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“We can’t grow, if you’re not happy!” That’s the overriding mantra that guides daily operations at Hinterland Trading. Every order is handled with the same care and timeliness we use when sending a gift to our loved ones. Our customer satisfaction metrics are among the very best across all our selling platforms and we work hard every day to keep it that way. Your satisfaction is our reputation. 

Hinterland Trading is a family business based in Virginia and founded by our President, Elizabeth Ryan...
“We can’t grow, if you’re not happy!” That’s the overriding mantra that guides daily operations at Hinterland Trading. Every order is handled with the same care and timeliness we use when sending a gift to our loved ones. Our customer satisfaction metrics are among the very best across all our selling platforms and we work hard every day to keep it that way. Your satisfaction is our reputation. 

Hinterland Trading is a family business based in Virginia and founded by our President, Elizabeth Ryan. Elizabeth was working as a contractor inside the Washington, D.C. Beltway when she was run over by an out of control car. Both of her legs were crushed. During her long recovery she began sketching and designing home décor items. As her strength grew so did the foundation for Hinterland Trading. At launch she had established relationships with farms in Guatemala, ceramic manufactures in Thailand, shell brokers in India, and many other places around the world that possessed unique items she needed to further her vision. The response was overwhelming. Elizabeth hired her high school and college age children and their friends to help her fill orders. Two years later her husband, Kelle Ryan, quit his D.C. Beltway job to help Elizabeth manage the rapidly growing business. 

The first “kids” Elizabeth hired started as seasonal help, but over the years and as the company grew they have taken increasing roles of responsibility including: web-site design, customer service, purchasing, production supervision, order management, and product design. All while still pursuing their higher education. This amazing group of hardworking, dedicated, and talented young men and women comprise the backbone of Hinterland Trading and are certainly its future. 

“What is the Hinterland?” you may ask. The word originates from the German word hinter (behind) + (land) and is figuratively thought of as the unexplored land. One of our most popular product lines (Tillandsia/Air Plants) are grown on a remote mountain in Guatemala and many of our other products are found just off the beaten path. We also take a great deal of inspiration from nature and the unique, so we found the name fitting.
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Customer Service Phone: 540-628-4186
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Neutral 1% 1% 0% 1%
Negative 2% 1% 0% 1%
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For questions about a charge that has been made to your credit card, please contact Amazon. Questions about how to place an order? Search Amazon Help.




Hinterland Trading Shipping Rates


Listed below are shipping details for Hinterland Trading, including the geographies shipped to, the service level offered, and the prices charged. Note that Media Rates are based on shipping a single item. Purchasing multiple media items results in multiple shipping charges.

Shipping rates for all products (excluding Books, Music, Video and DVD)
 
Standard
Expedited
Two-Day
Continental US Street ETA 3 - 5 business days 1 - 3 business days 2 business days
  per Item $0.00 $0.00 $0.00
  per Weight (lbs) $0.89 $0.99 $4.00
  per Shipment $3.50 $8.99 $20.00
Continental US PO Box ETA 3 - 5 business days 1 - 3 business days ---
  per Item $0.00 $0.00 ---
  per Weight (lbs) $0.89 $0.99 ---
  per Shipment $3.50 $8.99 ---
Alaska and Hawaii Street ETA 3 - 7 business days --- ---
  per Item $0.00 --- ---
  per Weight (lbs) $1.00 --- ---
  per Shipment $5.00 --- ---
Alaska and Hawaii PO Box ETA 3 - 7 business days --- ---
  per Item $0.00 --- ---
  per Weight (lbs) $1.00 --- ---
  per Shipment $5.00 --- ---
US Protectorates Street ETA 4 - 8 business days --- ---
  per Item $0.00 --- ---
  per Weight (lbs) $0.00 --- ---
  per Shipment $3.50 --- ---
US Protectorates PO Box ETA 4 - 8 business days --- ---
  per Item $0.00 --- ---
  per Weight (lbs) $0.00 --- ---
  per Shipment $3.50 --- ---
APO/FPO Street ETA 18 - 32 business days --- ---
  per Item $0.00 --- ---
  per Weight (lbs) $0.00 --- ---
  per Shipment $3.99 --- ---
APO/FPO PO Box ETA 18 - 32 business days --- ---
  per Item $0.00 --- ---
  per Weight (lbs) $0.00 --- ---
  per Shipment $0.00 --- ---
Canada ETA 5 - 10 business days --- ---
  per Item $0.00 --- ---
  per Weight (lbs) $0.00 --- ---
  per Shipment $0.00 --- ---


* Shipping Rates for Books, Music, Video and DVD
Domestic Standard
4 - 14 business days
Faster Domestic Standard
3 - 5 business days**
Domestic Expedited
2 - 6 business days
Faster Domestic Expedited
1 - 3 business days**
Two Day
2 business days
One Day
24 hours
International Standard
21 - 42 business days
International Expedited
3 - 7 business days
Books $3.99 $3.99 $6.99 $6.99 $14.95 $19.99 $16.95 $46.50
Books over 1 lb. $3.99 $3.99 $6.99 $6.99 $14.95 $19.99 $24.95 $46.50
CDs, Cassettes, Vinyl $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50
VHS Videotapes $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50
DVDs $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50



* Your shipping fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
**  Available for selected items.
   Rates are based on shipping a single item. Purchasing multiple items results in multiple shipping charges-there are no "per shipment" and "per item" charges, as there are when you buy directly from Amazon.com.

Region Key
Continental US Continental US states not including Alaska and Hawaii
Alaska and Hawaii Alaska and Hawaii
US Protectorates American Samoa, Guam, Marshall Islands, Federated States of Micronesia, Northern Mariana Islands, Palau, Puerto Rico, and the Virgin Islands (U.S.)
APO/FPO Army Post Office and Fleet Post Office
Canada Canada
Europe Albania, Andorra, Austria, Belarus, Belgium, Bosnia-Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Holy See, Hungary, Iceland, Ireland, Italy, Jan Mayen Is., Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Monaco, Montenegro, the Netherlands, Norway, Poland, Portugal, Romania, Russia, San Marino, Republic of Serbia, Slovakia, Slovenia, Spain, Svalbard, Sweden, Switzerland, Turkey, Ukraine, United Kingdom and Yugoslavia
Asia Australia, Bangladesh, Bhutan, Brunei Darussalam, Cambodia, China, Christmas Island, Cook Islands, East Timor, Fiji, French Polynesia, Hong Kong, India, Indonesia, Japan, Kiribati, Lao People's Democratic Rep., Macau, Malaysia, Maldives, Mongolia, Myanmar, Nauru, Nepal, New Caledonia, New Zealand, Niue, Papua New Guinea, Philippines, Samoa, Singapore, Solomon Islands, South Korea, Sri Lanka, Taiwan, Thailand, Tonga, Tuvalu, Vanuatu and Vietnam
Outside US, Eur., CA, Asia Argentina, Brazil, Costa Rica, Israel, Mexico, South Africa, Saudi Arabia

Shipping Policies

Unless noted otherwise in the ordering pipeline, Hinterland Trading ships all items within two days of receiving an order. You will receive notification of any delay or cancellation of your order.

Privacy and Security

Privacy Policy

Hinterland Trading values the privacy of your personal data.


Tax Information

Sales tax is not separately calculated and collected in connection with items ordered from Hinterland Trading through the Amazon.com Site unless explicitly indicated as such in the ordering process. Items ordered from Hinterland Trading may be subject to tax in certain states, based on the state to which the order is shipped. If an item is subject to sales tax, in accordance with state tax laws, the tax is generally calculated on the total selling price of each individual item, including shipping and handling charges, gift-wrap charges and other service charges, less any applicable discounts. If tax is separately calculated and collected in connection with items ordered from Hinterland Trading through the Amazon.com Site, the tax amounts that appear during the ordering process are estimated - the actual taxes that will be charged to your credit card will be calculated at the time your order is processed and will appear in your order confirmation notification.


A-to-z Guarantee

Place your merchant order through the Amazon.com Shopping Cart and your purchase is protected by the A-to-z Safe Buying Guarantee. Amazon.com automatically transfers your payment to the merchant so you'll never need to pay a merchant directly. Our A-to-z Safe Buying Guarantee covers both the delivery of your item and its condition upon receipt...Read more

Q: What if I am not completely satisfied by my transaction with Hinterland Trading? 
A: Please contact us. We are a family run business who's goal is to treat you as we would like to be treated. If for any reason you are not  100% satisfied let us know and we promise a response and resolution within 24 hours. We can't grow if your not happy! 







 

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