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RollStone Fulfillment is a reliable, family owned, web shipping company. We stand behind everything we ship 100%. If you are unsatisfied at any time, simply contact one of our friendly customer service reps

Have a question for Rollstone?
Customer Service Phone: 855-299-0120
30 days90 days12 monthsLifetime
Positive - - - 88%
Neutral - - - 5%
Negative - - - 7%
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If for any reason, you are not completely satisfied with your RollStone Fulfillment purchase, you may return it within 30 days of receipt and receive a 100% refund (less original shipping). Please mail your return to:

Returns Department
95 Aubuchon Drive 
Westminster, MA 01473

Return shipping charges are the responsibility of the customer and are not refundable. If an item arrives damaged or defective, please contact us at 855-299-0120 and a customer service representative will arrange return service via UPS, if applicable. Please do not return damaged or defective items as we will not reimburse these shipping charges. If your order is older than 30 days, please call us at 855-299-0120 and we will authorize a return if applicable.

If you are not happy with your item for a reason other than a shipping error, damage or defect, please call us to exchange it. We will have to charge you for the new item but we will waive the ground shipping charges. Once we receive your return, we'll credit you the cost of the original item. Please call us at 855-299-0120 to arrange your exchange.

For questions about a charge that has been made to your credit card, please contact Amazon. Questions about how to place an order? Search Amazon Help.




Rollstone Shipping Rates

We calculate shipping charges by the weight and size of the item. To determine your shipping costs for an item(s), simply add the item to the Shopping Cart. The shipping charges will be displayed in the Shopping Cart before any credit card information is required. Don't worry about adding items to the Shopping Cart. You can remove them at any time.
Listed below are shipping details for Rollstone, including the geographies shipped to, the service level offered, and the prices charged. Note that Media Rates are based on shipping a single item. Purchasing multiple media items results in multiple shipping charges.

Shipping rates for all products (excluding Books, Music, Video and DVD)
 
Standard
Continental US Street ETA 3 - 5 business days
  per Item $0.00
  per Weight (lbs) $0.50
  per Shipment $7.50
Continental US PO Box ETA 3 - 5 business days
  per Item $0.00
  per Weight (lbs) $0.66
  per Shipment $7.50


* Shipping Rates for Books, Music, Video and DVD
Domestic Standard
4 - 14 business days
Faster Domestic Standard
3 - 5 business days**
Domestic Expedited
2 - 6 business days
Faster Domestic Expedited
1 - 3 business days**
Two Day
2 business days
One Day
24 hours
International Standard
21 - 42 business days
International Expedited
3 - 7 business days
Books $3.99 $3.99 $6.99 $6.99 $14.95 $19.99 $16.95 $46.50
Books over 1 lb. $3.99 $3.99 $6.99 $6.99 $14.95 $19.99 $24.95 $46.50
CDs, Cassettes, Vinyl $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50
VHS Videotapes $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50
DVDs $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50



* Your shipping fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
**  Available for selected items.
   Rates are based on shipping a single item. Purchasing multiple items results in multiple shipping charges-there are no "per shipment" and "per item" charges, as there are when you buy directly from Amazon.com.

Region Key
Continental US Continental US states not including Alaska and Hawaii
Alaska and Hawaii Alaska and Hawaii
US Protectorates American Samoa, Guam, Marshall Islands, Federated States of Micronesia, Northern Mariana Islands, Palau, Puerto Rico, and the Virgin Islands (U.S.)
APO/FPO Army Post Office and Fleet Post Office
Canada Canada
Europe Albania, Andorra, Austria, Belarus, Belgium, Bosnia-Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Holy See, Hungary, Iceland, Ireland, Italy, Jan Mayen Is., Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Monaco, Montenegro, the Netherlands, Norway, Poland, Portugal, Romania, Russia, San Marino, Republic of Serbia, Slovakia, Slovenia, Spain, Svalbard, Sweden, Switzerland, Turkey, Ukraine, United Kingdom and Yugoslavia
Asia Australia, Bangladesh, Bhutan, Brunei Darussalam, Cambodia, China, Christmas Island, Cook Islands, East Timor, Fiji, French Polynesia, Hong Kong, India, Indonesia, Japan, Kiribati, Lao People's Democratic Rep., Macau, Malaysia, Maldives, Mongolia, Myanmar, Nauru, Nepal, New Caledonia, New Zealand, Niue, Papua New Guinea, Philippines, Samoa, Singapore, Solomon Islands, South Korea, Sri Lanka, Taiwan, Thailand, Tonga, Tuvalu, Vanuatu and Vietnam
Outside US, Eur., CA, Asia Argentina, Brazil, Costa Rica, Israel, Mexico, South Africa, Saudi Arabia

Shipping Policies

We offer Standard Shipping via UPS Basic, UPS Ground or USPS Mail. All shipping requires 2-5 days of processing time before the order is actually shipped. We do not ship to any countries other than the United States (including Hawaii, Alaska, Puerto Rico and APO/FPO addresses). For larger orders, we might be able to have the item(s) shipped via common carrier.

Privacy and Security

Privacy Policy

RollStone Fulfillment is committed to protecting your privacy online. This policy explains how we collect, use, and safeguard your personal information. If you have any questions, please call toll-free 855-299-0120.

How We Protect Your Information
We maintain both electronic and procedural safeguards to ensure the maximum security of your personal information. All orders placed on our site are protected by the highest level of encryption and cannot be viewed or altered as information travels to our secure server. Once we receive your information, we store it on a secure server that is not accessible from the Internet.

Who Has Access To Your Information
Credit card transactions are processed by a trusted third-party financial institution. They receive only enough credit card and billing information to determine the validity of the card and process the transaction.

RollStone Fulfillment does not sell or share names, credit card, or any personal information with any other third party.

Additionally, we restrict access to stored personal information to only those employees who have a specific business need for utilizing it.

Use of Email
We occasionally email our customers with information about upcoming promotions, sales, new products, recipes, and exclusive special offers.

If, for any reason, you do not wish to receive this information, simply follow the instructions in each email to unsubscribe.

Please also remember that email is not encrypted and is not considered a secure method of transmitting sensitive information such as your credit card number.

RollStone Fulfillment is constantly improving the services provided to our customers. If new features affect this policy, we will post the changes on this page immediately. We urge you to review this page regularly so that you are always aware of our current privacy policy.


Tax Information

RollStone Fulfillment charges the applicable state sales tax on all orders shipping to CT, MA, NY, VT, and/or ME.


A-to-z Guarantee

Place your merchant order through the Amazon.com Shopping Cart and your purchase is protected by the A-to-z Safe Buying Guarantee. Amazon.com automatically transfers your payment to the merchant so you'll never need to pay a merchant directly. Our A-to-z Safe Buying Guarantee covers both the delivery of your item and its condition upon receipt...Read more

Gift Wrap

We do not offer Gift Wrapping.

Gift Message

We allow for an optional Gift Message to appear on the packing slip of your order. No prices will appear on packing slip.


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