipping charges-there are no "per shipment" and "per item" charges, as there are when you buy directly from Amazon.com.

Region Key
Continental US Continental US states not including Alaska and Hawaii
Alaska and Hawaii Alaska and Hawaii
US Protectorates American Samoa, Guam, Marshall Islands, Federated States of Micronesia, Northern Mariana Islands, Palau, Puerto Rico, and the Virgin Islands (U.S.)
APO/FPO Army Post Office and Fleet Post Office
Canada Canada
Europe Albania, Andorra, Austria, Belarus, Belgium, Bosnia-Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Holy See, Hungary, Iceland, Ireland, Italy, Jan Mayen Is., Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Monaco, Montenegro, the Netherlands, Norway, Poland, Portugal, Romania, Russia, San Marino, Republic of Serbia, Slovakia, Slovenia, Spain, Svalbard, Sweden, Switzerland, Turkey, Ukraine, United Kingdom and Yugoslavia
Asia Australia, Bangladesh, Bhutan, Brunei Darussalam, Cambodia, China, Christmas Island, Cook Islands, East Timor, Fiji, French Polynesia, Hong Kong, India, Indonesia, Japan, Kiribati, Lao People's Democratic Rep., Macau, Malaysia, Maldives, Mongolia, Myanmar, Nauru, Nepal, New Caledonia, New Zealand, Niue, Papua New Guinea, Philippines, Samoa, Singapore, Solomon Islands, South Korea, Sri Lanka, Taiwan, Thailand, Tonga, Tuvalu, Vanuatu and Vietnam
Outside US, Eur., CA, Asia Argentina, Brazil, Costa Rica, Israel, Mexico, South Africa, Saudi Arabia

Shipping Policies

Unless noted otherwise in the ordering pipeline, Birthday in a Box & Costumes ships all items within two days of receiving an order. You will receive notification of any delay or cancellation of your order.

Privacy and Security

Privacy Policy

Birthday in a Box & Costumes values the privacy of your personal data.


Tax Information

Sales tax is not separately calculated and collected in connection with items ordered from Birthday in a Box & Costumes through the Amazon.com Site unless explicitly indicated as such in the ordering process. Items ordered from Birthday in a Box & Costumes may be subject to tax in certain states, based on the state to which the order is shipped. If an item is subject to sales tax, in accordance with state tax laws, the tax is generally calculated on the total selling price of each individual item, including shipping and handling charges, gift-wrap charges and other service charges, less any applicable discounts. If tax is separately calculated and collected in connection with items ordered from Birthday in a Box & Costumes through the Amazon.com Site, the tax amounts that appear during the ordering process are estimated - the actual taxes that will be charged to your credit card will be calculated at the time your order is processed and will appear in your order confirmation notification.


A-to-z Guarantee

Place your merchant order through the Amazon.com Shopping Cart and your purchase is protected by the A-to-z Safe Buying Guarantee. Amazon.com automatically transfers your payment to the merchant so you'll never need to pay a merchant directly. Our A-to-z Safe Buying Guarantee covers both the delivery of your item and its condition upon receipt...Read more

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