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Pit Stop Toy Shop

Thank you for your interest in Pit Stop Toy Shop.  In business since February 2009, our mission is to provide the best quality products and superior personal service - before, during, and after every sale.  We are an Authorized Mattel Retailer and registered New York State vendor, so you can rest assured that the items we offer are in top quality condition and your orders will be processed and shipped in a timely manner.  At Pit Stop Toy Shop, our goal is to bring fairness back to Amazon by offe... Thank you for your interest in Pit Stop Toy Shop.  In business since February 2009, our mission is to provide the best quality products and superior personal service - before, during, and after every sale.  We are an Authorized Mattel Retailer and registered New York State vendor, so you can rest assured that the items we offer are in top quality condition and your orders will be processed and shipped in a timely manner.  At Pit Stop Toy Shop, our goal is to bring fairness back to Amazon by offering fair prices and superior selling practices! Read more Read less
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A-to-z Guarantee

Place your merchant order through the Amazon.com Shopping Cart and your purchase is protected by the A-to-z Safe Buying Guarantee. Amazon.com automatically transfers your payment to the merchant so you'll never need to pay a merchant directly. Our A-to-z Safe Buying Guarantee covers both the delivery of your item and its condition upon receipt...Read more

Shipping Policies

Unless noted otherwise in the ordering pipeline, Pit Stop Toy Shop ships all items within two days of receiving an order. You will receive notification of any delay or cancellation of your order.

Privacy and Security

Privacy Policy

Pit Stop Toy Shop is committed to protecting your privacy. We will not sell or disclose any information that identifies you to a third party. We may use the information we collect to periodically notify you about new services or special offers we think you'll find valuable. If you would rather not receive this information, you may send a reply and request to be removed from our mailing list.

Contact information including email address, telephone number, address, etc. which is provided by the user is used solely for the purpose of completing the order. This includes information pertaining to gift recipients. Financial information including credit card numbers, expiration dates, billing address, etc., is used solely to bill the customer for their order and are not stored in our database.

Pit Stop Toy Shop does not sell, trade or rent your personal information to others.


Tax Information

Sales tax is not separately calculated and collected in connection with items ordered from Pit Stop Toy Shop through the Amazon.com Site unless explicitly indicated as such in the ordering process. Items ordered from Pit Stop Toy Shop may be subject to tax in certain states, based on the state to which the order is shipped. If an item is subject to sales tax, in accordance with state tax laws, the tax is generally calculated on the total selling price of each individual item, including shipping and handling charges, gift-wrap charges and other service charges, less any applicable discounts. If tax is separately calculated and collected in connection with items ordered from Pit Stop Toy Shop through the Amazon.com Site, the tax amounts that appear during the ordering process are estimated - the actual taxes that will be charged to your credit card will be calculated at the time your order is processed and will appear in your order confirmation notification.

Q: Why was I charged sales tax on my order?  Other sellers don't charge me sales tax.
A: We are a registered New York State vendor and are therefore required to charge sales tax for all order shipped to an address located within New York State.

Q: It looks like I was charged sales tax on my shipping costs, is that legal?
A: New York State considers Shipping and Handling charges as "taxable services".  Please note that we are required by state law to report and pay any sales tax that we collect to the New York State Department of Taxation and Finance.

Q: Is there anywhere I can go to look up your company's credentials?
A: Yes, we are a registered member of the Better Business Bureau.  Feel free to visit their website and view the Pit Stop Toy Shop profile page.

For questions about a charge that has been made to your credit card, please contact Amazon. Questions about how to place an order? Search Amazon Help.

Return Policy

Please read our Return Policy Terms and Conditions below:

  • Returns will only be accepted for UNOPENED items damaged during transit.
  • OPENED items cannot be returned for any reason.
  • Returns for Buyer's Remorse will not be accepted.
  • Return shipping is the responsibility of the purchasing party.

Return requests meeting the above criteria must be received no later than 3 days after the date of delivery and once a Return Authorization is granted the item must be postmarked no later than 4 days (total of 7 days) from the date of delivery.  We reserve the right to reject any returns that do not comply with these stated terms.

There are no exceptions to this policy so if for any reason you do not agree with these terms and conditions we respectfully request that you make your purchases elsewhere.

Pre-Sell Policy:

From time to time we offer items for sale before they are officially released by the manufacturer.  These are called Pre-Sells, Pre-Sales, or Pre-Orders.  Placing a Pre-Sell order confirms you will receive the item purchased as soon as we receive it in stock.  Please note that although we order these items directly from the manufacturers we are not guaranteed to receive our orders before major retail chains or large online retailers.  This is not typical but it does occur on occasion.  Therefore, because we place our orders based on the amount of pre-orders we receive, any canceled Pre-Sell order will incur a 20% product stocking fee that will be deducted from any refund that is due.  In addition, once a Pre-Sell order has been finalized, Pre-Sell items on that order cannot be exchanged for in stock items.  Occasionally, manufacturers may select to allocate, or limit certain items.  If this occurs we will fill as many orders as possible starting with the earliest dated order.  In this case we will notify each customer with an unfulfilled order and provide the options of canceling or waiting for the Pre-Sell item(s) ordered.  A stocking fee will not be imposed in this scenario.


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