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"Customers are the most important people in any business."

That's the lesson Gary Houser learned when he began his shoe career working for International Shoe Corporation while going to college in Charlotte, NC. He worked part time in stock and sales; selling women’s shoes, men’s shoes, and kids’ shoes. Before long, he was promoted to assistant manager.

Eventually, Mr. Houser was offered the manager position at Phillip Shoes in the Charlotte Town Mall. Gary was relocated several times to manage s...

"Customers are the most important people in any business."

That's the lesson Gary Houser learned when he began his shoe career working for International Shoe Corporation while going to college in Charlotte, NC. He worked part time in stock and sales; selling women’s shoes, men’s shoes, and kids’ shoes. Before long, he was promoted to assistant manager.

Eventually, Mr. Houser was offered the manager position at Phillip Shoes in the Charlotte Town Mall. Gary was relocated several times to manage stores, once to Asheville, NC and then to Charleston, WV. After paying his dues, he was transferred back to Charlotte, NC as district manager of International Shoe Company.

In 1973 Gary and a few partners had the opportunity to buy into a three-store lease operation. The department store, called Bon Marche, was headquartered in Asheville, NC. After having success with those stores, Gary decided to venture out on his own.

The first Houser Shoes opened in Gastonia, NC in 1976.  In 2000, Gary and his daughter, Beth, opened GB Shoe Warehouse - one of the Southeast's largest shoe stores. This 35,000 square foot concept store offers brand name shoes at prices up to 75 percent off regular department store prices. GB has a huge selection of Women’s Shoes, Men’s Shoes, and Children’s Shoes, all under one roof.  Around the same time, Houser Shoes ventured into selling shoes online with the development of an online store. In 2004, HouserShoes.com was launched with the goal of being a leading seller of shoes online. The website has continued to grow, expanding the product base and adding new features. Despite the lack of face to face interaction when buying shoes online, Gary Houser has always kept the same philosophy in mind – that customers are the most important people in any business.

Currently, there are approximately 150 people employed with Houser Shoes. Houser Shoes, GB Shoe Warehouse, and GB Shoes form a ten-store operation that is one of the Southeast's largest independent retailers. The company is still owned and operated by Gary Houser. We are a small company that believes in making our people feel special. We realize that our staff is the backbone of our existence, and that our customers have faces and names, not just numbers.

That's why you'll find friendly, welcoming employees at all of the Houser Shoes stores and in our online customer service department. The Houser Shoes family is made up of the kind of people who will make your shopping experience a real pleasure.

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Have a question for Houser Shoes?
Customer Service Phone: 1-866-270-8411
30 days90 days12 monthsLifetime
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Neutral 1% 3% 3% 3%
Negative 1% 1% 1% 2%
Count1856251,9766,982

Returns

We will issue your refund after we receive your return and process it.

*If you ordered the wrong size, wrong style, wrong color, shoes don't fit or you ordered too many, then you are responsible for the return shipping cost.

*Returns are normally accepted up to 30 Days after Delivery. We do make exceptions during the Holidays and when items are purchased as gifts.

*Houser Shoes is not responsible for any Return Shipping Costs outside of the Contiguous Continental United States. We do not ship outside of the Contiguous Continental United States therefore compensation can not be provided. 

*While returns may be shipped back by the most convenient method, HouserShoes.com is not responsible for lost return packages that are uninsured and untraceable.

All items must be returned in a " New or Like New" condition. Returns received in "worn" or non resalable condition are subject to a 20% - 50% restocking fee. Shoes that we are not able to resell will be returned to the Buyer and No Refund will be given.

How do I Return an Order?

Our return address is:

HouserShoes.com
Attn: Internet Returns
5418 Asheville Highway
Hendersonville, NC 28791

RA#  <----- your Return Authorization (RA) Number is the same as your order number. Please write your RA# on the outside of the box near the address.

Make sure that you return the items and the original box (if items were boxed) in "new" condition and that you do not apply any tape to the SHOE BOX when preparing the Return shipment back to HouserShoes.

A 20% restocking fee will be deducted from any return where the manufacturer's retail box has been damaged.

Ensure that you put either the original or a copy of the invoice/packing sheet that came with your package inside the return. Failure to do so could cause a delay in processing your return. Once received your refund will occur in 3-5 business days.

 For additional assistance you may call us toll free 1-866-270-8411, M-F 8am-6pm Eastern Standard Time. Closed Saturday and Sunday.

I want to do an Exchange!

Unfortunately we are unable to offer exchanges for Amazon orders through our systems return process. This includes orders that were given as gifts. In all cases the original order will be refunded and a new order must be placed. 

Should you have any questions or require further assistance please call us toll free at 1-866-207-8411, Mon thru Fri 8am to 6pm Eastern Standard Time. Closed Saturday and Sunday.

For questions about a charge that has been made to your credit card, please contact Amazon. Questions about how to place an order? Search Amazon Help.




Houser Shoes Shipping Rates

Houser Shoes always ships the business day following the receipt of an order. Our rates will vary depending upon the number of  items in your order and the urgency you specify for delivery. Standard FedEx Ground is estimated to be 1 to 5 business days (M-F) (Holidays excluded) from the East Coast to the West Coast. Times may vary due to weather and seasonal increases in shipments. If your order is $49.88 or more we will ship FREE FedEx Ground as long as you choose Ground Shipping at checkout.

Express Shipping:
 When you choose this shipping method, FedEx guarantees " delivery on the 3rd business day after the order is picked up by FedEx." If you are shipping to NC, SC, TN, KY or GA your shipment may get there faster and cheaper by selecting Ground.

When your order is $49.88 or more you will automatically get Free Ground Shipping. It is not necessary to select any method at checkout.

Listed below are shipping details for Houser Shoes, including the geographies shipped to, the service level offered, and the prices charged. Note that Media Rates are based on shipping a single item. Purchasing multiple media items results in multiple shipping charges.

Shipping Rates for all products (excluding Books, Music, Video and DVD)
All Regions
Continental US
Continental US Street · Standard · (3 - 5 business days)
Per Shipment Bands Shipment Rate
$0.00 to $49.87 $8.88
$49.88 to Up $0.00
Continental US Street · Expedited · (1 - 3 business days)
Per Shipment Bands Shipment Rate
$0.00 to Up $16.61
Continental US Street · Two-Day · (2 business days)
Per Shipment Bands Shipment Rate
$0.00 to Up $20.00

* Shipping Rates for Books, Music, Video and DVD
Domestic Standard
4 - 14 business days
Faster Domestic Standard
3 - 5 business days**
Domestic Expedited
2 - 6 business days
Faster Domestic Expedited
1 - 3 business days**
Two Day
2 business days
One Day
24 hours
International Standard
21 - 42 business days
International Expedited
3 - 7 business days
Books $3.99 $3.99 $6.99 $6.99 $14.95 $19.99 $16.95 $46.50
Books over 1 lb. $3.99 $3.99 $6.99 $6.99 $14.95 $19.99 $24.95 $46.50
CDs, Cassettes, Vinyl $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50
VHS Videotapes $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50
DVDs $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50


*  Your shipping fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
**  Available for selected items.
    Rates are based on shipping a single item. Purchasing multiple items results in multiple shipping charges-there are no "per shipment" and "per item" charges, as there are when you buy directly from Amazon.com.


Region Key
Continental US Continental US states not including Alaska and Hawaii
Alaska and Hawaii Alaska and Hawaii
US Protectorates American Samoa, Guam, Marshall Islands, Federated States of Micronesia, Northern Mariana Islands, Palau, Puerto Rico, and the Virgin Islands (U.S.)
APO/FPO Army Post Office and Fleet Post Office
Canada Canada
Europe Albania, Andorra, Austria, Belarus, Belgium, Bosnia-Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Holy See, Hungary, Iceland, Ireland, Italy, Jan Mayen Is., Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Monaco, Montenegro, the Netherlands, Norway, Poland, Portugal, Romania, Russia, San Marino, Republic of Serbia, Slovakia, Slovenia, Spain, Svalbard, Sweden, Switzerland, Turkey, Ukraine, United Kingdom and Yugoslavia
Asia Australia, Bangladesh, Bhutan, Brunei Darussalam, Cambodia, China, Christmas Island, Cook Islands, East Timor, Fiji, French Polynesia, Hong Kong, India, Indonesia, Japan, Kiribati, Lao People's Democratic Rep., Macau, Malaysia, Maldives, Mongolia, Myanmar, Nauru, Nepal, New Caledonia, New Zealand, Niue, Papua New Guinea, Philippines, Samoa, Singapore, Solomon Islands, South Korea, Sri Lanka, Taiwan, Thailand, Tonga, Tuvalu, Vanuatu and Vietnam
Outside US, Eur., CA, Asia Argentina, Brazil, Costa Rica, Israel, Mexico, South Africa, Saudi Arabia

Shipping Policies

We ship anywhere in the Continental United States. Our goal is to ship all orders the next business day after receipt (special orders and orders which require special attention may take longer). An order received on any business day ships out the next business day (Mon - Fri). Orders received on Friday will not ship out until Monday. We reserve the right to modify these rules without notification.

  • Houser Shoes currently only ships orders to locations within the Continental United States.
  • When shipping to Forwarding Company’s, it is the policy of FedEx that the package be signed for upon delivery. In these cases Houser Shoes will not liable for any loss or damages to goods ordered.
  • Houser Shoes currently only accepts payment from accounts based in the United States.
  • Weekend and Holiday deliveries are not available.
  • Houser Shoes is not responsible for delayed delivery due to inclement weather.
  • Orders with billing address errors may be delayed until the correct information is obtained.
  • Houser Shoes is not responsible for shipments that are lost or damaged in Transit by FedEx. As a courtesy Houser Shoes will, on the behalf of the customer, file a Trace and or Claim for the lost, damaged or disputed merchandise but are ultimately not responsible for any monetary loss that occurs. 
  • Please make sure the "Shipping Address" is verified. In the event of an incorrect shipping address please contact Houser Shoes customer service immediately. Houser Shoes will ship to whatever address is fed to us via Amazon Seller Central and will not be liable for shipments that are sent to an incorrect address's.
  • Charges

  • Shipping charges are calculated for your location through the FedEx service during checkout.
  • Orders totaling $49.88 or more qualify for FREE FedEx Ground shipping within the continental United States.
  • Shipping options and prices are shown during checkout or from your shopping cart.
  • Free shipping does not apply to express shipping types.
  • Express Shipping prices are based on the number of items you purchase.
  • Orders totaling less than $49.88 will require a shipping charge that is Non Refundable.

Privacy and Security

Privacy Policy

Privacy Policy

In this policy, the words "we", "our", and "us" refer to HouserShoes.com and the phrases "personally identifiable information" or "personal information" mean any information by which you can be identified or contacted, such as your name, address, e-mail address, telephone number, etc.

How We Use Your Information

We collect personally identifiable information, as defined above, from you when you place an order with us or through communications with you.

We use that information to conduct our business and to provide you with the best possible products and services. To best serve you, we may share your personally identifiable information with service providers that help us market our product. Service providers, third parties who perform services on our behalf, are contractually restricted from using your information in any manner other than in helping us to provide you with the products and services available from HouserShoes.com.

We may also, in certain instances, disclose your personally identifiable information when we have reason to believe that it is necessary to identify, contact, or bring legal action to protect your rights or the rights of HouserShoes.com or others. We may also disclose your personally identifiable information when we believe it is required by law.

Cookies

HouserShoes.com uses "cookie" and "web beacon" technology. We use cookies and web beacons to distinguish you from other visitors, track your IP address and usage of our site, and to identify the name of the Web site from which you linked to HouserShoes.com. This information is used for fulfilling contracts with our business partners, and to help us serve you better by improving our website design, as well as our products, services, and promotions. We do not otherwise track any information about your use of other websites. Non-personally identifiable information obtained through cookies and web beacons may be shared with or obtained by service providers on our behalf.

A cookie is a small data file that is placed on the hard drive of your computer when you visit a website. A "session cookie" expires immediately when you end your session (i.e., close your browser). A "persistent cookie" stores information on the hard drive so when you end your session and return to the same website at a later date, the cookie information is still available. A "web beacon" is a small string of code that represents a clear graphic image and is used in conjunction with a cookie.

When you visit our website, we may use both a session and a persistent cookie. These cookies may contain information (such as a unique user ID) that is used to track your usage of our website. A web beacon allows us to capture certain additional types of information about a visitor's actions on a web site, such as a visitor's cookie number, the time, date duration and number of page views, a description of the page where the web beacon is placed, and details about any items that were purchased. If you order from us, we may also use cookies to monitor and maintain information about your use of our website. If you have not ordered from us, we may monitor and maintain information about your use of our website in a manner that does not identify you. You can disable cookies at any time by using your browser options; however, if you turn off cookies, we will not be able to track your order or enable you to make a purchase from our website.

Preferences Regarding Your Information

To update us with your information sharing preferences, you may call 1-866-270-8411

Please note your preference as stated below:
  • "I prefer not to receive e-mail advertisements, such as updates regarding products and services, special promotions or upcoming events."
  • "I prefer not to receive direct mail advertisements, such as periodic catalogs and mailings regarding products and services, special promotions or upcoming events."

Please note that such requests may take up to six to eight weeks to become effective. You may select your email preference option during order completion. If you choose to enroll in our email list, you may change your preference at any time by clicking the link under the "Security" heading on the customer service page.

Children

HouserShoes.com will never knowingly request or collect personal information from any person under 13 years of age without prior verifiable parental consent. If we become aware that an individual is under the age of 13 and has submitted any information to HouserShoes.com for any purpose without prior verifiable parental consent, we will delete his or her information from our files.

Security

We maintain physical, electronic and procedural safeguards to protect the confidentiality and security of personally identifiable information transmitted to us using this website. To guard your information, our website uses Secure Sockets Layer (SSL) technology. SSL encrypts your credit card number, name and address so only HouserShoes.com is able to decode your information. Please note that e-mail is not encrypted and is not considered to be a secure means of transmitting credit card information.

To be sure your connection is secure, look at the bottom status bar of your browser window. If you see an unbroken key or a closed lock (depending on your browser) the SSL is active and your information is secure. Most browsers offer additional security alerts as well. If for some reason you are unable to connect to our secure server, please call us toll free at 1-866-270-8411.

Policy Changes

This policy replaces all previous disclosures we may have provided you about our information practices. We reserve the right to change this policy, and to apply any changes to information previously collected, as permitted by law. If our information practices change in the future, we will notify you by posting the policy changes on our website.



Tax Information

    Sales Tax

  • No sales tax in 45 states!
  • We are required by law to charge sales tax in states where we have a physical location.
  • Sales tax will be charged for: GA, KY, NC, SC, and TN only.


A-to-z Guarantee

Place your merchant order through the Amazon.com Shopping Cart and your purchase is protected by the A-to-z Safe Buying Guarantee. Amazon.com automatically transfers your payment to the merchant so you'll never need to pay a merchant directly. Our A-to-z Safe Buying Guarantee covers both the delivery of your item and its condition upon receipt...Read more

At Houser Shoes, we pride ourselves on our excellent customer service. We know that many times when shopping for shoes online, you probably have questions. We suggest visiting our Frequently Asked Questions page. This is where we do our best to address all of your most common questions and concerns regarding sizes, shipping, returns, coupons, and delivery.

As one of the leading online sellers of shoes for women and shoes for men, we know how important your concerns and questions are. That’s why we have compiled this page for your information. In addition to the logistics of buying online, we also address the safety and precautions we take with your personal information. We take your online identity very seriously at Houser Shoes. That’s why we use the highest standards and security practices to make sure your personal information is protected and kept private. We use a third-party service to constantly monitor and ensure our customers’ security when shopping online on our website.

You may also be wondering how we handle merchandise returns or shipping. At Houser Shoes, we want our customers to be 100 percent happy with their new shoe purchase. That’s why we accept returns of unworn merchandise within 30 days of purchase. Maybe you love your shoes, but they just don’t seem to fit perfectly. Perhaps you decide you want different color or style. Our return policy is simple. Package the shoes up as you received them and ship them back. If you need a different size, place your order at any time during the return process.

Our Houser Shoes website has been growing and expanding since 2004 and we are proud to serve customers from across the nation. Houser Shoes also has 10 retail locations sprinkled throughout the Southeast. If you live near a store, we invite you to stop in and say hello. For those who live in other areas of the country, we are more than happy to provide you the best online shoe shopping experience possible. Please note that unfortunately, we are not able to ship to PO or APO boxes at this time. All of our deliveries are shipped via FedEx shipping services. At this time, we are also unable to ship outside the US. If you wish to use a third party service, you may try iShopUSA.

We hope we can answer all of the questions you may have about shopping at Houser Shoes. If you have additional questions, we invite you to call us or send us an email outlining your questions/concerns. We will get back to you as soon as possible. Thank you for shopping at Houser Shoes!

    Do you sell used/second-hand/knock-off shoes?

  • We only sell new, first quality merchandise purchased directly from the manufacturers.

    I know my European size, what US size do I wear?

  • Often, manufacturers have different size conversions for EU to US shoe sizes.  The size provided in the drop drop down list for you to select provided both versions.  Since your foot is three-dimensional, any two-dimensional measurement can only approximate your true shoe size.  Please also keep in mind that manufacturers sizing may vary.

    If I wear a certain size in women's, what size do I wear in men's/kids'?

  • Generally, women's sizes are marked 1.5 to 2 sizes larger than men's and kids' sizes.  For example, if you wear a women's size 9, you should be able to fit into a men's size 7 or 7.5. 

    When will my shoes arrive?

  • Houser Shoes believes getting your items to you quickly is important.  We make every effort to process your order within 24 business hours.  Online orders will arrive within 3-5 business days to most locations with standard ground shipping unless you specify and pay for special shipping services.

    Do you ship to PO/APO boxes?

  • Unfortunately, we cannot ship to PO or APO boxes at this time. All of our merchandise is shipped through FedEx services.

    Do you ship outside the US?

  • Unfortunately, we cannot ship outside the US at this time. 

    Do you have any coupons?

  • Please check back periodically for coupons and special offers.  

    How safe is this site?

  • We use industry standard security practices to keep your personal data hidden and protected. This includes a current SSL certificate signed by a reputable website security company as well as regular third party website security monitoring, among other things.

Gift Wrap

Unfortunately at this time we do not provided gift wrapping services. If you are purchasing a gift for someone else, we can drop-ship that item to them if you (a) supply their address in the "ship to" or "shipping address" and make a comment or a note so we do not put the invoice with the price on it and can remove price labels from the box.

Gift Message

Unfortunately at this time we do not provided gift wrapping services. If you are purchasing a gift for someone else, we can drop-ship that item to them if you (a) supply their address in the "ship to" or "shipping address" and make a comment or a note so we do not put the invoice with the price on it and can remove price labels from the box.

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