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CheetahMounts is committed to providing each customer with the highest standard of customer service. If you have any questions regarding our products or company, please call us at 877-296-6412. 

Our regular business hours are:

Monday through Friday: 9:00AM to 9:00PM EST
                  Saturday: 10:00AM to 6:00PM EST
                    Sunday: 12:00PM to 8:00PM EST

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Returning Your Item(s)

You may return item(s) within 30 days of delivery for a refund. Item(s) should be returned in their original product packaging. We'll also pay the return shipping costs if the return is a result of our error. Just contact us at 1-1-877-300-2951or email us at CustomerService@altiaproducts.com and include a contact phone number, to obtain an RMA number.

You should expect to receive your refund within 24 business hours after we receive your item(s). We'll notify you via e-mail of your refund once we've received and processed the returned item(s).

Calculating Your Refund

A full product refund will be issued for new, unopened item(s) returned within 30 days of delivery.  Partial refunds are based under the following conditions/exceptions:

Partial refunds:

  • Any opened item(s) returned within 30 days: 15% restocking fee.
  • Any item that has been installed or is not in its original condition: 20% restocking fee.
  • Any item(s) that does not contain original packaging, manuals, hardware and accessories: 20% restocking fee plus any fee associated with replacement of the missing item(s).

Exchanges/Defective Item(s)

If you received a faulty item and need to exchange it for the same item, contact us at 1-877-300-2951 or email us at CustomerService@altiaproducts.com and include a contact phone number, to obtain an RMA number and prepaid label. A replacement item will be shipped out immediately after confirmation that the defective item is on its way back to us. All returned defective item(s) will be fully inspected. Item(s) that are not defective are subject to the standard return policy as well as the shipping cost which will be deducted from your refund.

If you would like to exchange an item for a different one, please return the original item by requesting an RMA number by following the instructions above (you will be refunded your original purchase price once we receive the item) and place another order for the item you wish to purchase. You do not have to wait for us to receive the original item before placing the new order.

Contact this seller Phone:877-296-6412

A-to-z Guarantee

Place your merchant order through the Amazon.com Shopping Cart and your purchase is protected by the A-to-z Safe Buying Guarantee. Amazon.com automatically transfers your payment to the merchant so you'll never need to pay a merchant directly. Our A-to-z Safe Buying Guarantee covers both the delivery of your item and its condition upon receipt...Read more

CheetahMounts Shipping Rates

Shipping rates depend on the selected shipping speed and weight/size of the items.

To determine the applicable shipping rate for items in your Cart:

  1. Select Proceed to Checkout
  2. Select or add your shipping address
  3. Select a shipping speed and select Continue
  4. Select a payment method and select Continue

The total shipping & handling cost will be listed under Order Summary

Shipping Policies

Unless noted otherwise in the ordering pipeline, CheetahMounts ships all items within two days of receiving an order. You will receive notification of any delay or cancellation of your order.

Privacy and Security

Privacy Policy

CheetahMounts values the privacy of your personal data.

Tax Information

Sales tax is not separately calculated and collected in connection with items ordered from CheetahMounts through the Amazon.com Site unless explicitly indicated as such in the ordering process. Items ordered from CheetahMounts may be subject to tax in certain states, based on the state to which the order is shipped. If an item is subject to sales tax, in accordance with state tax laws, the tax is generally calculated on the total selling price of each individual item, including shipping and handling charges, gift-wrap charges and other service charges, less any applicable discounts. If tax is separately calculated and collected in connection with items ordered from CheetahMounts through the Amazon.com Site, the tax amounts that appear during the ordering process are estimated - the actual taxes that will be charged to your credit card will be calculated at the time your order is processed and will appear in your order confirmation notification.

For questions about a charge that has been made to your credit card, please contact Amazon. Questions about how to place an order? Search Amazon Help.

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