By Amazon Customer on August 10, 2017.
The item arrived in a broken box with missing parts. I contacted the seller and instead of sending replacement parts they sent me an entire complete unit by 2nd... The item arrived in a broken box with missing parts. I contacted the seller and instead of sending replacement parts they sent me an entire complete unit by 2nd day shipping. Very nice customer service. Read more Read less
By John Q. on August 9, 2017.
It works as advertised
By Randall McComas on August 4, 2017.
Open communication and honest product description. Prompt delivery.
By Paul I Chen on August 4, 2017.
Very well built and featured tripod in it's price range. Love the camera mount system, very innovative, rock solid when set up. Good buy.
By John D. on July 31, 2017.
By template-rater on template-date.
Message from Amazon: This item was fulfilled by Amazon, and we take responsibility for this fulfillment experience.
|30 days||90 days||12 months||Lifetime|
Returning Your Item(s)
You may return item(s) within 30 days of delivery for a refund. Item(s) should be returned in their original product packaging. We'll also pay the return shipping costs if the return is a result of our error. Just contact us at 1-1-877-300-2951or email us at CustomerService@altiaproducts.com and include a contact phone number, to obtain an RMA number.
You should expect to receive your refund within 24 business hours after we receive your item(s). We'll notify you via e-mail of your refund once we've received and processed the returned item(s).
Calculating Your Refund
A full product refund will be issued for new, unopened item(s) returned within 30 days of delivery. Partial refunds are based under the following conditions/exceptions:
- Any opened item(s) returned within 30 days: 15% restocking fee.
- Any item that has been installed or is not in its original condition: 20% restocking fee.
- Any item(s) that does not contain original packaging, manuals, hardware and accessories: 20% restocking fee plus any fee associated with replacement of the missing item(s).
If you received a faulty item and need to exchange it for the same item, contact us at 1-877-300-2951 or email us at CustomerService@altiaproducts.com and include a contact phone number, to obtain an RMA number and prepaid label. A replacement item will be shipped out immediately after confirmation that the defective item is on its way back to us. All returned defective item(s) will be fully inspected. Item(s) that are not defective are subject to the standard return policy as well as the shipping cost which will be deducted from your refund.
If you would like to exchange an item for a different one, please return the original item by requesting an RMA number by following the instructions above (you will be refunded your original purchase price once we receive the item) and place another order for the item you wish to purchase. You do not have to wait for us to receive the original item before placing the new order.
Contact this seller Phone:877-296-6412
CheetahMounts Shipping Rates
Listed below are shipping details for CheetahMounts, including the geographies shipped to, the service level offered, and the prices charged. Note that Media Rates are based on shipping a single item. Purchasing multiple media items results in multiple shipping charges.
|Shipping rates for all products (excluding Books, Music, Video and DVD)|
|Continental US Street||ETA||3 - 5 business days||1 - 3 business days|
|per Weight (lbs)||$0.50||$1.00|
|* Shipping Rates for Books, Music, Video and DVD|
4 - 14 business days
Faster Domestic Standard
3 - 5 business days**
2 - 6 business days
Faster Domestic Expedited
1 - 3 business days**
2 business days
21 - 42 business days
3 - 7 business days
|Books over 1 lb.||$3.99||$3.99||$6.99||$6.99||$14.95||$19.99||$24.95||$46.50|
|CDs, Cassettes, Vinyl||$3.99||$3.99||$6.19||$6.19||$14.95||$19.99||$14.95||$46.50|
* Your shipping fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
** Available for selected items.
Rates are based on shipping a single item. Purchasing multiple items results in multiple shipping charges-there are no "per shipment" and "per item" charges, as there are when you buy directly from Amazon.com.
|Continental US||Continental US states not including Alaska and Hawaii|
|Alaska and Hawaii||Alaska and Hawaii|
|US Protectorates||American Samoa, Guam, Marshall Islands, Federated States of Micronesia, Northern Mariana Islands, Palau, Puerto Rico, and the Virgin Islands (U.S.)|
|APO/FPO||Army Post Office and Fleet Post Office|
|Europe||Albania, Andorra, Austria, Belarus, Belgium, Bosnia-Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Holy See, Hungary, Iceland, Ireland, Italy, Jan Mayen Is., Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Monaco, Montenegro, the Netherlands, Norway, Poland, Portugal, Romania, Russia, San Marino, Republic of Serbia, Slovakia, Slovenia, Spain, Svalbard, Sweden, Switzerland, Turkey, Ukraine, United Kingdom and Yugoslavia|
|Asia||Australia, Bangladesh, Bhutan, Brunei Darussalam, Cambodia, China, Christmas Island, Cook Islands, East Timor, Fiji, French Polynesia, Hong Kong, India, Indonesia, Japan, Kiribati, Lao People's Democratic Rep., Macau, Malaysia, Maldives, Mongolia, Myanmar, Nauru, Nepal, New Caledonia, New Zealand, Niue, Papua New Guinea, Philippines, Samoa, Singapore, Solomon Islands, South Korea, Sri Lanka, Taiwan, Thailand, Tonga, Tuvalu, Vanuatu and Vietnam|
|Outside US, Eur., CA, Asia||Argentina, Brazil, Costa Rica, Israel, Mexico, South Africa, Saudi Arabia|
Unless noted otherwise in the ordering pipeline, CheetahMounts ships all items within two days of receiving an order. You will receive notification of any delay or cancellation of your order.
Privacy and Security
CheetahMounts values the privacy of your personal data.
Sales tax is not separately calculated and collected in connection with items ordered from CheetahMounts through the Amazon.com Site unless explicitly indicated as such in the ordering process. Items ordered from CheetahMounts may be subject to tax in certain states, based on the state to which the order is shipped. If an item is subject to sales tax, in accordance with state tax laws, the tax is generally calculated on the total selling price of each individual item, including shipping and handling charges, gift-wrap charges and other service charges, less any applicable discounts. If tax is separately calculated and collected in connection with items ordered from CheetahMounts through the Amazon.com Site, the tax amounts that appear during the ordering process are estimated - the actual taxes that will be charged to your credit card will be calculated at the time your order is processed and will appear in your order confirmation notification.