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CheetahMounts is committed to providing each customer with the highest standard of customer service. If you have any questions regarding our products or company, please call us at 877-296-6412. 

Our regular business hours are:

Monday through Friday: 9:00AM to 9:00PM EST
                  
                  Saturday: 10:00AM to 6:00PM EST
                    Sunday: 12:00PM to 8:00PM EST


Have a question for CheetahMounts?
Customer Service Phone: 877-296-6412
30 days90 days12 monthsLifetime
Positive 96% 98% 100% 100%
Neutral 4% 2% 0% 0%
Negative 0% 0% 0% 0%
Count265562887,661

Returning Your Item(s)

You may return item(s) within 30 days of delivery for a refund. Item(s) should be returned in their original product packaging. We'll also pay the return shipping costs if the return is a result of our error. Just contact us at 1-1-877-300-2951or email us at CustomerService@altiaproducts.com and include a contact phone number, to obtain an RMA number.

You should expect to receive your refund within 24 business hours after we receive your item(s). We'll notify you via e-mail of your refund once we've received and processed the returned item(s).

Calculating Your Refund

A full product refund will be issued for new, unopened item(s) returned within 30 days of delivery.  Partial refunds are based under the following conditions/exceptions:

Partial refunds:

  • Any opened item(s) returned within 30 days: 15% restocking fee.
  • Any item that has been installed or is not in its original condition: 20% restocking fee.
  • Any item(s) that does not contain original packaging, manuals, hardware and accessories: 20% restocking fee plus any fee associated with replacement of the missing item(s).

Exchanges/Defective Item(s)

If you received a faulty item and need to exchange it for the same item, contact us at 1-877-300-2951 or email us at CustomerService@altiaproducts.com and include a contact phone number, to obtain an RMA number and prepaid label. A replacement item will be shipped out immediately after confirmation that the defective item is on its way back to us. All returned defective item(s) will be fully inspected. Item(s) that are not defective are subject to the standard return policy as well as the shipping cost which will be deducted from your refund.

If you would like to exchange an item for a different one, please return the original item by requesting an RMA number by following the instructions above (you will be refunded your original purchase price once we receive the item) and place another order for the item you wish to purchase. You do not have to wait for us to receive the original item before placing the new order.

For questions about a charge that has been made to your credit card, please contact Amazon. Questions about how to place an order? Search Amazon Help.




CheetahMounts Shipping Rates


Listed below are shipping details for CheetahMounts, including the geographies shipped to, the service level offered, and the prices charged. Note that Media Rates are based on shipping a single item. Purchasing multiple media items results in multiple shipping charges.

Shipping rates for all products (excluding Books, Music, Video and DVD)
 
Standard
Expedited
Continental US Street ETA 3 - 5 business days 1 - 3 business days
  per Item $0.00 $0.00
  per Weight (lbs) $0.50 $1.00
  per Shipment $4.20 $4.20


* Shipping Rates for Books, Music, Video and DVD
Domestic Standard
4 - 14 business days
Faster Domestic Standard
3 - 5 business days**
Domestic Expedited
2 - 6 business days
Faster Domestic Expedited
1 - 3 business days**
Two Day
2 business days
One Day
24 hours
International Standard
21 - 42 business days
International Expedited
3 - 7 business days
Books $3.99 $3.99 $6.99 $6.99 $14.95 $19.99 $16.95 $46.50
Books over 1 lb. $3.99 $3.99 $6.99 $6.99 $14.95 $19.99 $24.95 $46.50
CDs, Cassettes, Vinyl $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50
VHS Videotapes $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50
DVDs $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50



* Your shipping fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
**  Available for selected items.
   Rates are based on shipping a single item. Purchasing multiple items results in multiple shipping charges-there are no "per shipment" and "per item" charges, as there are when you buy directly from Amazon.com.

Region Key
Continental US Continental US states not including Alaska and Hawaii
Alaska and Hawaii Alaska and Hawaii
US Protectorates American Samoa, Guam, Marshall Islands, Federated States of Micronesia, Northern Mariana Islands, Palau, Puerto Rico, and the Virgin Islands (U.S.)
APO/FPO Army Post Office and Fleet Post Office
Canada Canada
Europe Albania, Andorra, Austria, Belarus, Belgium, Bosnia-Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Holy See, Hungary, Iceland, Ireland, Italy, Jan Mayen Is., Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Monaco, Montenegro, the Netherlands, Norway, Poland, Portugal, Romania, Russia, San Marino, Republic of Serbia, Slovakia, Slovenia, Spain, Svalbard, Sweden, Switzerland, Turkey, Ukraine, United Kingdom and Yugoslavia
Asia Australia, Bangladesh, Bhutan, Brunei Darussalam, Cambodia, China, Christmas Island, Cook Islands, East Timor, Fiji, French Polynesia, Hong Kong, India, Indonesia, Japan, Kiribati, Lao People's Democratic Rep., Macau, Malaysia, Maldives, Mongolia, Myanmar, Nauru, Nepal, New Caledonia, New Zealand, Niue, Papua New Guinea, Philippines, Samoa, Singapore, Solomon Islands, South Korea, Sri Lanka, Taiwan, Thailand, Tonga, Tuvalu, Vanuatu and Vietnam
Outside US, Eur., CA, Asia Argentina, Brazil, Costa Rica, Israel, Mexico, South Africa, Saudi Arabia

Shipping Policies

Unless noted otherwise in the ordering pipeline, CheetahMounts ships all items within two days of receiving an order. You will receive notification of any delay or cancellation of your order.

Privacy and Security

Privacy Policy

CheetahMounts values the privacy of your personal data.


Tax Information

Sales tax is not separately calculated and collected in connection with items ordered from CheetahMounts through the Amazon.com Site unless explicitly indicated as such in the ordering process. Items ordered from CheetahMounts may be subject to tax in certain states, based on the state to which the order is shipped. If an item is subject to sales tax, in accordance with state tax laws, the tax is generally calculated on the total selling price of each individual item, including shipping and handling charges, gift-wrap charges and other service charges, less any applicable discounts. If tax is separately calculated and collected in connection with items ordered from CheetahMounts through the Amazon.com Site, the tax amounts that appear during the ordering process are estimated - the actual taxes that will be charged to your credit card will be calculated at the time your order is processed and will appear in your order confirmation notification.


A-to-z Guarantee

Place your merchant order through the Amazon.com Shopping Cart and your purchase is protected by the A-to-z Safe Buying Guarantee. Amazon.com automatically transfers your payment to the merchant so you'll never need to pay a merchant directly. Our A-to-z Safe Buying Guarantee covers both the delivery of your item and its condition upon receipt...Read more

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