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Unused items in their original, unopened packaging can be returned for credit of the purchase price, less a 15% restocking fee and original shipping cost, within 30 days. Your return must be postmarked no later than 30 days from the date you received your order. No returns will be accepted after 30 days. Buyer to pay return shipping, unless the return is due to our mistake. Returns of items that have been opened will not be accepted.

Before returning your item, please email us to obtain a Return Authorization Number . Send returns to:

Niagara Cycle Works
2749 Military Rd
RMA # ____________
Niagara Falls, NY 14304

Packages without an RMA number written on the outside of the box will be refused and returned to sender.

Due to the nature of the product, complete bicycles and unicycles are non-returnable. If you have any product questions, please email customer service prior to ordering.

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A-to-z Guarantee

Place your merchant order through the Amazon.com Shopping Cart and your purchase is protected by the A-to-z Safe Buying Guarantee. Amazon.com automatically transfers your payment to the merchant so you'll never need to pay a merchant directly. Our A-to-z Safe Buying Guarantee covers both the delivery of your item and its condition upon receipt...Read more


Niagara Cycle Works Shipping Rates

 

Shipping rates depend on the selected shipping speed and weight/size of the items.

To determine the applicable shipping rate for items in your Cart:

  1. Select Proceed to Checkout
  2. Select or add your shipping address
  3. Select a shipping speed and select Continue
  4. Select a payment method and select Continue

The total shipping & handling cost will be listed under Order Summary

Shipping Policies

Niagara Cycle uses a variety of shipping methods. If your address cannot accept deliveries from BOTH small package carriers (such as UPS and Fedex) and USPS shipments (for example if USPS does not deliver to your house), please contact us for special shipping arrangements. If your order is received back to us as undeliverable, we will provide a refund less shipping charges including any return fees charged to us by the shipping company.

Your Amazon account will contain ship date and tracking information when your order ships.

Canadian shipments are sent via UPS or USPS. For UPS shipments, there will be a COD when the order is delivered which includes the taxes imposed by the Canadian government as well as a brokerage fee. For orders under $20, brokerage is free. For orders between $20 and $200, brokerage is a flat $10 fee. For orders over $200, standard UPS brokerage applies. (available on the UPS website). If the order is refused, the cost to ship the package back to us and any and all fees will be deducted from the refund. If you have any questions about the brokerage, please contact us before ordering.

Worldwide Shipping

Niagara Cycle ships small items (less than 1 pound) worldwide using USPS First Class Mail International Package service. Depending on the customs regulations of your country, there may be taxes and duties due upon delivery which are the responsibility of the customer. If an item is refused, any costs incurred by us will be deducted from your refund if the package makes it back to us. We unfortunately cannot offer any assistance on duties and taxes. If you have any questions please contact your country's customs department.

If you see an item in our inventory that is over 1 lb and you would like us to ship it to you, please contact us for a custom shipping quote.

Privacy and Security

Privacy Policy

Niagara Cycle Works values the privacy of your personal data.


Tax Information

Sales tax is not separately calculated and collected in connection with items ordered from Niagara Cycle Works through the Amazon.com Site unless explicitly indicated as such in the ordering process. Items ordered from Niagara Cycle Works may be subject to tax in certain states, based on the state to which the order is shipped. If an item is subject to sales tax, in accordance with state tax laws, the tax is generally calculated on the total selling price of each individual item, including shipping and handling charges, gift-wrap charges and other service charges, less any applicable discounts. If tax is separately calculated and collected in connection with items ordered from Niagara Cycle Works through the Amazon.com Site, the tax amounts that appear during the ordering process are estimated - the actual taxes that will be charged to your credit card will be calculated at the time your order is processed and will appear in your order confirmation notification.

Q: How much assembly is required with a new bicycle?

A: Since most customers prefer that their bicycle is "new in the box" most bicycles are shipped in dealer ready condition. You will need to:

  1. Install saddle to the seat post, and the seat post to the frame.
  2. Install the handlebar on the stem, and install the stem on the fork.
  3. Tighten the handlebar assembly (headset) on the frame.
  4. Install the front wheel into the fork.
  5. Install pedals to crank arms, and inspect the crank arms and bottom bracket.
  6. Connect and adjust front brakes, and adjust the rear brake. 
  7. Adjust the front and rear derailleurs and shifters (for a multi speed bike - not for BMX style bikes).
  8. Inspect wheels for true and round condition and adjust if necessary.
  9. Install reflectors and inflate tires.

Some bicycles have already been professionally assembled in preparation for our showroom floor. If this is the case, then all you will need to do when your bicycle arrives is re-install the saddle and wheels.

For questions about a charge that has been made to your credit card, please contact Amazon. Questions about how to place an order? Search Amazon Help.

Gift Wrap

 

Gift Message

Niagara Cycle Works offers free gift messaging service on all items. Gift messages will be printed on the packing slip. There are no prices on the packing slip.

 


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