911 DRUGSTORE IS committed to providing each customer with the highest standard of customer service.
I bought a McFarlane Mark Sanchez figure (white jersey - bronze level). But the seller sent me a green Jersey gefault figure. I contact the sell about 1-2 weeks... I bought a McFarlane Mark Sanchez figure (white jersey - bronze level). But the seller sent me a green Jersey gefault figure. I contact the sell about 1-2 weeks ago and still no word. I tried to send the item back. But IÃÂ´m from Germany and shipping are high (around $19,99 - much more than I paid). I am very disappointed!!! Read more Read less
By Amazon Kunde on March 14, 2017.
By Amazon Customer on March 7, 2017.
I requested a return on this item because it was the wrong size for the person I purchased it for. I went through the return request process for this item throu... I requested a return on this item because it was the wrong size for the person I purchased it for. I went through the return request process for this item through my orders. Got a packing slip and mailed this item off in early Jan. '17. I have attempted to reach out to this seller 3 times now and have not heard back nor received my refund. Absolutely terrible dealing with them regarding refund. Read more Read less
By Amazon Customer on March 3, 2017.
Great item Fast and safe shipping
By Artistic Lady on February 27, 2017.
Item as described, but needed to return and had questions. Tried to contact the seller, but no response.
By Sarah Mills on February 18, 2017.
By template-rater on template-date.
Message from Amazon: This item was fulfilled by Amazon, and we take responsibility for this fulfillment experience.
|30 days||90 days||12 months||Lifetime|
Terms and Conditions: All items are brand new and in original packaging.
All items will be subject to a 10% restocking fee!!
BABY BOTTLES, BREAST PUMPS, BABY NIPPLES AND DIAPERS ARE NOT RETURNABLE!!!!
Please ensure that the item you're returning is repackaged with all the cords, adapters and documentation that were included when you received it.
We accept unworn products purchased exclusively from 911 DRUGSTORE within 15 days from the date of purchase.
Shipping costs ARE NOT refundable. Return shipping costs are the responsibility of the customer unless the item is damaged or defective. The actual shipping charge will be witheld from a return credit if the original order met the free shipping threshold but exclusion of the returned item would have caused the order total to fall below the free shipping threshold.
NOTE: Sexual Wellness products are not returnable.
911 DRUGSTORE Shipping Rates
Shipping rates depend on the selected shipping speed and weight/size of the items.
To determine the applicable shipping rate for items in your Cart:
- Select Proceed to Checkout
- Select or add your shipping address
- Select a shipping speed and select Continue
- Select a payment method and select Continue
The total shipping & handling cost will be listed under Order Summary
Any order over $200.00 will be shipped 'signature required' to ensure that the package is fully insured.
This is for the customer's best interest & protection.
Privacy and Security
We believe that you, as our online visitor, have the right to know our practices regarding any information we might collect when you visit our website.
Sales tax is not separately calculated and collected in connection with items ordered from 911 DRUGSTORE through the Amazon.com Site unless explicitly indicated as such in the ordering process. Items ordered from 911 DRUGSTORE may be subject to tax in certain states, based on the state to which the order is shipped. If an item is subject to sales tax, in accordance with state tax laws, the tax is generally calculated on the total selling price of each individual item, including shipping and handling charges, gift-wrap charges and other service charges, less any applicable discounts. If tax is separately calculated and collected in connection with items ordered from 911 DRUGSTORE through the Amazon.com Site, the tax amounts that appear during the ordering process are estimated - the actual taxes that will be charged to your credit card will be calculated at the time your order is processed and will appear in your order confirmation notification.