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About Us:

At eForCity our mission is simple:  Give our customers the best possible selection and prices on all the latest electronics accessories.  We strive for excellence in all aspects of our business.  Read why so many customers choose to shop with eForCity.

Great Quality :

All our products are carefully chosen from various reputable manufacturers. Often times these same manufacturers make the branded versions of our products. Since we put a lot of emphasis on product quality, all of our produ...

About Us:

At eForCity our mission is simple:  Give our customers the best possible selection and prices on all the latest electronics accessories.  We strive for excellence in all aspects of our business.  Read why so many customers choose to shop with eForCity.

Great Quality :

All our products are carefully chosen from various reputable manufacturers. Often times these same manufacturers make the branded versions of our products. Since we put a lot of emphasis on product quality, all of our products are carefully tested for quality assurance purposes (CE, UL Listed, RoHS, and/or ISO 9001/9002 certification) to ensure their superiority and safety.

Great Deals :

We do our best to give our customers the best deals on all electronic accessories. We minimize our marketing costs in order to maximize our customer savings!

Great Service :

At eForCity customer satisfaction is very important to us. Our customer service representatives are highly trained and dedicated to helping our customers have the very best experience when shopping with us. It’s no surprise that our website has serviced so many satisfied customers.

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Standard Return Policy

You may return your purchased items to us within 30 days for a full refund for any reason. Whether the product is defective, you simply change your mind, or are just not satisfied with the product; you are welcome to send it back to us for a replacement or a full refund. Unless another return policy is indicated on the item, products sold by eForCity® are covered by the following Standard Return Policy.

All items must be returned within 30 days from the invoice date for replacement or refund

Returned products must be in brand-new and re-sellable condition.

Shipping and handling and return shipping charges will not be refunded or reimbursed under any circumstance.

eForCity® in its sole and absolute discretion shall be the sole determiner of whether a product is in fact defective.

Returned items must include:

RMA number which you can obtain from our Customer Service by contacting us.

We reserve the right to refuse a refund request if it does not comply with these policies.

Special Return Policy

All returns under Special Return Policy have to be returned within 30 days of the invoice date (aside from Costumes/ Seasonal Products *anchor tag to Seasonal Products*)

Return for refund only. Replacement is not offered.

All returned items are subject to 15% restocking fee

Returned products must be in brand-new, un-used, undamaged and re-sellable condition.

Shipping and handling and return shipping charges will not be refunded or reimbursed under any circumstance.

eForCity® in its sole and absolute discretion shall be the sole determiner of whether a product is in fact defective.

If the fault present is deemed to be a non-manufacturing fault (due to accidental damage or mis-use), item may be returned to you at your cost.

All returns under Special Return Policy require an RMA (Return Merchandise Authorization) number which can be obtained from our Customer Service by contacting us. 

If item is damaged, defective or missing components, please contact us immediately and provide us photos of the damaged/ defective item along with your RMA request.

All items returned without RMA number will be refused. The returned items must include:

Original packaging (manufacturer's box, plastic bags, etc.)

UPC barcode. Removal of the UPC code voids any possibility of return.

Complete accessories that came with the item (antennas, remote controls, batteries, software disks, etc.)

Manufacturer documentation (manuals, warranty cards, registration information, etc.)

Original packing slip / print-out of order confirmation.

The RMA number must NOT be written on the original manufacturer's packaging.

Pet Products

Any items that are returned dirty or containing fur will be rejected without a refund.

Toy Products

Returned toy products will be refused if it contains any scratches, dirt, or sign of usage, i.e. items that have been glued, adjusted, or tampered from its original form upon arrival.

Apparel Products/ Fashion Accessories

Items can be tried and fitted but must not be worn, altered, washed or damaged. Returns must be with all tags and labels still attached.

Seasonal Products

Seasonal products, including Costumes, must be returned within 15 days of invoice date. Return can only be accepted for the reason of a wrong shipment or defective item.

Action Figure

No returns accepted unless defective products. Defective item must be reported within 7 days from the delivery.

We reserve the right to refuse a refund request if it does not comply with these policies.

Manufacturer's Warranties

eForCity® does NOT offer any returns on any products under Manufacturer's Warranties return policy unless it's a wrong or defective item.

All items must be returned in the original brand new condition.

Returning by means of Refusing Package will be charged a 15% restocking fee plus all shipping costs.

Most of the products under this return category are covered by manufacturer's warranty, please contact product's manufacturer for the warranty details.

Return Method:

To return your order, simply contact our Customer Service with your order number and return item(s) information. 

Please include a brief note or photos showing the issue if you have any additional information or comments that you would like to provide. 


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A-to-z Guarantee

Place your merchant order through the Amazon.com Shopping Cart and your purchase is protected by the A-to-z Safe Buying Guarantee. Amazon.com automatically transfers your payment to the merchant so you'll never need to pay a merchant directly. Our A-to-z Safe Buying Guarantee covers both the delivery of your item and its condition upon receipt...Read more


Eforcity Shipping Rates


Shipping rates depend on the selected shipping speed and weight/size of the items.

To determine the applicable shipping rate for items in your Cart:

  1. Select Proceed to Checkout
  2. Select or add your shipping address
  3. Select a shipping speed and select Continue
  4. Select a payment method and select Continue

The total shipping & handling cost will be listed under Order Summary

Shipping Policies

***To ensure a delivery prior December 25, please place your order with us before December 14th ,2014.


Shipping Policies:

Depending on your location and size of the order, shipments are made via UPS, DHL or United States Postal Service with a delivery confirmation. Please note that UPS will NOT deliver to P.O. boxes or APO / FPO addresses.

Orders are shipped out within 2 business (working) days, Monday thru Friday. These exclude any holidays and weekends. Orders are generally delivered within 2 weeks of the SHIPMENT date. Please note that during the holiday seasons, delivery may be delayed due to high volume.

Standard U.S. : 4 to 10 business days after shipping - ESTIMATED TIME.

Wrong Address Problems:

If there is a problem with the address causing the package to be undeliverable, the package will be sent again ONLY after if the problem is resolved and confirmed with the customer.

Privacy and Security

Privacy Policy

Your payment transaction is handled by Amazon.com.  Your credit card or bank information is never passed to Eforcity by Amazon.com.  Only order information is passed to Eforcity from Amazon.com such as billing address, shipping address, contact information, and order details. 


Tax Information

We only collect sales tax in California. For states imposing sales or use taxes, your purchase is subject to use tax unless it is specifically exempt from taxation. Your purchase is not exempt merely because it is made over the Internet or by other remote means. Many states require purchasers to file a sales/use tax return at the end of the year reporting all of the taxable purchases that were not taxed and to pay tax on those purchases. Listed below, to our best knowledge, are states that require retailers to provide notice.  It is to your best interest to find out details of how to file these returns at the websites of your respective taxing authorities.

Oklahoma

For Oklahoma purchasers, the tax may be reported and paid on the Oklahoma individual income tax return [Form 511] or by filing a consumer use tax return [Form 21-1]. The referenced forms and corresponding instructions are available on the Oklahoma Tax Commission website, www.tax.ok.gov. We are required to provide the notice above for Oklahoma purchases based on Oklahoma law (HB 2359) enacted in June 2010.

South Carolina:

Please be aware that you may owe South Carolina Use Tax on your purchases. You may visit www.sctax.org to pay the use tax or you may report and pay the tax on your South Carolina Income Tax Form. We're required to provide this notice based on South Carolina law Section 12-36-2691(E)(1).

South Dakota:

For South Dakota purchasers, the tax may be reported and paid on the South Dakota use tax form. The use tax form and corresponding instructions are available on the South Dakota Department of Revenue website. We are required to provide the notice above for South Dakota purchases based on South Dakota law (SB 146) enacted in April 2011.

Tennessee:

Please be aware that purchases shipped to Tennessee may be subject to Tennessee Use Tax (T.C.A. § 67-6-210) unless an exemption exists under Tennessee law. A sale is not exempt under Tennessee law because it is made through the Internet. Payments of applicable Tennessee use tax may be made through the Tennessee Department of Revenue's Website at //apps.tn.gov/usetax.

Vermont:

For Vermont purchasers, the tax may be reported and paid on the Vermont use tax form. The use tax form and corresponding instructions are available on the Vermont department of taxes website. We are required to provide the notice above for Vermont purchases based on Vermont law (H 436) enacted in May 2011.

Kentucky:

Please be aware that you may owe the Commonwealth of Kentucky Use Tax on your purchases. You may visit //revenue.ky.gov/individual/usetax.htm for referenced forms and filing instructions. We're required to provide this notice in accordance with KRS 139.450.

 

For questions about a charge that has been made to your credit card, please contact Amazon. Questions about how to place an order? Search Amazon Help.

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