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Our customer service department is open from 8am to 4pm Mountain Standard Time. Please contact us via email or by phone 877-261-5738.

Have a question for Sacks & Such?
Customer Service Phone: 877-261-5738
30 days90 days12 monthsLifetime
Positive 98% 99% 98% 95%
Neutral 2% 1% 1% 3%
Negative 0% 0% 1% 2%
Count1123661,35923,616

Satisfaction Guarantee: Your satisfaction is our business. If you are unhappy with the item for any reason simply return the item within 30 days for a full refund minus shipping costs.
 
For a refund simply: 

  •  visit www.returns.sacksandsuch.com and follow the return instructions.
  •  
  • Package the item securely.
  •    
  • Since we are not responsible for loss or damage during return shipping, please choose a carrier that insures and traces your package.
  • Please note that shipping charges are non-refundable. 
  • Return processing can take 7 days to complete. Amazon will notify you of your return via email.  Please note that shipping charges cannot be refunded.

  • Please note that shipping charges cannot be refunded. Any item that was purchased using FREE SHIPPING will incur a 20% restocking fee.

  • All returns received after 30 days will incur a 50 % restocking fee. No returns accepted after 90 days.

  • Return processing can take 7 days to complete. You will be notified of your return and refund via email.
Defective Item Guarantee: If an item has a manufacturing defect or is damaged during shipment to you, and you want to replace the item, we will we will pay the return and replacement shipping charges.

Our Guarantees are limited in liability to what is written in each guarantee and no other guarantee is stated or implied.

Customer Support: Please call 1-877-261-5738 . We are available from 8:30 am to 4:00 pm mountain time, Monday through Friday

Unfortunately, we cannot cancel orders after they are placed.

For questions about a charge that has been made to your credit card, please contact Amazon. Questions about how to place an order? Search Amazon Help.




Sacks & Such Shipping Rates



Listed below are shipping details for Sacks & Such, including the geographies shipped to, the service level offered, and the prices charged. Note that Media Rates are based on shipping a single item. Purchasing multiple media items results in multiple shipping charges.

Shipping rates for all products (excluding Books, Music, Video and DVD)
 
Standard
Expedited
Two-Day
One-Day
Continental US Street ETA 3 - 5 business days 1 - 3 business days 2 business days 24 hours
  per Item $0.00 $0.00 $0.00 $0.00
  per Weight (lbs) $1.80 $4.99 $4.99 $4.99
  per Shipment $4.89 $21.99 $24.99 $45.00
Continental US PO Box ETA 3 - 5 business days 1 - 3 business days --- ---
  per Item $0.00 $0.00 --- ---
  per Weight (lbs) $1.80 $1.25 --- ---
  per Shipment $4.89 $21.99 --- ---
Alaska and Hawaii Street ETA 3 - 7 business days 1 - 3 business days --- ---
  per Item $0.00 $0.00 --- ---
  per Weight (lbs) $2.25 $1.25 --- ---
  per Shipment $5.89 $21.99 --- ---
Alaska and Hawaii PO Box ETA 3 - 7 business days 1 - 3 business days --- ---
  per Item $0.00 $0.00 --- ---
  per Weight (lbs) $1.75 $1.25 --- ---
  per Shipment $5.89 $21.99 --- ---
US Protectorates Street ETA 4 - 8 business days 2 - 4 business days --- ---
  per Item $0.00 $0.00 --- ---
  per Weight (lbs) $1.25 $1.25 --- ---
  per Shipment $5.89 $18.99 --- ---
US Protectorates PO Box ETA 4 - 8 business days 2 - 4 business days --- ---
  per Item $0.00 $0.00 --- ---
  per Weight (lbs) $1.25 $1.25 --- ---
  per Shipment $5.89 $21.99 --- ---
APO/FPO Street ETA 18 - 32 business days 8 - 16 business days --- ---
  per Item $0.00 $0.00 --- ---
  per Weight (lbs) $1.25 $1.25 --- ---
  per Shipment $5.89 $21.99 --- ---
APO/FPO PO Box ETA 18 - 32 business days 8 - 16 business days --- ---
  per Item $0.00 $0.00 --- ---
  per Weight (lbs) $1.25 $1.25 --- ---
  per Shipment $5.89 $21.99 --- ---
Canada ETA 5 - 10 business days 2 - 4 business days --- ---
  per Item $0.00 $0.00 --- ---
  per Weight (lbs) $4.25 $6.75 --- ---
  per Shipment $18.00 $34.50 --- ---
Europe ETA 10 - 20 business days 2 - 4 business days --- ---
  per Item $0.00 $0.00 --- ---
  per Weight (lbs) $3.75 $6.75 --- ---
  per Shipment $21.00 $45.00 --- ---


* Shipping Rates for Books, Music, Video and DVD
Domestic Standard
4 - 14 business days
Faster Domestic Standard
3 - 5 business days**
Domestic Expedited
2 - 6 business days
Faster Domestic Expedited
1 - 3 business days**
Two Day
2 business days
One Day
24 hours
International Standard
21 - 42 business days
International Expedited
3 - 7 business days
Books $3.99 $3.99 $6.99 $6.99 $14.95 $19.99 $16.95 $46.50
Books over 1 lb. $3.99 $3.99 $6.99 $6.99 $14.95 $19.99 $24.95 $46.50
CDs, Cassettes, Vinyl $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50
VHS Videotapes $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50
DVDs $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50



* Your shipping fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
**  Available for selected items.
   Rates are based on shipping a single item. Purchasing multiple items results in multiple shipping charges-there are no "per shipment" and "per item" charges, as there are when you buy directly from Amazon.com.

Region Key
Continental US Continental US states not including Alaska and Hawaii
Alaska and Hawaii Alaska and Hawaii
US Protectorates American Samoa, Guam, Marshall Islands, Federated States of Micronesia, Northern Mariana Islands, Palau, Puerto Rico, and the Virgin Islands (U.S.)
APO/FPO Army Post Office and Fleet Post Office
Canada Canada
Europe Albania, Andorra, Austria, Belarus, Belgium, Bosnia-Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Holy See, Hungary, Iceland, Ireland, Italy, Jan Mayen Is., Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Monaco, Montenegro, the Netherlands, Norway, Poland, Portugal, Romania, Russia, San Marino, Republic of Serbia, Slovakia, Slovenia, Spain, Svalbard, Sweden, Switzerland, Turkey, Ukraine, United Kingdom and Yugoslavia
Asia Australia, Bangladesh, Bhutan, Brunei Darussalam, Cambodia, China, Christmas Island, Cook Islands, East Timor, Fiji, French Polynesia, Hong Kong, India, Indonesia, Japan, Kiribati, Lao People's Democratic Rep., Macau, Malaysia, Maldives, Mongolia, Myanmar, Nauru, Nepal, New Caledonia, New Zealand, Niue, Papua New Guinea, Philippines, Samoa, Singapore, Solomon Islands, South Korea, Sri Lanka, Taiwan, Thailand, Tonga, Tuvalu, Vanuatu and Vietnam
Outside US, Eur., CA, Asia Argentina, Brazil, Costa Rica, Israel, Mexico, South Africa, Saudi Arabia

Shipping Policies

Please call us at toll free 1-877-261-5738 if you have any shipping questions.

Order Processing: We review your Amazon order within 24 hours from the time you place it. If your item is in stock it is directly filled. If not we request the item. We receive shipments from our manufacturers or vendors daily. Your item at most is only a few days away from our warehouse and where it is then filled.

Unfortunatly we cannot cancel orders once they have been placed shipped.

Privacy and Security

Privacy Policy

We value and respect our customers.  We take measures to secure and protect information you provide to us.  We do not allow other companies access to our customer information.We will only share your information if we are required to do so to fill your order, or under orders from a court or law enforcement official.  In the process of filling your order we may be required to disclose it's contents and value for customs or shipping purposes.  International orders require more disclosure then domestic orders.  In all cases we will only disclose what is absolutely necessary to fill the order.

If you have any additional questions please email us at customer@sacksandsuch.com


Tax Information

Sales tax is not separately calculated and collected in connection with items ordered from Sacks & Such through the Amazon.com Site unless explicitly indicated as such in the ordering process. Items ordered from Sacks & Such may be subject to tax in certain states, based on the state to which the order is shipped. If an item is subject to sales tax, in accordance with state tax laws, the tax is generally calculated on the total selling price of each individual item, including shipping and handling charges, gift-wrap charges and other service charges, less any applicable discounts. If tax is separately calculated and collected in connection with items ordered from Sacks & Such through the Amazon.com Site, the tax amounts that appear during the ordering process are estimated - the actual taxes that will be charged to your credit card will be calculated at the time your order is processed and will appear in your order confirmation notification.


A-to-z Guarantee

Place your merchant order through the Amazon.com Shopping Cart and your purchase is protected by the A-to-z Safe Buying Guarantee. Amazon.com automatically transfers your payment to the merchant so you'll never need to pay a merchant directly. Our A-to-z Safe Buying Guarantee covers both the delivery of your item and its condition upon receipt...Read more

Contact Customer Service

For questions regarding products, order delivery, or returns, please email us at customer@sacksandsuch.com . We can also be reached by phone toll free 877-261-5738
 
  For questions about a charge that has been made to your credit card, please contact Amazon.com. For questions about how to place an order, search Amazon.com Help.

Gift Wrap

During the checkout process, you can choose from several patterns of gift-wrap.We will wrap each item in its own box with tissue paper, bow, and personalized gift card, using the paper pattern you select.

Gift Message

All gift messages are free! You can add a gift message for each item in your order. If you select one of our gift-wrap options, we will print your message on a gift card. Otherwise, we'll include your message on the packing slip.

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