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Please contact us at orders@ecaffeonline.com to order additional Watkins products. Octavia Tea, Tea Pockets, Lorann Oils, or Regal Products. Additional products can be ordered at www.ecaffeonline.com. Safe and secured payments made through PayPal, Google Checkout, or Amazon Payments.

Returns can be obtained by email through Amazon.com or customercare@ecaffeonline.com. Please be aware that returns are subject to a restocking fee based on the policies of eCaffé and Amazon.com and must be obtained...
Please contact us at orders@ecaffeonline.com to order additional Watkins products. Octavia Tea, Tea Pockets, Lorann Oils, or Regal Products. Additional products can be ordered at www.ecaffeonline.com. Safe and secured payments made through PayPal, Google Checkout, or Amazon Payments.

Returns can be obtained by email through Amazon.com or customercare@ecaffeonline.com. Please be aware that returns are subject to a restocking fee based on the policies of eCaffé and Amazon.com and must be obtained within 14 business days (in some cases 7 business days). We will gladly credit the return shipping costs if the return is a result of our error (you received an incorrect or damaged item, etc.). Unfortunately, we are not able to cover the cost of shipping unwanted items back to us. Lost or stolen items not shipped priority mail or signature confirmation must be handled through USPS. Buyers are encouraged to by insurance for returns as we cannot be responsible for lost or damaged returns. Returns are not accepted without authorization.

Delivery Options and Policies: Most items are delivered in 1-3 days after the stated handling time. Exception cases: In some cases the items may be delayed 1-2 weeks because of "out of stock" conditions. In rare cases it may take 1-2 months to restock items. At times, items are discontinued and "no longer available". In these cases items may be substituted for a similar item. In all exception cases buyers will be contacted.

Additional services: For smaller purchases, signature confirmation deliveries can be obtained by requesting expedient shipping and sending us an email requesting this service. Most larger orders are shipped USPS priority.

Holiday email correspondence and delivery schedule (December 23rd thru January 1st): Correspondence email respond Monday-Friday 12 noon til 7pm EST;Saturday 12 noon til 4pm EST;Our office is closed on Sunday. Our office will be closed on Thanksgiving Day, Christmas Eve, Christmas Day, New Years Eve, and New Years Day. Mail correspondence only on Memorial Day, 4th of July, Labor Day, and the day after Thanksgiving from 12 noon - 4pm. The cut-off day for a Christmas Eve Domestic delivery is December 16th (non-guaranteed). APO delivery is December 1st. International mail is November 15th for USPS first class and priority mail (both non-guaranteed).
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For questions about a charge that has been made to your credit card, please contact Amazon. Questions about how to place an order? Search Amazon Help.

Shipping Policies

Unless noted otherwise in the ordering pipeline, eCaffé ships all items within two days of receiving an order. You will receive notification of any delay or cancellation of your order.

Privacy and Security

Privacy Policy

eCaffé values the privacy of your personal data.


Tax Information

Sales tax is not separately calculated and collected in connection with items ordered from eCaffé through the Amazon.com Site unless explicitly indicated as such in the ordering process. Items ordered from eCaffé may be subject to tax in certain states, based on the state to which the order is shipped. If an item is subject to sales tax, in accordance with state tax laws, the tax is generally calculated on the total selling price of each individual item, including shipping and handling charges, gift-wrap charges and other service charges, less any applicable discounts. If tax is separately calculated and collected in connection with items ordered from eCaffé through the Amazon.com Site, the tax amounts that appear during the ordering process are estimated - the actual taxes that will be charged to your credit card will be calculated at the time your order is processed and will appear in your order confirmation notification.


A-to-z Guarantee

Place your merchant order through the Amazon.com Shopping Cart and your purchase is protected by the A-to-z Safe Buying Guarantee. Amazon.com automatically transfers your payment to the merchant so you'll never need to pay a merchant directly. Our A-to-z Safe Buying Guarantee covers both the delivery of your item and its condition upon receipt...Read more

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