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LG Premium Care Plan is offered and sold by an authorized third party administrator, Service Net Retail Solutions, LLC ("Service Net"). Service Net is an industry-leading service management company focused on delivering a full range of service solutions including warranty management administration, extended service programs, customer service support, service network management, claims processing services, and service contract underwriting. Service Net is the ONLY servicer that LG stands behind t...

LG Premium Care Plan is offered and sold by an authorized third party administrator, Service Net Retail Solutions, LLC ("Service Net"). Service Net is an industry-leading service management company focused on delivering a full range of service solutions including warranty management administration, extended service programs, customer service support, service network management, claims processing services, and service contract underwriting. Service Net is the ONLY servicer that LG stands behind to have their products serviced.  Service Net is headquartered in Jeffersonville, Ind.

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Have a question for LG Premium Care Plan?
Customer Service Phone: 866-558-2559
30 days90 days12 monthsLifetime
Positive - - - 94%
Neutral - - - 3%
Negative - - - 3%
Count0001,397

To return an item or receive a refund, please contact LG Premium Care Plan. Refunds can be processed in one of the following ways:

  1. Requesting a refund via AmazonLG_CS@servicenet.com thru Amazon or
  2. By calling LG Customer Service (866)558-2559 or
  3. By faxing a signed refund request to fax number: 812-258-4712.  Make sure you include your order or contract #.

Once your refund request is received, a pro-rated refund will be processed (see your LG Premium Care Plan Terms and Conditions for details). Refunds will be credited to your original Amazon transaction within 2 weeks.

For questions about a charge that has been made to your credit card, please contact Amazon. Questions about how to place an order? Search Amazon Help.




LG Premium Care Plan Shipping Rates


Listed below are shipping details for LG Premium Care Plan, including the geographies shipped to, the service level offered, and the prices charged. Note that Media Rates are based on shipping a single item. Purchasing multiple media items results in multiple shipping charges.

Shipping rates for all products (excluding Books, Music, Video and DVD)
 
Standard
Continental US Street ETA 3 - 5 business days
  per Item $0.00
  per Weight (lbs) $0.00
  per Shipment $0.00
Continental US PO Box ETA 3 - 5 business days
  per Item $0.00
  per Weight (lbs) $0.00
  per Shipment $0.00
Alaska and Hawaii Street ETA 3 - 7 business days
  per Item $0.00
  per Weight (lbs) $0.00
  per Shipment $0.00
Alaska and Hawaii PO Box ETA 3 - 7 business days
  per Item $0.00
  per Weight (lbs) $0.00
  per Shipment $0.00


* Shipping Rates for Books, Music, Video and DVD
Domestic Standard
4 - 14 business days
Faster Domestic Standard
3 - 5 business days**
Domestic Expedited
2 - 6 business days
Faster Domestic Expedited
1 - 3 business days**
Two Day
2 business days
One Day
24 hours
International Standard
21 - 42 business days
International Expedited
3 - 7 business days
Books $3.99 $3.99 $6.99 $6.99 $14.95 $19.99 $16.95 $46.50
Books over 1 lb. $3.99 $3.99 $6.99 $6.99 $14.95 $19.99 $24.95 $46.50
CDs, Cassettes, Vinyl $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50
VHS Videotapes $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50
DVDs $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50



* Your shipping fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
**  Available for selected items.
   Rates are based on shipping a single item. Purchasing multiple items results in multiple shipping charges-there are no "per shipment" and "per item" charges, as there are when you buy directly from Amazon.com.

Region Key
Continental US Continental US states not including Alaska and Hawaii
Alaska and Hawaii Alaska and Hawaii
US Protectorates American Samoa, Guam, Marshall Islands, Federated States of Micronesia, Northern Mariana Islands, Palau, Puerto Rico, and the Virgin Islands (U.S.)
APO/FPO Army Post Office and Fleet Post Office
Canada Canada
Europe Albania, Andorra, Austria, Belarus, Belgium, Bosnia-Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Holy See, Hungary, Iceland, Ireland, Italy, Jan Mayen Is., Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Monaco, Montenegro, the Netherlands, Norway, Poland, Portugal, Romania, Russia, San Marino, Republic of Serbia, Slovakia, Slovenia, Spain, Svalbard, Sweden, Switzerland, Turkey, Ukraine, United Kingdom and Yugoslavia
Asia Australia, Bangladesh, Bhutan, Brunei Darussalam, Cambodia, China, Christmas Island, Cook Islands, East Timor, Fiji, French Polynesia, Hong Kong, India, Indonesia, Japan, Kiribati, Lao People's Democratic Rep., Macau, Malaysia, Maldives, Mongolia, Myanmar, Nauru, Nepal, New Caledonia, New Zealand, Niue, Papua New Guinea, Philippines, Samoa, Singapore, Solomon Islands, South Korea, Sri Lanka, Taiwan, Thailand, Tonga, Tuvalu, Vanuatu and Vietnam
Outside US, Eur., CA, Asia Argentina, Brazil, Costa Rica, Israel, Mexico, South Africa, Saudi Arabia

Shipping Policies

LG Premium Care Plans are sent to the email address provided at checkout and will be emailed within 24 business hours. Please make sure that your Spam Filter is set to receive emails from Premium Care Plans. If it has been more than 10 days since the date of purchase or the mailing address is different than your shipping address, please contact LG Premium Care Plans thru Amazon.  Please note that the email will be from AmazonLG_CS@servicenet.com.  There is no need to file an A to Z claim.

Privacy and Security

Privacy Policy

LG Premium Care Plan values the privacy of your personal data.


Tax Information

LG Premium Care Plan collects tax based on the state the Service Plan is shipped to. LG Premium Care Plan will collect the applicable tax if your item is shipped to any of the following states: Arkansas, Connecticut, Florida, Hawaii, Iowa, Kansas, Louisiana, Mississippi, Nebraska, New Jersey, New Mexico, New York, Ohio, Pennsylvania, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, or Wisconsin.


A-to-z Guarantee

Place your merchant order through the Amazon.com Shopping Cart and your purchase is protected by the A-to-z Safe Buying Guarantee. Amazon.com automatically transfers your payment to the merchant so you'll never need to pay a merchant directly. Our A-to-z Safe Buying Guarantee covers both the delivery of your item and its condition upon receipt...Read more

1. What are the benefits of purchasing a LG Premium Care Plan?

All new LG products come with an original manufacturer's warranty. LG's Premium Care Plan provides you with a longer period of coverage than the LG original warranty. LG Premium Care Plans are available for up to five years of coverage from the product purchase date.


Benefits of a Premium Care Plan include:

  • LG experts are available when service is needed
  • 100% coverage for all parts and labor costs on covered failures
  • Coverage against mechanical and electrical failures
  • No deductibles or hidden fees
  • Peace of Mind when service is needed
  • Toll free customer service support
  • If your product has the same component failure three times with three separate claim numbers, LG will replace the entire product if the component fails a fourth time


2. What is covered under the LG Premium Care Plan?


LG covers parts and labor coverage for any covered failure during the term of your Service Plan. The warranty provides additional coverage beyond the manufacturer's warranty for residential LG products.


3. What is the timeframe to purchase a LG Premium Care Plan?


You have 60 days from the product purchase date at Amazon.com to buy a LG Premium Care Plan.


4. When does coverage begin, what is the length of coverage?


LG Premium Care Plans begin at the date of product purchase. The coverage extends for three years from the date of purchase.


5. I ordered a LG Premium Care Plan, when should I expect to receive it?


LG Premium Care Plans are sent to the email address provided at checkout and will be emailed within 24 business hours. Please make sure that your Spam Filter is set to receive emails from Premium Care Plans. If it has been more than 10 days since the date of purchase or the mailing address is different than your shipping address, please contact LG Premium Care Plans thru Amazon.  There is no need to file an A to Z claim.


6. How do I receive service for my product on a covered failure?


To have a LG service expert provide service on your LG product, call LG's toll-free phone number 24 hours, 7 days a week – (866)558-2559.  An LG customer service representative will assist you and help you set up your claim.


7. Is my LG Premium Care Plan transferable?


All LG Premium Care Plans are fully transferable at no cost to you. If you sell your product and/or give them away as a gift, simply call our toll free phone number for instructions on how to transfer your service plan - (866)558-2559.


8. Can I cancel my LG Premium Care Plan?


Yes, you can cancel your LG Premium Care Plan at any time, for any reason. Depending on when you cancel, you will receive a pro-rated refund (less any claims paid). To cancel your LG Premium Care Plan, please email LG Premium Care Plan at AmazonLG_CS@servicenet.com.  There is no need to file an A to Z claim.

 


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