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About Cookie's


Cookies Department Stores was established in Jamaica, Queens (NY) in 1972. Today, Cookies has expanded into a seven store emporium carrying items for children and teens of all ages. With its largest store occupying over 90,000 square feet of selling space, Cookies has become known as the Worlds largest Kids Department Store and the #1 School Uniform Headquarters in the United States.

At Cookies we understand what it means to serve and appreciate our customers. We are committ...

About Cookie's


Cookies Department Stores was established in Jamaica, Queens (NY) in 1972. Today, Cookies has expanded into a seven store emporium carrying items for children and teens of all ages. With its largest store occupying over 90,000 square feet of selling space, Cookies has become known as the Worlds largest Kids Department Store and the #1 School Uniform Headquarters in the United States.

At Cookies we understand what it means to serve and appreciate our customers. We are committed to helping you find your perfect item and to retaining you as a customer for a very long time. If there is anything you need assistance with, or, if you have a special request, do not hesitate to contact us!
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Have a question for COOKIESKIDS?
Customer Service Phone: 877-942-6654
30 days90 days12 monthsLifetime
Positive 99% 99% 99% 94%
Neutral 0% 0% 0% 3%
Negative 1% 1% 1% 4%
Count5531,5748,34686,419

Returns

Here at Cookie's, we want to make sure that you are completely satisfied with your purchase. If for any reason you are unhappy with an item you have purchased, please return it within 365 days of the date of invoice. We will gladly credit your account. Underwear is not refundable. Please note: All products must be returned in their original condition, unused and unopened with all packaging included and with a copy of the invoice and the reason for return included. If your item(s) did not come with packaging, please ensure they are returned in the exact condition as you received them in. Return shipping charges are the responsibility of the customer.

At this time, we cannot offer an exchange program. If you would like an exchange, please call Cookieskids or place your order online again. The reason for this is because we do not have access to your credit card information and cannot adjust the total amount if your exchange exceeds your original purchase amount.

To return your purchase:

When you receive your purchase, examine it carefully. If for any reason you are not satisfied with the order you receive from Cookieskids.com, simply fill out the bottom portion of your invoice with the reason for your return and any other necessary information and send it back within 365 days of the invoice date. To expedite the process, please call us at 877-942-6654 to obtain a RMA#. You may return any purchase in the same bag or box that it was shipped in. Upon return and receipt of the product, Cookie's will refund, or credit the item. All products must be returned in their original condition, unworn and unwashed with tags still attached, with a copy of the invoice and the reason for return included.

NOTE: When shipping product back to Cookie's, customers should choose the same shipper as when the product was delivered, as well as insure the item for full value should anything happen during shipping. Customers should also get a tracking # for all items sent back to Cookie's as we cannot be responsible for any items lost in transit.

For questions about a charge that has been made to your credit card, please contact Amazon. Questions about how to place an order? Search Amazon Help.



COOKIESKIDS Shipping Rates

Shipping rates depend on the selected shipping speed and weight/size of the items.

To determine the applicable shipping rate for items in your Cart:

  1. Select Proceed to Checkout
  2. Select or add your shipping address
  3. Select a shipping speed and select Continue
  4. Select a payment method and select Continue

The total shiping & handling cost will be listed under Order Summary

Shipping Policies

Shipping & Handling

Some orders may require a signature at the time of delivery. Please track your package and ensure someone will be home to sign for your package. Packages returned to Cookieskids due to "Sender Unavailable" are subject to a $7 return to sender fee at our discretion.

If a customer is not home to accept a delivery after 3 attempts by UPS or if a customer refuses a shipment, the customer will be responsible for any and all shipping charges associated with that shipment.

Cookieskids offers delivery to APO, FPO and P.O. Boxes.

International Shipping

Cookie's is pleased to offer USPS International Shipping Service. International orders take 3-10 days to fulfill deliveries. Shipping charges are based on the weight of the item(s) shipped to the country of destination.

Privacy and Security

Privacy Policy

Privacy and Security

Online Ordering is Secure
We value our customers and want to make shopping online as comfortable and as safe as possible. We have taken every precaution to safeguard your financial information. Your credit card numbers are encrypted while in transit using the industry standard Secure Sockets Layer (SSL). Moreover, your credit card numbers are encrypted and stored on our isolated network, protecting them from theft or internal compromise. This system provides safe, reliable e-commerce.

In our effort to be a leader in online security, we have designed data management software systems which automatically store and protect your information. Furthermore, for added safety, if our customer service team suspects anything to be improper with your order and/or your credit card, they will contact you and get voice authorization from you.

What We Collect:
We ask you for information such as your name, e-mail address, shipping address, billing address and method of payment information that identifies you as an individual.

We store and use this information so we can process your order. If necessary, we might use this information to contact you for help processing the order. We respect your privacy. We may use your information to personalize your shopping experience (such as a personal greeting). Our secure server software encrypts all personal information, ensuring that your information stays private and protected.


About Children/Teens: like you, Cookie's is concerned about the safety of children when they use the Internet. Consistent with the Children's Online Privacy Protection Act of 1998, we will never knowingly request personally identifiable information from anyone under the age of 13 without prior verifiable parental consent.

ANYONE UNDER 18 must have their parent's or guardian's permission to order.

If we become aware that a subscriber is under the age of 13 and has registered without prior verifiable parental consent, we will remove his or her personally identifiable registration information from our files. Please note: we may nevertheless maintain a record of that person's name and address in a "do not register" file to avoid subsequent registration by a child under the age of 13.

Disclosure of Information to Third Parties:
Your personal information is used by us, our suppliers and shippers in order to process and ship your orders. Personal information includes your name, e-mail address, mailing address, method of payment information and other data that identifies you as an individual. If necessary, we might use this information to contact you for help processing the order. We respect your privacy. Our secure server software encrypts all personal information, ensuring that your information stays private and protected.

Aggregate information is general in nature and does not contain any personally identifying information. Aggregate information about traffic patterns, sales, and other site information may be shared with partners, vendors, and other reputable third parties.


Tax Information

Tax Policies

Only customers living in New York State will be charged tax. Taxes will be assessed based on State and Regional law. In New York City and other select regions of New York State, clothing and any other apparel (shoes, socks, dancewear etc.) is not taxable. The exception to this rule is if any one individual apparel item is priced over $110, that single item (not your entire cart) will be charged tax. 


A-to-z Guarantee

Place your merchant order through the Amazon.com Shopping Cart and your purchase is protected by the A-to-z Safe Buying Guarantee. Amazon.com automatically transfers your payment to the merchant so you'll never need to pay a merchant directly. Our A-to-z Safe Buying Guarantee covers both the delivery of your item and its condition upon receipt...Read more

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