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New Open Box

100% Satisfaction Guaranteed!

 New Open Box is the online leader in selling New, Open Boxed, and Used consumer electronics for the past 10 years. Please check-in with us daily to see what deals and steals we are offering today!

Our highly experienced customer service team is extremely knowledgeable and here to assist you with all your needs. We strive on our 100% Customer Satisfaction Guarantee!With our fast, safe and secure shipping policy you can be sure to receive your item o...

New Open Box

100% Satisfaction Guaranteed!

 New Open Box is the online leader in selling New, Open Boxed, and Used consumer electronics for the past 10 years. Please check-in with us daily to see what deals and steals we are offering today!

Our highly experienced customer service team is extremely knowledgeable and here to assist you with all your needs. We strive on our 100% Customer Satisfaction Guarantee! With our fast, safe and secure shipping policy you can be sure to receive your item on time and in tact.

We would like to encourage you to write us with any questions, comments or concerns you may have so that we may assist you in your purchase. Live help is always around and we promise to answer all your questions or concerns promptly. Please allow up to 24 hours to receive a response due to high volume of emails. Again, we at New Open Box try to exceed our customers expectations. Thanks for taking the time to check out our store and if there is anything you need please don't hesitate to contact us.

Thank you,

New Open Box
Customer Service Team

Mon-Fri 9:00am - 6:00pm (PST)
Saturday & Sunday - Closed

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Have a question for New Open Box?
Customer Service Phone: 866-253-1099
30 days90 days12 monthsLifetime
Positive - 100% 96% 92%
Neutral - 0% 0% 3%
Negative - 0% 4% 5%
Count0628697

For questions about a charge that has been made to your credit card, please contact Amazon. Questions about how to place an order? Search Amazon Help.




New Open Box Shipping Rates



Listed below are shipping details for New Open Box, including the geographies shipped to, the service level offered, and the prices charged. Note that Media Rates are based on shipping a single item. Purchasing multiple media items results in multiple shipping charges.

Shipping rates for all products (excluding Books, Music, Video and DVD)
 
Standard
Continental US Street ETA 3 - 5 business days
  per Item $0.00
  per Weight (lbs) $0.00
  per Shipment $0.00


* Shipping Rates for Books, Music, Video and DVD
Domestic Standard
4 - 14 business days
Faster Domestic Standard
3 - 5 business days**
Domestic Expedited
2 - 6 business days
Faster Domestic Expedited
1 - 3 business days**
Two Day
2 business days
One Day
24 hours
International Standard
21 - 42 business days
International Expedited
3 - 7 business days
Books $3.99 $3.99 $6.99 $6.99 $14.95 $19.99 $16.95 $46.50
Books over 1 lb. $3.99 $3.99 $6.99 $6.99 $14.95 $19.99 $24.95 $46.50
CDs, Cassettes, Vinyl $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50
VHS Videotapes $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50
DVDs $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50



* Your shipping fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
**  Available for selected items.
   Rates are based on shipping a single item. Purchasing multiple items results in multiple shipping charges-there are no "per shipment" and "per item" charges, as there are when you buy directly from Amazon.com.

Region Key
Continental US Continental US states not including Alaska and Hawaii
Alaska and Hawaii Alaska and Hawaii
US Protectorates American Samoa, Guam, Marshall Islands, Federated States of Micronesia, Northern Mariana Islands, Palau, Puerto Rico, and the Virgin Islands (U.S.)
APO/FPO Army Post Office and Fleet Post Office
Canada Canada
Europe Albania, Andorra, Austria, Belarus, Belgium, Bosnia-Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Holy See, Hungary, Iceland, Ireland, Italy, Jan Mayen Is., Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Monaco, Montenegro, the Netherlands, Norway, Poland, Portugal, Romania, Russia, San Marino, Republic of Serbia, Slovakia, Slovenia, Spain, Svalbard, Sweden, Switzerland, Turkey, Ukraine, United Kingdom and Yugoslavia
Asia Australia, Bangladesh, Bhutan, Brunei Darussalam, Cambodia, China, Christmas Island, Cook Islands, East Timor, Fiji, French Polynesia, Hong Kong, India, Indonesia, Japan, Kiribati, Lao People's Democratic Rep., Macau, Malaysia, Maldives, Mongolia, Myanmar, Nauru, Nepal, New Caledonia, New Zealand, Niue, Papua New Guinea, Philippines, Samoa, Singapore, Solomon Islands, South Korea, Sri Lanka, Taiwan, Thailand, Tonga, Tuvalu, Vanuatu and Vietnam
Outside US, Eur., CA, Asia Argentina, Brazil, Costa Rica, Israel, Mexico, South Africa, Saudi Arabia

Shipping Policies

All items except televisions ship within one business day via FedEx Home Delivery.

Large/Over-weight items will be shipped within two business days by either FedEx Home Delivery or Pilot Freight Services (At our own discretion).

Excluded Shipping Locations
Africa, Asia, Central America and Caribbean, Europe, Middle East, Oceania, Southeast Asia, South America, Alaska/Hawaii, US Protectorates, APO/FPO, PO Box

We are confident that you will be pleasantly surprised at the speed you receive your item!

Privacy and Security

Privacy Policy

We do not release any customer or contact information to any third party vendors or affiliates. All information stored in the Amazon database will remain secure only to New Open Box.

Thank you


Tax Information

We charge sales tax for all California and Arizona buyers.


A-to-z Guarantee

Place your merchant order through the Amazon.com Shopping Cart and your purchase is protected by the A-to-z Safe Buying Guarantee. Amazon.com automatically transfers your payment to the merchant so you'll never need to pay a merchant directly. Our A-to-z Safe Buying Guarantee covers both the delivery of your item and its condition upon receipt...Read more

Q. What is the best way to contact NewOpenBox?

A.  The quickest and most secure way to reach us is through the “Amazon Messaging System”.  Please expect a response within One Business Day, Monday through Friday 9:00 AM - 6:00 PM (PST). Please note we are closed on Saturdays and Sundays.

Q. How do you ship your items?

A. We ship the majority of our items via FedEx Home Delivery; large/over-weight items via FedEx Home Delivery or Pilot Freight Services. For more details please refer to our shipping policies.

Q. Do you offer international shipping?

A. Unfortunately, we do not ship internationally at the time. We only ship to the lower 48 United States.

Q. Do you offer local pick-ups?

A. We do not offer Local Pick-Ups at this time. 

Q. What if I want to return my item?

A. We currently have a 30 day return policy after you receive your item. Please contact us via the Amazon Messaging System for us to supply you with a RMA number and instructions on how to initiate your return.

Q. Do you have any additional manufacturer's warranty information or the serial number for this item I like?

A. Unfortunately, due to the high volume of inventory turnover we experience at NewOpenBox, we are unable to provide the specific manufacturer warranty terms and serial number of the item you may receive. However, we do offer extended warranties. Please contact us through the Amazon Messaging System for Extended Warranty Options. 

Q. Does my item come with its original manufactured box?

A. Yes, you will receive your item in its original manufactured box, unless otherwise specified in the listing.

Q. What is the condition scale NewOpenBox uses to classify items?

A. Please refer to Amazon.com condition guidelines.

Return Policy

***PLEASE REVIEW OUR RETURN POLICY CAREFULLY! ALL RETURNS MUST BE APPROVED BEFORE RETURNING ANY PRODUCT(S)!***

Contact Information:
Please contact us with any questions or concerns by emailing us through Amazon Messages or by calling us using our toll-free number for assistance. Please allow up to 1 business day for a response due to the high volume of emails we receive. We will be sure to address any questions or issues you may have ASAP.

Unsatisfied Returns or Cancellations:
All unsatisfied returns or cancellations will be subject to a 15% re-stocking fee, which can also be applied immediately towards another purchase. The customer is fully responsible for returning the product back to our location for a refund or exchange. The customer is fully responsible for returning the product in the same condition and with the same accessories it was sent with or we will deduct this from total refund amount based on the accessories value, or different condition of the item. The customer will have a total of 30 days to make a return after item is received in their possession. If the 30 days have passed, we will be unable to accept the return.

Defective or Significantly not as Described:
If you would like to return the item because it is defective or significantly not as described, you must call or contact us directly through the Amazon Messaging System or by phone within 14 days of having the item in your possession. Once the item has been returned, there is a 24 hour inspection period where the item will be inspected to ensure its Non-Functionality, or other reason for return. If the item is working properly you may choose to have the item returned to you at your own expense otherwise it will be considered an "Unsatisfied Return". If the item is not functioning, you will receive an exchange (if requested and available), or a full refund within 2 business days. The customer will have a total of 30 days to make a return after item is received in their possession. If the 30 days have passed, we will be unable to accept the return.

Return Policy

Q. What Is Your Company Return Policy?
A. We ask that you contact us first regarding any concerns or issues for the absolute best assistance. Your item is eligible for return within 30 days of receiving your item and must fall under one of the following issues:
1- Your item was received "dead on arrival".
2- You received your item in damaged condition.
3- Item is non-functional.
4- Item is not as described (must be specific).
Please not that all unsatisfied returns are subject to a 15 percent restocking fee. New Open Box Online reserves the right to test "dead on arrival" returns and impose a customer fee equal to 15 percent of the product sales price if the customer misrepresents the condition of the product. Any returned item that is damaged through customer misuse, is missing parts, or is in unsellable condition due to customer tampering will result in the customer being charged a higher restocking fee based on the condition of the product. New Open Box Online will not accept any returns more than 30 days after you receive the shipment.

Gift Wrap


Gift Message

Unfortunately we do not offer any gift services at this time. We apologize for any inconvenience.

Thank you!

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