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Be delighted by the unique, high-quality European toys and furniture you find at Moolka. 

Founded in 2004, Moolka is committed to bringing environmentally friendly and beautifully crafted toys to the marketplace.  We want you and your family to have the best in products that will inspire and nurture your child's imagination.  We sell only well-designed, well-made brands and have a selection that ensures that you'll find something for every child at every stage of childhood.  These are toys to gi...
Be delighted by the unique, high-quality European toys and furniture you find at Moolka. 

Founded in 2004, Moolka is committed to bringing environmentally friendly and beautifully crafted toys to the marketplace.  We want you and your family to have the best in products that will inspire and nurture your child's imagination.  We sell only well-designed, well-made brands and have a selection that ensures that you'll find something for every child at every stage of childhood.  These are toys to gift, celebrate and cherish!
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Have a question for Moolka?
Customer Service Phone: 888-505-5455
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We guarantee 100% satisfaction on all products purchased at Moolka.


If, for any reason, you are not satisfied with our merchandise, please return it within 14 days of receipt and we will refund the purchase price. When you return an item to us, you must:

(1) use the original packaging;
(2) include the original packing slip;
and
(3) the item must retain all tags and show no signs of use.

A Few Things To Note:

You are responsible for the cost of shipping unless the return/exchange is the result of an error on our part.
If you received the item as a gift, you must provide a gift receipt.
If you are returning a sale item, we can only issue you a merchandise credit.
We cannot refund any special promotions or discounts, shipping costs, or gift boxing charges unless the return/exchange is the result of a Moolka error.
We cannot refund any shipping and handling fees on drop ship items. Some of these oversized drop ship items are not returnable. Please contact our customer service department at support@moolka.com for more information on these items.
There is a 15% restocking fee for all wooden food and accessories from our Kitchen Play area, unless we are responsible for the return.
Moolka reserves the right to refuse returned merchandise if we do not receive the merchandise in original condition. In such a case, the items will be returned to you. If the shipment is rejected, we reserve the right to liquidate the inventory and withhold credit. All costs related to the return must be paid by the customer.

How do I send something back?
 
Before returning any item(s), please email our customer service department at support@moolka.com for a Return Authorization Number (RAN). Include the order number, name, address and identify the item(s) you'd like to return. Once you receive an authorization number, you can send the item(s) to the following address:

Attn: Customer Service
Moolka / Returns
9960 Glenoaks Blvd. Suite B
Sun Valley, CA 91352
U.S.A.

Please note that Moolka will not process returns without our Return Authorization Number (RAN) located on or close to the shipping label and on the original receipt inside the package.

We strongly recommend that you insure the return package. This protects you in case the shipment is damaged or lost in transit. Remember, we can only credit you for item(s) received in our warehouse. We'll send an email when your return is processed, and you'll see a credit to your card within one billing cycle. If you are returning gift or sale merchandise, we'll send you a merchandise credit via e-mail.

 

Contact this seller Phone:888-505-5455


A-to-z Guarantee

Place your merchant order through the Amazon.com Shopping Cart and your purchase is protected by the A-to-z Safe Buying Guarantee. Amazon.com automatically transfers your payment to the merchant so you'll never need to pay a merchant directly. Our A-to-z Safe Buying Guarantee covers both the delivery of your item and its condition upon receipt...Read more


Moolka Shipping Rates

  • Standard shipping (not oversized items) to Continental US: 
      • Order total $60 or more: FREE
      • Order total less than $60: Flat reate of $4.95
         
  • Oversized and special order items:
    • Depending on the item size and weight, the shipping surcharge will be added during checkout process.

Shipping rates depend on the selected shipping speed and weight/size of the items.

To determine the applicable shipping rate for items in your Cart:

  1. Select Proceed to Checkout
  2. Select or add your shipping address
  3. Select a shipping speed and select Continue
  4. Select a payment method and select Continue

The total shipping & handling cost will be listed under Order Summary

Shipping Policies

We calculate the order total after all discounts, promotions and coupons are applied and before tax (if applicable) is added.

If your order totals $60 or more (not including items that require special shipping) and the shipping destination is within the 48 states, we will pay Ground Shipping fees for you!

If we receive your order by 12p.m. PST, we'll ship it that day. Orders received after 12p.m. PST will ship the next business day. Orders placed on Saturday, Sunday or on a U.S. national holiday will ship the next business day.

 

What about oversized items? Because oversized items require special shipping considerations, a surcharge will be added to the shipping price and displayed during checkout.

What if I supplied an incorrect shipping address?

We do not assume responsibility for orders with incorrect shipping addresses. If an order is returned to us as undeliverable, we will charge the billing party any fees assessed by the shipping company.



Privacy and Security

Privacy Policy

Moolka values the privacy of your personal data.


Tax Information

We only are required to collect sales tax for shipments going to California. No sales tax is charged for any other state or territory.

For questions about a charge that has been made to your credit card, please contact Amazon. Questions about how to place an order? Search Amazon Help.


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