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Goodwill Industries of Silicon Valley is a non-profit organization located in San Jose California.  Our mission is to support our employees, our customers, and people with challenging barriers to employment; to raise their standard of living and improve their lives through our services and social enterprise.  To learn more about how to get involved with our organization please search for our website online.  
Have a question for Goodwill of Silicon Valley?
Customer Service Phone: 408-869-9242
30 days90 days12 monthsLifetime
Positive 98% 97% 96% 97%
Neutral 1% 1% 1% 1%
Negative 1% 1% 2% 2%
Count1,0303,05311,24641,020

For questions about a charge that has been made to your credit card, please contact Amazon. Questions about how to place an order? Search Amazon Help.




Goodwill of Silicon Valley Shipping Rates

At this time, we only offer Standard Shipping which is $3.99 for a book.  We are in the process of implementing an Expedited Shipping service as well as International Shipping.
Listed below are shipping details for Goodwill of Silicon Valley, including the geographies shipped to, the service level offered, and the prices charged. Note that Media Rates are based on shipping a single item. Purchasing multiple media items results in multiple shipping charges.

Shipping rates for all products (excluding Books, Music, Video and DVD)
 
Standard
Continental US Street ETA 3 - 5 business days
  per Item $3.99
  per Weight (lbs) $0.00
  per Shipment $0.00
Continental US PO Box ETA 3 - 5 business days
  per Item $3.99
  per Weight (lbs) $0.00
  per Shipment $0.00
Alaska and Hawaii Street ETA 3 - 7 business days
  per Item $3.99
  per Weight (lbs) $0.00
  per Shipment $0.00
Alaska and Hawaii PO Box ETA 3 - 7 business days
  per Item $3.99
  per Weight (lbs) $0.00
  per Shipment $0.00
US Protectorates Street ETA 4 - 8 business days
  per Item $3.99
  per Weight (lbs) $0.00
  per Shipment $0.00
US Protectorates PO Box ETA 4 - 8 business days
  per Item $3.99
  per Weight (lbs) $0.00
  per Shipment $0.00
APO/FPO Street ETA 18 - 32 business days
  per Item $3.99
  per Weight (lbs) $0.00
  per Shipment $0.00
APO/FPO PO Box ETA 18 - 32 business days
  per Item $3.99
  per Weight (lbs) $0.00
  per Shipment $0.00


* Shipping Rates for Books, Music, Video and DVD
Domestic Standard
4 - 14 business days
Faster Domestic Standard
3 - 5 business days**
Domestic Expedited
2 - 6 business days
Faster Domestic Expedited
1 - 3 business days**
Two Day
2 business days
One Day
24 hours
International Standard
21 - 42 business days
International Expedited
3 - 7 business days
Books $3.99 $3.99 $6.99 $6.99 $14.95 $19.99 $16.95 $46.50
Books over 1 lb. $3.99 $3.99 $6.99 $6.99 $14.95 $19.99 $24.95 $46.50
CDs, Cassettes, Vinyl $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50
VHS Videotapes $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50
DVDs $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50



* Your shipping fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
**  Available for selected items.
   Rates are based on shipping a single item. Purchasing multiple items results in multiple shipping charges-there are no "per shipment" and "per item" charges, as there are when you buy directly from Amazon.com.

Region Key
Continental US Continental US states not including Alaska and Hawaii
Alaska and Hawaii Alaska and Hawaii
US Protectorates American Samoa, Guam, Marshall Islands, Federated States of Micronesia, Northern Mariana Islands, Palau, Puerto Rico, and the Virgin Islands (U.S.)
APO/FPO Army Post Office and Fleet Post Office
Canada Canada
Europe Albania, Andorra, Austria, Belarus, Belgium, Bosnia-Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Holy See, Hungary, Iceland, Ireland, Italy, Jan Mayen Is., Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Monaco, Montenegro, the Netherlands, Norway, Poland, Portugal, Romania, Russia, San Marino, Republic of Serbia, Slovakia, Slovenia, Spain, Svalbard, Sweden, Switzerland, Turkey, Ukraine, United Kingdom and Yugoslavia
Asia Australia, Bangladesh, Bhutan, Brunei Darussalam, Cambodia, China, Christmas Island, Cook Islands, East Timor, Fiji, French Polynesia, Hong Kong, India, Indonesia, Japan, Kiribati, Lao People's Democratic Rep., Macau, Malaysia, Maldives, Mongolia, Myanmar, Nauru, Nepal, New Caledonia, New Zealand, Niue, Papua New Guinea, Philippines, Samoa, Singapore, Solomon Islands, South Korea, Sri Lanka, Taiwan, Thailand, Tonga, Tuvalu, Vanuatu and Vietnam
Outside US, Eur., CA, Asia Argentina, Brazil, Costa Rica, Israel, Mexico, South Africa, Saudi Arabia

Shipping Policies

Items are shipped within 1 business day.  Our shipping team processes orders Monday to Friday 8:00AM to 4:30PM Pacific Time.  Orders placed before 7:00AM Pacific time will be shipped the same business day in most cases.  On rare occasions, it may take two business days especially if it's around a holiday.


All of our shipments contain a pack sheet with pricing information.  If your order is gift, please notify us immediately through the Amazon message system.  We will do our best to include a GIFT pack sheet that does not have pricing info and has a message saying the item was sent by you.  

We ship through UPS Mail Innovations (UPS MI) who collects from our facility daily, Monday to Friday.  The average delivery time for the majority of our shipments is 2-6 days from the date we shipped the package.  Depending on your address, it may take longer but should be delivered within 10 business days (under two weeks).

Each shipment has an estimated delivery time that you can view on the tracking website. This is the best way to determine when your shipment will arrive.  Tracking Website: /www.ups-mi.net/packageID/


UPS MI will then ship the packages to the closest mail facility to you before handing the package over to the US Postal Service to do the final delivery. You will not see any tracking information on USPS.com until the item has been delivered which is why you should always use the website above for the best tracking.

Please note that you may not see any updates on the tracking information until 24 hours after you receive the first shipping confirmation email from us. 

Privacy and Security

Privacy Policy

Amazon sends us the following information about you:  Name, mailing address, items you ordered.  We do not share this information for any marketing purposes with anyone.  We will only contact you by email through the Amazon.  If you would like to receive a phone call from our customer service team, please send your phone number and the best time to call you back.  Thank you.


Tax Information

We are not required by the State of California to collect sales tax on your purchase.


A-to-z Guarantee

Place your merchant order through the Amazon.com Shopping Cart and your purchase is protected by the A-to-z Safe Buying Guarantee. Amazon.com automatically transfers your payment to the merchant so you'll never need to pay a merchant directly. Our A-to-z Safe Buying Guarantee covers both the delivery of your item and its condition upon receipt...Read more

Gift Wrap

Some merchants offer gift wrapping for an additional fee. If Goodwill of Silicon Valley offers gift wrapping for an item, it will be noted in the ordering process. In these cases, you will find details of the gift wrap patterns offered and the cost of the service.

Gift Message

All of our shipments contain a pack sheet with pricing information.  If your order is gift, please notify us immediately through the Amazon message system.  We will do our best to include a GIFT pack sheet that does not have pricing info and has a message saying the item was sent by you.  It is not possible (at this time) to personalize the gift message but we are working on that.

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