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Melissa's Produce.

The Melissa's Story

Established in 1984 in Los Angeles, California, Melissa's is the premier source of exotic and gourmet produce in the United States. We offer hundreds of fruits and vegetables from around the globe, including Asian, Latin, and tropical specialties, a full line of organic produce, several categories of dried items (fruit, mushrooms, chiles, etc), gourmet grains, a soy-based line of vegetarian alternatives, and scores of hard to find items like fresh morels, lychees, or Italian...

The Melissa's Story

Established in 1984 in Los Angeles, California, Melissa's is the premier source of exotic and gourmet produce in the United States. We offer hundreds of fruits and vegetables from around the globe, including Asian, Latin, and tropical specialties, a full line of organic produce, several categories of dried items (fruit, mushrooms, chiles, etc), gourmet grains, a soy-based line of vegetarian alternatives, and scores of hard to find items like fresh morels, lychees, or Italian chestnuts.

Melissa's is also known for its original fresh gourmet gifts, luscious fruit baskets, and monthly fruit clubs.

Founded by Joe Hernandez, a Texas native who named the company after his daughter, Melissa's owes its success to a very loyal customer base and a close-knit family of employees dedicated to customer service. Hernandez has made the company's mission straightforward: "Give the customers what they want and keep them happy."

Melissa's employees are eager to track down those hard-to-find items and answer any questions you may have. Call us toll-free at (800) 588-0151, or write us at Melissa's, PO Box 514599, Los Angeles CA 90051, ATTN: Customer Service.

For questions regarding products, order delivery, or returns, please contact Melissa's at (800) 588-0151.

For questions about a charge that's been made to your credit card, please contact Amazon.com.

For questions about how to place an order, please visit Amazon.com's Help department.

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Customer Service Phone: 800-588-0151
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At Melissa's, we pride ourselves on offering the highest quality products available. If you are not delighted with your purchase, we will offer you the choice of an appropriate and timely replacement or a full refund.

Because of the perishable nature of all our items, we do not accept returns. All unusable products should be discarded by the recipient. 

Returning a Gift

If you are not satisfied with a gift, please call Customer Service at (800) 588-0151. If you return a gift before contacting Customer Service, we will debit the purchaser's credit card for all shipping charges.

Substitutions and Arrival Dates

If the item of your choice is unavailable or does not meet our high standards for quality, we may need to substitute an item of equal or greater value.

Unpredictable weather can delay fruit harvests up to three weeks or more. In some cases, monthly Fruit Club shipments may not be delivered until early in the month following their scheduled arrival date. For current updates, call Customer Service at (800) 588-0151.

Contact this seller Phone:800-588-0151


A-to-z Guarantee

Place your merchant order through the Amazon.com Shopping Cart and your purchase is protected by the A-to-z Safe Buying Guarantee. Amazon.com automatically transfers your payment to the merchant so you'll never need to pay a merchant directly. Our A-to-z Safe Buying Guarantee covers both the delivery of your item and its condition upon receipt...Read more


Melissa's Produce. Shipping Rates


Shipping rates depend on the selected shipping speed and weight/size of the items.

To determine the applicable shipping rate for items in your Cart:

  1. Select Proceed to Checkout
  2. Select or add your shipping address
  3. Select a shipping speed and select Continue
  4. Select a payment method and select Continue

The total shipping & handling cost will be listed under Order Summary

Shipping Policies

Melissa's ships strictly to the contiguous 48 U.S. states, plus Alaska and Hawaii. Shipments to international destinations, APO/FPO addresses, and U.S territories (such as Puerto Rico and Guam) are unavailable. Orders placed on Amazon.com with U.S. Protectorate shipping addresses will unfortunately be canceled. We apologize for any inconvenience.

Please check back with us periodically for any updates regarding our international shipping policy.

Standard Delivery

Our standard method of shipping is Ground for non-perishable items, and either 2nd Day or Next Day for perishable items. We strongly suggest providing a delivery address where someone will be able to sign for the package.

Standard orders received:

  • Monday or Tuesday ship by Wednesday (arrival date dependent on shipment method and delivery destination)
  • Wednesday through Friday ship by Monday (arrival date dependent on shipment method and delivery destination)
  • Saturday or Sunday ship by Tuesday (arrival date dependent on shipment method and delivery destination)

Express Delivery

Overnight deliveries are available upon request for an extra fee.

Privacy and Security

Privacy Policy

The privacy of those who visit our Web site is of primary concern to Melissa's. We adhere to the highest ethical standards of the industry. We automatically gather some data from everyone who visits our site, while other information is obtained at the discretion of the individual. Our sole purpose in doing this is to enhance the experience of individual shoppers on Melissa's (for example, to tailor special offers to our users or to survey our users about their shopping experience). Except as noted in the next sentence, none of this information is shared with outside parties other than companies we employ to perform functions on our behalf, to whom limited data is given as is necessary in order to complete a shopping transaction or to maintain our relationship with you, such as to customize our communications with you, if you elect to receive communications. In addition, you may elect to receive communications and special offers from other companies we have selected based upon the goods and services they provide, in which case we will share your contact information with these companies if you direct us to do so. What information is gathered, how it is obtained, and what it is used for is explained below. If you have any questions regarding our privacy policy, please contact us at (800) 588-0151 or e-mail us.

Shipping Information

The shipping information related to an order (but not the purchase information) will be shared with the shipping company that Melissa's uses for any given order.

If an order is being shipped directly from one of Melissa's partners rather than from the Melissa's warehouse, the shipping information (but not the purchase information) will be shared with that partner.

Melissa's may provide aggregate statistics about our customers, sales, traffic patterns, and related site information to reputable third-party vendors, but these statistics will include no personally identifiable information.

Communications

Melissa's is the sole owner of the information collected on their site.

As a purchaser, you should expect to receive an e-mail confirming your order, an e-mail confirming your shipment, an electronic receipt, and a paper receipt (which accompanies your order).

We also communicate with users on a regular basis to provide requested services. We reply to users' inquiries on issues relating to their account via e-mail or phone, in accordance with the user's wishes.

We employ other companies to perform functions on our behalf. Examples include fulfilling orders, delivering packages, sending postal mail and e-mail, analyzing data, providing marketing assistance, processing credit card payments, conducting customer surveys, and providing customer service. They have access to personal information needed to perform their functions but may not use it for other purposes.


Tax Information

Melissa's must collect state and local taxes on all non-food items delivered to California.

For questions about a charge that has been made to your credit card, please contact Amazon. Questions about how to place an order? Search Amazon Help.

Privacy Policy - Continued

If you've elected to receive communications from other companies, your personal contact information will be shared with those companies. We are not responsible for the privacy policies of those companies or the content of any Web sites operated by those companies, nor does Melissa's endorse them in any way. Note that if you change your mind about receiving communications from other companies at any time, you may opt out by e-mailing us or calling us toll-free at (800) 588-0151. We can also be reached by regular mail at: Melissa's, PO Box 514599, Los Angeles CA 90051, ATTN: Mailorder Dept.

Correcting, Updating, and Deleting Information

If a user's personally identifiable information (such as zip code, phone number, and e-mail or postal address) changes, or if a user no longer desires our service, we provide a way to correct, update, or delete/deactivate users' personally identifiable information. This can be done by e-mailing us or calling us toll-free at (800) 588-0151. We can also be reached by regular mail at: Melissa's, PO Box 514599, Los Angeles CA 90051, ATTN: Mailorder Dept.

Disclosure to Authorities

Melissa's cannot guarantee that all private communications and other personally identifiable information will never be disclosed in ways not otherwise described in this privacy policy. We reserve the right and may be forced to disclose any and all information to government bodies or government officials or third parties under certain circumstances, or third parties may unlawfully intercept or access transmissions or private communications. Accordingly, you authorize Melissa's to disclose any and all information about you to law enforcement or other government officials as we, in our sole discretion, believe necessary or appropriate, in connection with an investigation of fraud, intellectual property infringements, or other activity that is illegal or may expose us to legal liability.

Further, you authorize Melissa's to disclose your password, name, street address, city, state, zip code, country, phone number, e-mail address, and company as we, in our sole discretion, believe necessary or appropriate in connection with an investigation of fraud, gray market, intellectual property infringement, piracy, or other unlawful activity. Specifically, this includes exchanging such information with other companies and organizations for fraud protection and credit risk reduction. Melissa's cooperates with law enforcement inquiries and other third parties to enforce laws, intellectual property, and other rights.

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